RENKAP LTD

Site Surveys & Due Diligence

RenKap is the UK’s leading Site Survey Marketplace. Our platform automates tendering, procurement, and management of pre-construction site surveys.

Clients instantly get three competitive quotes from vetted surveyors, reducing admin requirements by 90% and accelerating project timelines 3x.

Centralise instructions, contracts, and project risk on our cloud-based platform.

Features

• One-stop shop for all property survey needs
• Upload a site and instantly get multiple quotes per survey
• Access the best pre-vetted surveyors across the UK
• Instruct many surveys in one click. One contract One payment
• Arrange site visits and track progress via an online dashboard
• Capture all report outcomes into an automated online risk register
• Risk register with priced recommendations - one click instruct
• Secure cloud storage of all site survey reports and data
• Inbuilt collaboration functions. Easily share findings with your project team
• No software to download, no onboarding required -simple to use.

Benefits

• Operational Efficiency - Reduce in-house resource requirements by 90%
• Speed - Complete Site Investigation works 3x faster
• Quality – Guaranteed consistent quality on every project
• Instantly get 3 prices per survey from vetted suppliers
• Receive aggregated data to enable data driven decision making
• Minimise future site risks and abortive costs on your projects
• No software to download, no onboarding required -simple to use.
• Included: Topographical Survey, Utility Survey, Asbestos Survey, Legal search +
• Included: Noise Survey, Tree Survey, UXO Survey, Archaeology Survey
• Included: Ecology Survey, Flood Risk Assessment, Geotechnical Survey, Land Contamination

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gonzalo.m@renkap.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

501441472310540

Contact

Gonzalo Marquesini
07988719155
gonzalo.m@renkap.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
  • Order management and orchestration
  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: RenKap's service does not contain any service constraints.
• System requirements: Internet access is the only requirement.

User support

• Email or online ticketing support: Yes
• Support response times: Support is provided during usual business hours - 9am to 5pm, Monday to Friday (excluding public holidays). Typical response times within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Support is provided during usual business hours - 9am to 5pm, Monday to Friday (excluding public holidays).
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our service is very intuitive to use however, new users are all provided with a video guide on how to use our service. If users require additional support, our experienced account managers are available to support via video calls - 1 hour of support is included within our paid plans. Not included within our free plan.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: Video Guides via Youtube
• End-of-contract data extraction: All data can easily be downloaded via our platform. Clients have 3 months to do so from terminating their contract.
• End-of-contract process: The buyer can simply renew their subscription or deactivate their account by contacting the RenKap team via email.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our standard is to share our step by step Youtube tutorials but we can offer other methods if requested to support accessibility requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Our solution allows users to upload their development site or project and customise which Due Diligence surveys they require. This includes services such as asbestos survey, utility survey, ecology survey and so on.; ; How? When users upload their sites onto our platform they will be recommended which Due Diligence surveys apply to that site based on the information they have provided. They then have the option to easily select or de-select additional surveys that they may or may not need. Also users can tweak the survey scope of services if required by contacting the RenKap team.

Scaling

• Independence of resources: Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. Services which provide virtualised operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level. AWS continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All data can easily be downloaded via our platform.
• Data export formats:
  • CSV
  • ODF
• Data import formats: ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: As a web based solution, our platform is available to be used 24/7 bar any unforeseen circumstances.; ; If one of our suppliers has not provided their works as per our agreed scope of service, RenKap will withhold funds until they make good the works and it is satisfied with the client. If RenKap are at fault for an error, we will recompense 10% of our fee and make good the situation at the earliest opportunity.
• Approach to resilience: We use AWS hosting with premium daily backups of our database.
• Outage reporting: We use a third party software to identify any outages immediately, We then instantly notify users via email alerts.; ; Our account managers will be in touch with the users to resolve any issues in a timely manner.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username and Password. Different permissions for different user types within a user organisation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our governance is based on the ISO/IEC 38500:20015, the objective of which is to promote effective, efficient, and acceptable use of IT.; We also base our process on A2.10 of Cyber Essentials.; ; We will have Cyber Essentials Plus accreditation by Q3 2026.
• Information security policies and processes: We have the following policies in place: Email/Communication Policy, Acceptable Use Policy, Access Control Policy, Change Management Policy, Incident Response Policy, Remote Access Policy. All our employees receive compulsory training.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: 1. Version Control: Check the work into a common repository and to see changes done with full version history.; 2. Baseline and release information: When was the last version released, what it contained, and having a baseline version to deploy at any time.; 3. Audits & Review: Audit to ensure that people are actually following the configuration management and versioning system properly.; 4. Documented Process: An agreed upon process to ensure compliance in actual implementation.; 5. Build, Integrate and Deploy Scripts: Common, standard scripts that automate the work of building, testing, integrating, deploying, and removing manual errors from the process.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We ensure that all software and applications are always up-to-date with the latest patches and updates from reliable sources. All software for the company operations are licensed in accordance with the publisher’s recommendations. Additionally, all high-risk or critical security updates are installed within 14 days of release.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We undertake penetration testing to identify any potential compromises.; We then complete patch management and risk assessments to help us respond when we find a potential compromise.; ; If a user reports a problem, we will record these issues and implement patches to resolve them within 5 days.; ; We also have a product designer who tests the tech flow on a fortnightly basis to identify issues before a customer will be exposed to them.
• Incident management type: Undisclosed
• Incident management approach: We have a Security Policy which includes handling incidents. We provide guidance to employees on proper response to, and efficient and timely reporting of, computer security related incidents, such as computer viruses, phishing emails, unauthorized user activity, and suspected compromise of data.; ; Users can report incidents to their account manager.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: RenKap has a Free Plan to allow users to test our service fully before subscribing to the paid plans.; ; Full details of the Free Plan can be seen here: https://renkap.com/pricing/
• Link to free trial: https://renkap.com/pricing/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gonzalo.m@renkap.com. Tell them what format you need. It will help if you say what assistive technology you use.