HCRG Altrix Limited

HCRG Connect

HCRG Altrix solution provides a workforce app., which offers an end–to-end requisition to pay solution for Buyers directly with their contingent workforces, and enables workers to self-manage availability, book shifts (and be auto-booked to shifts), receive automated alerts re: new work/shifts and shift confirmations, self-manage timesheets/submissions and compliance records.

Features

• End-to-end requisition to pay solution for contingent staffing
• Interfacing with Buyer rostering/bank to auto-extract/transfer shifts
• Worker self-management of availability
• Worker visibility and push notifications of new shifts/available work
• Auto-shift booking features
• Specialist Healthcare worker onboarding and compliance modules
• Integrated timesheet and expense modules
• Programme & account management
• Consultancy Service
• Public API end-point enabling connectivity with Buyer third-party platforms

Benefits

• Two-way integration with Buyer vacancy platforms, ESR, payroll, accounts payable
• Allows Buyers to directly manage contingent workforces (bypassing suppliers)
• Improved visibility of vacancies for contingent workforces
• 24/7 service with dedicated account team and technical support
• Allows flexibility to adapt to changing demand and market conditions
• Improve data security
• Reduced Buyer time/resource consumption from automating processes
• Controlled automation and application of Buyer business rules
• Provides reporting enabling Buyers to more efficiently manage resources
• Large-scale savings, cost management & efficiency gains

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at roland.sheehan@altrix.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

501658753936603

Contact

Roland Sheehan
07701002303
roland.sheehan@altrix.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management
  • Order management and orchestration

  Human capital management

  • Core Human Resources Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No, there are no plans that may cause constraints to Buyers or users. ; We maintain 99.9% uptime. All planned maintenance is notified in advance to Buyers and users, and completed in downtime periods.
• System requirements:
  • We scope all software requirements with Buyers
  • Buyers can influence system dataflows and workflows
  • Buyers only require web access to access software
  • Users can access/utilise software on any web enabled device

User support

• Email or online ticketing support: Yes
• Support response times: Acknowledgement - within 2-4 hours ; ; Low Level Issues/Support - within 24 hours ; ; Medium Level Issues/Support - within 48 hours ; ; High Level Issues/Support - within 14 working days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Buyers are allocated a dedicated Account Management Team for onsite and remote support. This Team act as first-line contact/support for queries and day-to-day running/management of systems/services. The Team are fully supported by Technical Team for 2nd line queries, management and support.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our dedicated Account Management Team will position onsite and start a detailed Implementation Scoping & Planning exercise with Buyers. This will address/capture all aspects of Design and Configuration. Full support for the end-to-end process, mixed onsite and remote, will be provided by the Account Management Team. Full and role/user relevant training is delivered as onsite and remote provisions to accommodate and capture all users and work patterns. Initial training follows with supplementary online and refresher training.; ; The above includes HCRG developed/led communications for Buyers to share to flexible workforces re: the system/how to access (i.e. app. store links for Andoid/IOS downloads) and web/help links for users to ‘access’ and ‘get started’ in the app. (including how-to-videos for access, create profile/add compliance and approvals, adding availability, viewing calendar/booked work, managing shifts and timesheets/uploads etc.).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Our Account Manager Team meet with the Buyer to hold an exit planning meeting and discuss with the Buyer all requirements for exit/transition, including develop a detailed exit-plan and which defines details of the requirements for system/data/service transitions in-house (Buyer) or externally (to an alternative provider). For data extraction, all data can be exported securely from the system and in any format as requested by the Buyer/incoming party.
• End-of-contract process: Upon receipt of notice to terminate from a Buyer, our Account Management Team arrange a review and exit planning meeting with the Buyer. During this meeting HCRGs exit and timelines for exit are discussed, minutes and actions per party recorded, and a formal Exit Plan developed, shared and agreed with the Buyer (including key actions, involved persons, timelines and check/review schedules). The exit plan is delivered over a 12-week period (unless shorter periods are defined by the Buyer) and with KPIs agreed per stage. After 12-weeks any additional services will be charged at the rates as previously agreed during the Exit Planning meeting with the Buyer and as recorded during this meeting.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The differences between mobile and desktop are as follows:; ; Mobile - workers use the app. on mobile and with 100% of all system features and functionalities available.; ; Desktop - Buyers use the web interface, and with 100% of all system features and functionalities available.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: 100% of all features and functionalities are available using any desktop or mobile device with a WI-FI or mobile data connection.; Buyers use the web-interface, and nominate one Admin User who we set up unique username/initial password, and which prompts re-set upon first login/before system progression.; Users are required to download the app. to their device (IOS & Android compatible). Upon accessing the app. new users are prompted to create unique username and password before progressing through the app. and where before accessing all features they must create their compliant worker profile including all screening/vetting/compliance records.
• Accessibility standards: EN 301 549
• Accessibility testing: All interfacing testing has included various users with varying needs and includes additional measures such as co-production/co-design via surveys and in-system user activity monitoring. The system is also capable of working effectively with all current and well-known software and accessibility readers to ensure maximum engagement and use by those with registered disabilities and/or other conditions as protected by the Equality Act, such as sight or hearing impaired users or those with neuro-divergent conditions.
• API: Yes
• What users can and can't do using the API: The Account Management Team assigned to the Buyer will scope and determine all Buyer and system requirements for API integration. This will be formally designed, planned and tested as part of Implementation Plans. APIs enable the transfer of information and/or data, including updates, using one or two-way flows and between one or more systems, including Buyer third party systems.; Through the API, our software automatically extracts, transfers and shares unfilled vacancies to contingent workers for fulfilment, and automatically matches and books workers into open shifts, and transfers booking data back into the Buyers systems (including to multiple systems in use by Buyers).
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The systems dataflows, workflows and automations can be customised by Buyers to meet Buyer and user needs. For this, a dedicated Account Team are assigned to the Buyer and who formally scope/understand all Buyer requirements, including bespoke and local requirements for system customisations. These are designed within formal implementation plans, with testing schedules, to ensure customisations meet/reflect Buyer requirements and their users needs. Continual reviews of the suitability/effectiveness of systems/customisations are scheduled quarterly and annually with Buyers, and extend to continual improvement and development planning (generally and on a Buyer specific basis).

Scaling

• Independence of resources: Each Buyer has their own dedicated Account Management and Technical Team. This ensures demand from other Customer solutions does not impact the Buyer and/or their users, and assures the level of support offered remains consistent throughout the set-up/implementation and ongoing delivery period (and as agreed with the Buyer at initial implementation stages and per contract/solution review thereafter). Our Technical Team provide 24/7 support, consistently monitor systems, and immediately report concerns to ensure timely reaction and proactive management to Buyer expectations and SLA response levels/timeframes (as pre-agreed with the Buyer at implementation).

Analytics

• Service usage metrics: Yes
• Metrics types: If required by Buyers we offer:; • CPU ; • HTTP Request & Response Status ; • Memory ; • Network ; • Number of active instances
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Buyers raise a request to the Account Team, who manage, export and transfer relevant data to the Buyer securely and using compatible formats as required by Buyers for seamless transfer into Buyer systems (i.e. CSV/excel etc.).
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee 99.9% uptime and which mirrors all existing SLAs with our current Clients. The above uptime KPI of 99.9% has been maintained across all Client contracts/services for the past 12-month period
• Approach to resilience: This information and document is available on request from the company.; HCRG are ISO 22301 accredited and thus ensure controlled operating environments, systems and response plans to assure continuity and resilience at all times and for any circumstance/eventuality.
• Outage reporting: All outage will be reported by our Technical Team via phone initially, and which is followed by written email notice to Buyers (and confirming the date/time of the verbal alert, and who the alert was raised to at the Buyer).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Buyer Users - an admin user is identified with Buyers at implementation. A link is sent via email to the Admin User which they verify and set their unique password for access. This Admin User is them enabled to create additional user access for Buyer users (and using the same approach).; Worker Users - approved users are sent a link to their unique email which they must verify. Once verified, users can access/download the app. to their personal device (i.e. mobile) and upon first access they login using their email as username and create their personal password.
• Access restrictions in management interfaces and support channels: All users and access rights and/or restrictions are scoped during the design and configuration stages of the implementation period by the dedicated Account & Technical Team we assign to each Buyer. Users are defined by their user type and then role/level of required access, from which each user is set-up, verified and accesses the system using a unique username and password login.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Buyer Management Users directly access the web platform on their approved work devices and then enter their previously created unique username and password to access the system and all functionalities and features. Buyer users are identified including access level/permissions at implementation stages with Buyers.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We hold ISO 27001 accreditation, and adhere and follow all standards, policies, processes and protocols for enhanced information security, integrity and confidentiality. We are also Cyber Essentials accredited, thus assuring the highest level of standards and robustness in respect of information/data security and management. ISO audit reports evidencing our compliance (since initial accreditation in 2013) are available to Buyers upon request and provide enhanced assurance (and validation) of all existing measures/controls, and our robust application of ISO 27001 standards and controls for information management and security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration Management Database (CMDB) is maintained via a combined process of automated and manual discoveries, ongoing monitoring and updates, change management and physical validation by asset protection. Items within the CMDB are automatically linked to the Support Team ticketing system, which allows for granularity in the identification of assets which may be subject to change, incidents, problems, or service requests. Management of assets is evidenced during external assessment of ISO 27001 accreditation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management activities are developed and implemented in accordance with established ISO 27001 for Information Security Management, and which are regularly validated and re-accredited by external assessors and awarding bodies per annum.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our Technical Team and via internal alerting systems, undertake vulnerability scanning daily, reviewing and progressing necessary actions to ensure systems/solutions are protected from vulnerabilities and do not affect services. The Team maintain records/logs of vulnerabilities that have been progressed/addresses, and those pending action. Fixes to address newly identified and evolving vulnerabilities takes place daily. Post evaluation of the proposed deployment and design of the platform, major vulnerabilities are mitigated without risk to environments. Where identified vulnerabilities require immediate action, Clients are notified immediately by phone and which follows with email.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate formal ISO 27001 & Cyber Security standards, segregated between ISMS and Cyber Security incidents/alerts, with defined processes for identification, remediation, resolution and post-testing for any/all security incidents. Evidence, and of real-time incident management, is audited and validated during external ISO 27001 annual audits, and assessed/validated during annual Cyber Essentials Certification. Security incidents detected from Protective Monitoring are investigated. Where relevant, incidents are escalated to our Focused Incident Security Response Team. They are responsible for assessing impact, corrective and preventative actions to control and resolve incidents swiftly, and to prevent reoccurrence.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR Limited
• ISO/IEC 27001 accreditation date: Thursday 11 April 2013
• What the ISO/IEC 27001 doesn’t cover: Not Applicable - our ISO 27001 certificate addresses all standards/clauses and controls without exclusions.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR Limited
• ISO 9001 accreditation date: Wednesday 8 August 2007
• What the ISO 9001 doesn’t cover: Not Applicable - our ISO 9001 certificate addresses all standards/clauses and controls without exclusions.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8c1f676f-d1dc-47f7-98d1-1cfddea00383
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at roland.sheehan@altrix.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.