OCF LIMITED

OCF - StackHPC

StackHPC develops OpenStack and Kubernetes capabilities for scientific computing use cases, using extensive experience in high-performance and research use cases and in cloud infrastructure, specifically based on the Linux OpenStack Kubernetes Infrastructure (LOKI) stack.

Features

• Specification workshop to gather requirements and develop design
• Control Plane Management: infrastructure implementation for LOKI using StackHPC technologies
• LOKI deployment, configuration and validation of LOKI cloud infrastructure
• Training covering LOKI / OpenStack operations for administrators & users
• Support and sustaining major upgrades for all components

Benefits

• Extensive experience in research and HPC use-cases
• Industry-standard based: repeatable deployments based on industry best practices
• Open source: transparency and prevention of vendor lock-in
• Knowledge transfer and collaborative working to build team skills

£61,955.00 a transaction a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tenders@ocf.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

501739802676878

Contact

Megan Stroud
0114 257 2200
Tenders@ocf.co.uk

Planning

• Planning service: Yes
• How the planning service works: StackHPC helps buyers implement cloud hosting or software services by providing expert knowledge and guidance.; ; This begins with structured design workshops, which engage stakeholders to define architecture, workflows, security, and compliance. Detailed documentation captures decisions, resulting in a reference architecture and scheme of work detailing solution requirements, configuration details, timelines, and resources. An implementation kickoff then initiates the deployment activities once hardware is ready. Regular meetings and ongoing communication ensure continued transfer of knowledge and customer upskilling.; ; The process ensures a thorough, collaborative, and tailored approach to meet the buyer's objectives effectively.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Linux OpenStack Kubernetes Infrastructure (LOKI stack)

Training

• Training service provided: Yes
• How the training service works: The skill set required for operation of OpenStack is quite different in some key areas from other sysadmin or cloud environments, and specifically OpenStack Kayobe is different in some key areas from other OpenStack deployment frameworks.
• Training is tied to specific services: Yes
• Services the training service works with: Linux OpenStack Kubernetes Infrastructure (LOKI stack)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: StackHPC helps organisations migrate from custom, self-deployed OpenStack platforms to its well-tested, industry standard, automated deployments. This is done through adopting hardware nodes, re-deploying them and migration of existing workloads.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Linux OpenStack Kubernetes Infrastructure (LOKI stack)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Performance measurement of reference workloads, before and after migration.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: StackHPC supports customers hosting OpenStack-based clouds on premise and provides deployment, configuration, maintenance and expert advice and training.

Service scope

• Service constraints: No constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: StackHPC aim to respond with an action plan to all issues raised within 3 Hours for P1 (Critical) issues, to 48 Hours for P4 (Normal). We typically provide a response to issues in the same working day.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: StackHPC offer web chat support in that we offer a customer's preferred chat system (such as Element or Slack). In this case, the accessibility standards (33) will depend on the solution used.
• Web chat accessibility testing: StackHPC offer web chat support in that we offer a customer's preferred chat system (such as Element or Slack). In this case, the accessibility standards (33) will depend on the solution used.
• Support levels: StackHPC provides one level of support, available during UK business hours. Issue are categorised below, with corresponding response times:; - Critical (3 hours): Malfunctions that render the product inoperative or compromise system integrity in a production environment.; - High (6 hours): Malfunctions that affect required program functionality or substantially degrade performance.; - Medium (24 hours): Malfunctions that impact optional program features or have a minor effect on product use.; - Normal (48 hours): Malfunctions with minor effects on product functionality, cosmetic flaws, or inquiries about configuration.; Note: Response time is the duration between first contact and acknowledgment by StackHPC staff, effective during Standard Business Hours. It guarantees communication timeframes, not immediate problem resolution.; A typical Support Agreement (without Annual Upgrades) is priced at £28,800 for a year.; ; This is based on a client system configured as per our reference design and using core components and services and with fewer than 100 compute nodes.; ; This is an annual agreement, subject to fair usage, and requires remote access.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: StackHPC

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity

  Covid-19 recovery

  When reaching a certain scale, organisations will benefit from running their own private cloud built with expert help, such as StackHPC offers, rather than relying on costly public cloud. This provides economic savings that can be invested elsewhere, especially in the national market, rather than going to the foreign for-profit companies that operate the large public cloud offerings.; StackHPC provides training on specialist skills such as OpenStack or Ceph, which contributes to the specialisation of the workforce towards highly skilled knowledge. StackHPC partners with many bioinformatics organisations and supports their research into the prevention of current and future pandemics.

  Equal opportunity

  StackHPC is an open source company, building and contributing to open source software. This means anyone can make use of, modify and study the software, providing anyone wishing to do so the opportunity to learn and improve one’s skills. StackHPC is a strong supporter and silver member of the OpenInfra Foundation, the not-for-profit organisation shepherding OpenStack and associated open source projects, and is proud that this membership helps contribute to the foundation’s goals of promoting diversity and inclusion in the open source community.

Pricing

• Price: £61,955.00 a transaction a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tenders@ocf.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.