PARENTPAY GROUP SERVICES LIMITED

UNIT-e

UNIT-e is a cloud-hosted student records and lifecycle management system for post-16 education providers. It manages applicants, students, programmes, enrolment, progression, outcomes and statutory reporting, supporting operational delivery, regulatory compliance and management information across the full student journey.

Features

• Applicant and admissions lifecycle management
• Student records and core data management
• Programme, course and curriculum administration
• Enrolment, registration and status tracking
• Progression, achievement and outcomes recording
• Statutory, funding and regulatory reporting
• Integrated reporting and management information dashboards
• Role-based access and security controls
• Integrations with sector systems and third-party platforms
• Cloud-hosted, secure and scalable architecture

Benefits

• Manage complete student lifecycles in one consistent system
• Reduce duplicate data entry across admissions and student records
• Quickly access accurate student information when making operational decisions
• Streamline enrolment, registration and status changes
• Produce statutory and funding returns with greater confidence
• Improve data quality through controlled workflows and validation
• Enable staff to collaborate using shared, real-time student records
• Respond faster to audits, inspections and compliance requests
• Gain clearer management insight through structured reporting
• Reduce administrative effort through integrated sector system interfaces

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@parentpay.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

502290760561435

Contact

Shona Gilbert
07929728924
bidteam@parentpay.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Education
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: UNIT-e can operate as an extension to CEDAR, providing the authoritative student record that underpins engagement, progress tracking and reporting. The integration enables shared data, reduces duplication and supports joined-up processes across student administration and academic monitoring.
• Cloud deployment model: Private cloud
• Service constraints: UNIT-e is delivered as a managed, cloud-hosted service using a standard, supported configuration. Planned maintenance and upgrades are scheduled outside core working hours where possible and communicated in advance. The service is accessed via supported modern web browsers and requires reliable internet connectivity. On-premise hosting and infrastructure configurations are also supported. Integration availability may depend on third-party systems and their published interfaces.
• System requirements:
  • Modern supported Web Browser, security patches applied.
  • Cookies enabled for authenticated sessions
  • Reliable internet connectivity for secure cloud access
  • HTTPS access permitted through organisational firewalls
  • Screen resolution suitable for web-based administrative interfaces
  • PDF viewer for reports and exports
  • Email access for notifications and workflow messages
  • Email access for notifications and workflow messages
  • Compliance with published supported browser versions
  • Web browser capable of running modern interactive web applications

User support

• Email or online ticketing support: Yes
• Support response times: Provided the Customer follows the calling routine detailed below, we will take all reasonable steps to respond to support calls:; ; Priority 1 & 2 within 4 working hours; Priority 3 within 8 working hours; ; To provide a solution or work-around:; ; Priority 1 & 2 within 8 working hours; Priority 3 within 24 working hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide structured, SLA-backed support covering both technical application support and cloud / hosted service support.; ; Support levels provided; All customers with a current Software Maintenance or Hosted Software Services agreement receive access to our Support Desk. Support is delivered during UK business hours (09:00–17:30, Monday–Friday, excluding UK bank holidays) and is prioritised using four severity levels. Priority 1 and 2 incidents receive a response within 4 working hours, with a workaround or resolution target of 8 working hours. Priority 3 incidents receive a response within 8 working hours and resolution within 24 working hours. Support includes diagnosis, fault resolution, advice, and the provision of fixes and new releases.; ; Cost of support; Support is included within the annual Software Maintenance and/or Hosted Software Services charges agreed in the contract. There is no separate tiered pricing model; additional services outside scope are charged on a time-and-materials basis where applicable.; Technical and cloud support; ; We provide full technical application support and cloud/hosted platform support, including availability, maintenance, upgrades, and incident management. Dedicated Technical Account Managers are not standard but may be provided by agreement.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported to start using UNIT-e through a structured implementation and onboarding approach designed for post-16 education providers.; ; Implementation is delivered by an experienced project team who work with the institution to agree scope, modules, data migration, integrations and timelines. This includes system configuration, environment setup, user role definition and validation prior to go-live.; Training is provided through a combination of remote and, where required, onsite sessions tailored to user roles such as administrators, academic staff and managers. Training focuses on day-to-day operational processes, key workflows and reporting, enabling users to become productive quickly.; ; Comprehensive user documentation is provided, including step-by-step guides and reference materials covering core functionality and selected modules. Documentation supports both initial learning and ongoing reference and is updated in line with service releases.; ; During early live operation, users have access to dedicated support to help resolve queries, confirm correct usage and reinforce training outcomes. This includes guidance on best practice, configuration queries and operational processes to ensure a smooth transition from implementation to business-as-usual use.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a contract ends, users can extract their data in accordance with the Agreement and the agreed Exit Plan.; ; UNIT-e includes defined offboarding and exit provisions to support an orderly transition. On termination or expiry of the contract, customers may request a copy of their data within the agreed exit period. Where UNIT-e is provided as a hosted service, customer data is retained for a limited period following termination to enable data extraction.; ; Data is provided in a commonly used, structured electronic format suitable for reuse, reporting or migration to another system. The scope, format and delivery method are agreed as part of the Exit Plan to ensure clarity and alignment with the customer’s requirements. Reasonable assistance with data extraction may be provided, subject to the Agreement and any applicable charges.; ; After the exit period, and unless otherwise agreed, customer data is securely deleted or returned in line with contractual data protection obligations. This approach ensures customers retain access to their data while maintaining compliance with UK GDPR and contractual requirements.; ; These arrangements are governed by the Agreement’s termination, exit and data protection provisions, ensuring transparency, security and a controlled exit process for customers.
• End-of-contract process: At the end of the contract, the service terminates in accordance with the Agreement unless renewed or extended. Access to UNIT-e is withdrawn following termination, and an orderly offboarding process is followed using an agreed Exit Plan.; ; Included in the contract price:; The contract price includes continued access to the service for the duration of the agreement, standard support and maintenance (where applicable), planned updates, and the secure hosting of customer data during the contract term. It also includes standard exit provisions, allowing customers to request a copy of their data within the defined post-termination period. Data is provided in a commonly used electronic format suitable for reuse, reporting or migration. Secure deletion or return of data following the exit period is included and carried out in line with contractual and data protection obligations.; ; Additional costs:; Additional charges may apply where customers request non-standard exit support, including bespoke data formats, extended data retention beyond contractual periods, additional assistance with data migration, or consultancy support to assist transition planning or parallel running. Any such services are agreed in advance and charged in accordance with the Agreement’s standard scale of charges.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is provided in accessible, digital formats designed to support a wide range of users and needs. Documentation is primarily delivered via HTML-based web pages and ServiceNow knowledge articles, which support screen readers, keyboard navigation, scalable text, and responsive display across desktop, tablet, and mobile devices. Downloadable documents (such as PDFs and Word files) are structured using clear headings, readable fonts, and logical layouts to support assistive technologies. Content is written in plain language and organised into clear, task-based sections to make it easy to follow. Where processes change, documentation is updated to ensure users always have access to current, accurate guidance during onboarding and offboarding activitie

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service delivers a consistent core experience across desktop and mobile, with variation driven by user roles and task complexity. Stakeholder-facing modules, including student, applicant, and parent engagement, are web-based and optimised for mobile and tablet use. They support responsive layouts, touch interaction, accessibility, and simple navigation for frequent, lightweight interactions on smaller screens. Operational and administrative modules are provided through the desktop interface, where larger displays better support complex workflows, data-heavy screens, configuration tasks, and reporting. This model balances usability and performance, giving mobile users a streamlined experience while ensuring operational users maintain functionality, efficiency, and control on desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: UNIT-e is accessed through a secure, web-based user interface available via supported modern web browsers. The interface provides role-based access for staff, students and parents, enabling real-time interaction with attendance, assessment, progress tracking and reporting without local software installation.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service is designed to be accessible to a wide range of users and aligns with recognised accessibility standards, including WCAG Level AA. The web-based user interface supports keyboard navigation, screen readers, scalable text, and high-contrast display options. Responsive design ensures accessibility across desktop, tablet, and mobile devices. Users can complete core tasks such as viewing records, submitting information, and accessing communications without reliance on a mouse. Some highly complex administrative configuration and reporting functions are optimised for desktop use and may be less effective on smaller screens. Accessibility is reviewed as part of ongoing product development and testing to ensure continued compliance and usability.
• API: Yes
• What users can and can't do using the API: The service provides a secure, standards-based API that enables customers and authorised third parties to integrate with the platform and automate data exchange. Using the API, users can programmatically set up integrations, authenticate securely, and retrieve or submit data such as core records, applications, and status updates in line with their permissions. Users can make changes through the API by creating, updating, or synchronising supported data entities, enabling integration with upstream and downstream systems.; ; The API is designed for operational integration rather than full system administration. Configuration of business rules, workflows, permissions, and system-wide settings must be completed through the main application interface. Access to API functions is controlled by role-based security and contractual scope, and some endpoints may be subject to rate limits or require additional approval. The API does not support unrestricted bulk changes that could compromise data integrity or system performance.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: UNIT-e can be customised through configuration rather than code changes, allowing institutions to tailor the system to their operational requirements while retaining a standard, supported service.; ; What can be customised:; Institutions can configure modules, data structures, workflows, user roles, security permissions, academic calendars, programme structures, reporting outputs and integrations. Optional modules can be enabled or disabled based on institutional needs, and interfaces can be tailored to reflect local terminology and processes.; ; How users can customise:; Customisation is delivered through structured configuration tools, parameter settings and controlled setup options. These are applied during implementation and can be adjusted over time as requirements change. Reporting layouts, fields and filters can be adapted without development work. Integration points are configured using supported APIs and interfaces.; ; Who can customise:; Customisation is carried out by authorised institutional administrators, typically supported by the supplier’s implementation and professional services teams. This ensures changes are applied consistently, tested appropriately and remain within supported boundaries.; ; Implementation timescales:; Customisation is planned and delivered as part of implementation, with timescales dependent on selected modules, integration requirements and institutional complexity. Most configuration is completed during initial setup, with further refinements supported post-go-live as operational needs evolve.

Scaling

• Independence of resources: The service is designed so that each customer operates within its own dedicated environment and resource allocation, ensuring isolation from the demand generated by other users. Compute, storage, and database resources are provisioned per customer and monitored continuously to ensure performance remains within agreed thresholds. Capacity is planned in advance and reviewed regularly, with proactive scaling applied where usage patterns change. This approach prevents contention between customers and ensures that periods of high activity for one organisation do not impact the availability or performance experienced by others.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides clear, status-led service metrics focused on availability and operational health. These include real-time and historical service status indicators, uptime tracking over defined periods (e.g. last 30/90 days), and visibility of incidents or degraded performance events. Metrics are presented in a simple, visual format to allow users to quickly confirm whether services are operating normally. Where events occur, status updates and timelines provide transparency on impact and resolution. More detailed reporting—such as incident analysis, service trends, or customer-specific views—can be made available where required, subject to agreed reporting needs and scope.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data from UNIT-e using built-in reporting and data extraction tools available to authorised users. These tools allow data to be exported in commonly used electronic formats suitable for reporting, analysis and reuse. Standard exports support operational, regulatory and management information needs. Where required, additional data extracts can be requested through support or professional services, subject to the Agreement. On contract termination, users may also request a complete copy of their data as part of the agreed exit process, provided within defined timeframes and in an agreed electronic format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON (open, machine-readable formats aligned with government open standards)
  • Microsoft Excel (XLS, XLSX)
  • SQL-based structured data extracts
  • Secure REST API payloads
  • Delimited text files such as TSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON (open, machine-readable formats aligned with government open standards)
  • Microsoft Excel (XLS, XLSX)
  • SQL-based structured data extracts
  • Secure REST API payloads
  • Delimited text files such as TSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service availability target is 99.5% for all applications and services.
• Approach to resilience: Significant redundancy and resilience is built into the infrastructure and server capacity to ensure the service is always available. Enterprise monitoring solutions are deployed and the service is maintained on a 24x7 basis by a full IT team. Capacity management processes and procedures are established.
• Outage reporting: Email to users and nominated contacts and in-app alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Platform management interfaces are only accessible via secure VPN and all access is protected by Multi-Factor-Authentication (MFA).
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: PCI-DSS (Level 1); Cyber Essentials Plus; ; ParentPay Group operates an ISO 27001 certified Information Security Management System (ISMS) - this has been certified by a UKAS accredited certification body.; ; A dedicated security team of qualified specialists maintain, monitor and enforce technical and organisational security controls.
• Information security policies and processes: We are audited by independent specialist third parties at least four times per year. ParentPay Group operates a comprehensive catalogue of security policies, processes and procedures; Including but not limited to:; ; Security Policy.; ISMS Manual.; Acceptable Use Policy.; Access Control and Onboarding-Offboarding.; Business Continuity Strategy.; Business Continuity Plans.; BYOD Policy.; Capacity Management Policy.; Change Control Process.; Clear Desk Policy.; Cryptography, Certificates and Key Management Policy.; Data Protection Policy.; Data Retention and Disposal Policy.; Development Process Standards and Practices.; Firewall & Router Configuration Strategy.; Incident Response Procedures.; Information Classification and Handling.; IT Decommission Process.; ParentPay Fraud and AML Strategy.; Password Policy.; Patch and Vulnerability Management Strategy.; Physical Security Policy.; Security within Project Management.; Remote Working and Mobile Device Policy.; Security Considerations for Key Decision Makers.; Social Media Policy.; Supplier and Third Party Management Policy.; System Build Standards.; IT Documented Operating Procedures.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Full change control process is applied to the product and hosting infrastructure. This applies to all assets. Changes require CAB review and approval. Security considerations are specifically identified as a strict requirement.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Internal and external components are assessed by industry leading vulnerability scanners on a weekly basis. Additional cyber risk assessment tools monitor OSINT data feeds on an ongoing basis. PCI-DSS ASV scans take place every three months. Any and all findings are subject to risk assessment and suitable remediation through change control processes.; ; Critical and Security updates to be installed within one month of release.; All other available vendor updates to be installed within 3 months of release.; ; We actively participate in a threat sharing community and monitor special interest security groups continuously.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We operate network and host based intrusion detection systems. All infrastructure components and logging is supported by a SIEM platform, including User-Behaviour-Analytics (UBA) capabilities. Endpoint and back-office systems run DLP controls to help detect and prevent data loss events. External breach indicators are also independently monitored on an ongoing basis. Canary tokens and honeypot technology is also applied. We operate, train and regularly test a comprehensive Incident Response Programme including forensics evidence collection capabilities. Security Incidents are responded to immediately following identification, by a dedicated security team.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our detailed Incident Response Programme has developed a full array of specific response processes for particular events. We operate, train and regularly test the full process - including forensic evidence collection processes. Security Incidents are responded to immediately following identification, by a dedicated security team.; ; All employees are required to report any confirmed or suspected security incidents.; ; The security team can be contacted by customers, users or employees at any time via email or telephone.; ; Detailed incident reports are provided as necessary - including an executive summary, event timeline, investigative and containment steps, root cause analysis, remediation and lessons learned.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 20 September 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Friday 20 September 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: One Compliance Cyber Limited
• PCI DSS accreditation date: Friday 3 October 2025
• What the PCI DSS doesn’t cover: Non-payment related products (Cypad, GDPRiS, Engage, Optimise, Reading Cloud, LMC, CEDAR, UNIT-E, FMS)
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5d764015-49fa-448b-b8ef-670c5f559fc8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C0a9e293-a63a-4351-b687-9b7068a3fa8e
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@parentpay.com. Tell them what format you need. It will help if you say what assistive technology you use.