TRL LIMITED

TRL Urban Traffic Control (UTC)

TRL UTC (Urban Traffic Control), powered by SCOOT® 8AI, centrally coordinates traffic signals across wide areas. By continuously making small adjustments to signal timings, it improves traffic flow, reduces congestion and stop times, shortens journeys, and enhances air quality.

Features

• Centralised coordination of connected traffic signals over entire network
• Fully scalable - works for small towns or large cities
• Hardware-agnostic - compatible with any standard signal controller/OTU
• Cloud-hosted platform - no on-site maintenance or local hosting needed
• Real-time adaptive signal control - adjusts green splits/cycle timings dynamically
• Supports pedestrians, cyclists, public transport - inclusive mobility management
• Open-data APIs - real-time and historical data external app accessibility.
• Dynamic Strategy management for time-of-day, event and scenario control.
• Fault monitoring provides alerts, trends and diagnostics supporting predictive maintenance
• Future-ready - prepared for emerging mobility, autonomous vehicles integration

Benefits

• Reduces traffic congestion and delays across the entire road network
• Lowers vehicle emissions through smoother more consistent traffic flow
• Improves journey time reliability for drivers, cyclists and public transport
• Enhances pedestrian and cyclist safety with smarter priority.
• Supports faster, more reliable public transport movements
• Improve operator productivity through clearer dashboards and simplified workflows
• Reduces operational costs via cloud deployment and hardware flexibility
• Improves incident response with live network visibility and alerts.
• Enables data-driven planning using detailed traffic analytics and open data
• Boosts overall network efficiency without major infrastructure upgrades

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@trl.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

502306684679492

Contact

Subu Kamal
01344 379743
bidteam@trl.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: TRL UTC is subject to planned maintenance schedules administered by TRL, which will be informed at least one week in advance.
• System requirements:
  • IE11+, Firefox, Chrome, Safari, or Opera web browser
  • Any machines with Windows, Mac OS or Linux is supported.
  • Internet connectivity with a minimum of 25Mbps bandwidth
  • Minimum 8GB RAM and 32GB Storage

User support

• Email or online ticketing support: Yes
• Support response times: As per the Service Level Agreement detailed in our Terms and Conditions, our Support Team's working hours are from 0900 hours UK Time to 1700 hours UK Time, Monday to Friday. Saturday and Sunday will not be considered as working days, along with the annual public holidays.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All support queries are routed through the support team and handled at the appropriate escalation levels, starting with First Line Support > Support Team > Product Managers > and Director-level staff.; ; Unlimited remote support is included within licence fees for the duration of the contract. ; ; Each client is assigned a project manager for the implementation stage until user acceptance testing is complete.; ; Thereafter, the project is assigned to the services support team.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Upon engagement, a full project plan will be drawn up with milestones and responsibilities agreed with all parties. ; ; A full training plan will be provided and a combination of on-site and online training will be provided for onboarding.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the contract end we can extract all of the customer's data to a variety of human and computer readable structured formats (CSV, JSON, XML). All data held and generated by UTC and SCOOT is owned by the client and can provided on demand.
• End-of-contract process: As part of the contract, we will work with the customer (user) to create an exit plan. This plan will detail and agree on the end-of-contract process, including data preparation and export, service cut-off date and any necessary data migration. The customer will have the option to include at cost any required migration support to a new systems vendor.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: User interface will be automatically optimized for mobile devices since UTC is a responsive web application. In some user interfaces, the amount of data displayed will be optimized for best viewing in mobile devices.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: UTC includes access to an Open Data Portal where clients can access historic and real time data feeds of SCOOT and UTC data. This can be used for a variety of purposes including: network performance analysis and modelling, investigating network issues, powering operations data reporting, connections to CAV for guidance of vehicles through traffic signals and prioritisation, connection to in-car information systems, powering 3rd party applications and research activity, connection to connected bicycles and other mobility forms.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: UTC is hosted on Microsoft Azure. When demand increases, the application automatically scales using Azure's auto-scaling features. The scaling is determined based on CPU usage, memory usage, network throughput, and other key parameters that could affect the application performance. We also monitor and alert on system health metrics using a Grafana dashboard/alerts.

Analytics

• Service usage metrics: Yes
• Metrics types: User activity logging, login history, logging of change audit history
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: TRL UTC is hosted in Azure. Azure ensures the industry standard data at rest compliance for its services. Application data and assets are strongly encrypted and stored at any point of time.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Some of the data types are extractable via the UTC UI, some via the Open Data Portal and others will be extracted and provided by our development team using standard DB export routines.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • JSON
• Data import formats: Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: For scheduled maintenance and releases, we inform the client at least 1 week in advance of a downtime period. Downtime is normally up to 4 hours and occurs during the night outside of critical road usage hours.
• Approach to resilience: Application is hosted in multiple Azure zones in the UK. Further information available on request.
• Outage reporting: Public dashboard, email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: UTC follows a role-based authentication and authorization to manage its resources.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 9001, Cyber Essentials Plus
• Information security policies and processes: TRL is committed to maintaining and continually improving an Information Security Management System (ISMS) that satisfies applicable requirements and is certified to the international standard ISO/IEC 27001:2013.; ; The objectives of the ISMS policy are to establish and maintain the security and confidentiality of information systems, applications & networks owned or held by TRL, within which:; · Members of staff are aware of their roles, responsibilities and accountability and fully comply with the relevant legislation.; · Information assets under the control are adequately protected against unauthorised access.; · Information assets and supporting business processes, systems and applications will be protected by implementing appropriate controls to preserve their confidentiality, integrity and availability.; · Risks to information assets will be actively identified and assessed to identify controls that reduce risks to an acceptable level.; · Confidentiality of information is protected.; · Third parties with access to information assets under the control of TRL will be assessed to ensure they meet the necessary information security requirements.; · Business continuity plans are in place and will be tested periodically.; · Actual or suspected information security breaches are identified, analysed, and investigated.; · Information security objectives are monitored and reviewed annually at the Management Review Meeting.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration management of source and documents is done by Git processes. Change management process subscribes to ISO standards.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Conduct regular vulnerability checks, penetration tests and audits. Patches are deployed as hot fixes as soon as possible as a response to any vulnerability detected.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Provocatively observe for unusual network traffic using Azure tools. Constantly monitor audit logs and access logs for suspicious activities. Adequate measures as suggested by in-house security experts will be taken based on the nature of compromise. All incidents will be dealt immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Predefined processes and procedures for InfoSec events and incidents. The event or security incident is recorded, investigated and corrective / improvement actions are identified, including the root cause. Infosec incidents, events, and weaknesses are reported via the helpdesk or in person to the IT, Compliance, or Senior Management team. Any actual or suspected incident is promptly reported within 24 hours, providing key details. All incidents require an in-depth investigation to establish the facts, determine what went wrong, and prevent the issue from recurring. An Internal Investigation Form is completed and issued to the CEO and the FD.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA Certification Ltd
• ISO/IEC 27001 accreditation date: Thursday 16 October 2025
• What the ISO/IEC 27001 doesn’t cover: No exclusions.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA Certification Ltd
• ISO 9001 accreditation date: Wednesday 23 August 2023
• What the ISO 9001 doesn’t cover: No exclusions.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ed3d05e5-a5f4-4fea-9c1c-60d2a425e1aa
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@trl.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.