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Oracle Corporation UK Limited

Oracle Cloud Infrastructure Accelerator Service - Standard

Oracle Cloud Infrastructure Accelerator Service combines proactive and prioritized support through a designated Technical Account Manager, health checks and technical guidance through cloud architects, resolution of critical issues with war rooms, and advanced digital learning capabilities to help OCI customers accelerate cloud adoption, and optimize their workloads and operational processes.

Features

  • Proactive and Prioritized Support providing a designated Technical Account Manager
  • Innovation Guidance by providing health checks reviews and technical assistance
  • Access to assistance through Cloud Architects and subject matter experts.
  • Command Center Assistance coordinating the resolution of complex issues
  • Consumption based pricing for optional services
  • 90 days lab access for 10 people
  • Digital Learning to help build OCI skills and improve performance
  • Named in region TAM 16 Escalations Per Annum
  • 70 days per year Service Innovation
  • 20 certification exam attempts

Benefits

  • Proactive and Prioritized Support
  • Accelerating cloud adoption and optimizing workloads on OCI
  • Lower Total Cost of Ownership
  • Flexibility in deployment, management, and service coverage
  • Improving resilience for mission-critical solutions
  • Helping customer teams build sustainable OCI skills
  • Help customers efficiently adopt and consume their OCI subscription

Pricing

£80,958.55 an instance a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Uk-publicsector_gb@oracle.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 0 2 3 8 7 8 8 6 0 3 0 7 4 9

Contact

Oracle Corporation UK Limited Rebecca Rawnsley
Telephone: +44 (0) 7468 354852
Email: Uk-publicsector_gb@oracle.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works
Oracle Cloud Infrastructure Accelerator Service is a value-added service with a targeted combination of personalized
support, operational health checks and guidance, and OU digital learning using certifications and learning labs to help
customers experience OCI benefits and capabilities quickly and consistently during their cloud journey.
Oracle's Cloud Infrastructure Accelerator Service is designed to help customers optimize their Cloud Infrastructure success through innovation guidance and proactive support by Oracle technology experts.
• Maximize customer return on Oracle Cloud Infrastructure (OCI) investments through a comprehensive support
package and personal guidance, setting the stage for customers‘ successful cloud journey
• Drive business outcomes through proactive support, assisting customers to leverage Oracle Cloud based on proven best
practices and enabling them to free up time to focus on their core business
• Innovate with confidence through proactive reviews and technical guidance from subject matter experts, helping
customers to optimize their workloads on Oracle Cloud and leverage new capabilities quickly and efficiently
• Expedite Issue resolution and improve resilience for mission-critical solutions through SR prioritization and
personalized support
• Accelerate expertise through digital learning with certifications and labs, helping customers to build confidence and
accelerate technology adoption

Service scope

Service constraints
Please refer to the Service Description Document.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity 1 = 30 minutes
Severity 2 = 60 minutes
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Please refer to the Service Description Document.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Schellman & Company, LLC
ISO/IEC 27001 accreditation date
October 13, 2021
What the ISO/IEC 27001 doesn’t cover
Limited to the information security management system (ISMS) supporting the Oracle Managed Cloud Services (OMCS) standardized services (those delivered using the current Oracle Statement of Work without modification) on Oracle Cloud Infrastructure (OCI), including infrastructure, information, systems, and personnel directly used to deliver these services to customers worldwide.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

We know that technology is critical in meeting the ambitious United Nations Sustainable Development Goals. At Oracle, all the data centres used in delivering G-Cloud contracts, including the dedicated private dual-region cloud for use by the UK public sector, operate an energy-efficient circular cloud and run entirely using 100% renewable energy.

We have programs in place to maximise the efficiency of our datacentres providing the services under this framework, including:

• Operating dense computing environments and attaining high utilisation rates
• Leveraging state-of-the-art intelligent energy management and cooling technologies
• Managing an elastic computing platform eliminating excess capacity builds
• Designing and deploying highly efficient servers and storage equipment.

Thanks to these initiatives, our data centres worldwide have achieved power usage effectiveness (PUE) as low as 1.15.

In 2019 we achieved the Energy Star® certification for our X7-2L and X8-2L series of engineered systems.

Colocation providers supporting Oracle’s Cloud Infrastructure are ISO14001, ISO9001 certified and complied with the EU Code of Conduct for Data Centres.

We track, calculate and report greenhouse gas emissions according to the Government’s updated Environmental Reporting Guidelines and publish a Carbon Reduction Plan (PDF).
We have publicly committed to being Net-Zero by 2050 with a 50% reduction by 2030, and our environmental goals include Carbon Neutrality for Scope 1 and Scope 2 emissions by 2025, a Net Zero Target including Scope 1, Scope 2 and Scope 3 emissions by 2050 and a 50% reduction in total emissions by 2030.

Oracle continues to invest in the Oracle Design for the Environment (DfE) program to achieve a more' circular' supply chain. This applies reverse logistics to recover and reuse hardware retired by customers and from Oracle’s cloud data centres. In 2020 we collected 1.1 million kilos of retired hardware assets, of which 99.6% were recycled.

Read more (https://www.oracle.com/uk/industries/government/climate-action/)

Pricing

Price
£80,958.55 an instance a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Uk-publicsector_gb@oracle.com. Tell them what format you need. It will help if you say what assistive technology you use.