Chess CyberSecurity Ltd

LogPoint SIEM

LogPoint's modern Security Incident and Event Management (SIEM) solution provides monitoring, detection, and alerting of security events or incidents within an IT environment. It provides a comprehensive and centralised view of the security posture of an IT infrastructure and enables enterprise security professionals to view activities within their environment.

Features

• Real-time search, analytics and visualisation of information across the network
• Over 800 integrations with pre-built dashboards, searches, alerts and reports
• Includes Security, Orchastration, Automation and Response (SOAR) as standard
• Enrich logs with 3rd party sources such as threat intelligence
• Single LogPoint taxonomy used across search, alerts, reports and dashboards
• Scalable deployment options across virtual, cloud and hybrid environments
• Monitor and report aginst compliance standards
• Built-in threat and incident management
• Normalisation on ingestion to flat file log storage, non-SQL backend
• Certified to EAL3+ Common Criteria

Benefits

• Predictable cost of ownership with per node licencing
• Thousands of pre-built dashboard, alerts and reports all easily modifable
• Collect, correlate and analysis SAP logs
• Proactively detect and respond to security, operational and network issues
• Consolidate effort and reduce time managing multiple silo vendor solutions
• Quick deployment. Typically five days to become operationa
• Built-in data privacy for sensitive logs and self-auditing
• User Entity & Behaviour Analytics (UEBA) highlights anomalous behaviour
• Alignment of reporting and altering to MITRE ATT&CK framework
• Use the dashboards to continually monitor events, conditions and KPIs

£93 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

502434400791599

Contact

Joanne Austin
08000461688
bids@cyberlab.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Public cloud AWS and Azure. Private cloud vSphere and Hyper-V
• System requirements:
  • Minimum CPU: Quad-Core
  • Minimum Memory: 8 GB
  • Minimum Disk Space: 100 GB

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 issues have an SLA with a 4 hour response time. P2 issues have an SLA with an 8 hour response time. P3 issues have an SLA with a 16 hour response time. P4 issues have an SLA with a 24 hour response time.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: "Support is offered as standard to licenced LogPoint customers on an 8/5 basis. This can be upgraded to 24/7 at extra cost. LogPoint Support will assist customers with issues via a ticketing portal and assist with the onboarding of new log sources required by the customer free of charge, providing the log source is commercially available to other customers and the vendor package can be added to the LogPoint portfolio. ; ; Further support is available through LogPoint's Operations Monitoring (Price dependant on number of nodes in LogPoint SIEM deployment). Operations Monitoring will: ; • Monitor the LogPoint SIEM and OS; • Monitor Hardware; • Provide recommendations for improved performance; • Create and manage support tickets; • Provide version upgrade assistance; • Monthly system reports; • Automatic system checks; • Manual system checks; ; Additional onsite support is available at extra cost. Engagement costs are dependent on the agreed scope of works.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: QuickStart Guide, online and onsite training, videos, product documentation, pre-built example dashboards and alerts, autocomplete, in-line help and wizards.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is owned by and located with the customer. Data can be extracted using CSV exports.
• End-of-contract process: Upon expiry of the license data will become inaccessible for searches and other functionality but continues to be logged and stored. Data can be accessed again once license is applied.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Linux or Unix
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: HTML5-based Web GUI
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Standard secured browser interface, supporting a permissions model scheme allowing different admin users to have different admin capabilities.
• Accessibility standards: None or don’t know
• Description of accessibility: Standard secured browser interface, supporting a permissions model scheme allowing different admin users to have different admin capabilities.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Details available on request
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customers have control over data retention, device selection, dashboards, queries, templates reports and alerts.

Scaling

• Independence of resources: LogPoint is deployed in a private cloud or hybrid model and therefore the infrastructure is entirely under the customer control.

Analytics

• Service usage metrics: Yes
• Metrics types: Prebuilt dashboards, reports and alerts for the built-in auditing and benchmarking. All data is accessible through standard LogPoint searches for custom queries.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: LogPoint

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: LogPoint is deployed in a public cloud, private cloud or hybrid model and all data is owned and controlled by the customer
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Export function from within a search or from a report.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF, HTML, XLS, DOCX
• Data import formats:
  • CSV
  • Other
• Other data import formats: ODBC import, LDAP import

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: LogPoint sits within the Buyers network or the infrastructure of their chosen cloud provider. Availability is controlled by the buyer or their cloud provider.
• Approach to resilience: LogPoint sits within the Buyers network or the infrastructure of their chosen cloud provider. Availability is controlled by the buyer or their cloud provider.
• Outage reporting: Email alerts, SNMP monitoring, Syslog alerting, scheduled reporting

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username or password; Identity federation with existing provider (for example Google apps); Limited access over government network (for example PSN)
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: LogPoint is certified to Common Criteria, EAL3+

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: LogPoint is certified to Common Criteria, EAL3+
• Information security policies and processes: EAL3+ allows a developer to gain maximum assurance from positive security engineering at the design stage and provides a level of independently assured security.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Product source code and test suites are managed via a secure change control system. Fully documented procedures ensure development and testing processes are consistent and secure.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Available on request
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Available on request
• Incident management type: Undisclosed
• Incident management approach: Available on request

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "We have an environmental statement and are working to improve our ESG governance generally. Wwe formulated a plan to become net zero by 2030 which is available on our website.; What we are doing to reduce our emissions ; -Our People – we launched a WIKI within Teams containing advice on how to minimise your environmental impact. ; -Our Suppliers – 95% of our environmental impact comes from suppliers. We have reviewed our supplier onboarding process to score their environmental impact and are in discussion with Key suppliers so we understand what they are doing to limit Carbon emissions and how we can work with them to make this happen.; -Our Customers – our sales efforts focus on transitioning customers to cloud services and low energy products such as FTTP. These are more efficient and will reduce emissions over time.; 95% of our emissions are from our supply chain/customer usage of our products and we are working on our supplier strategy to fully understand their plans and as well as proactively transitioning our customers onto more environmentally responsible products and services (e.g. Broadband -> FTTP) to help them hit their targets. ; 5%- us We have moved to 96% home working, reduced our office footprint from 6 to 1 and have seen a substantial reduction in our emissions and utilities usage (reported annually). This equates to over 350 people no longer commuting. ; Our People come together if they need to at head office or in a network of small hubs, for example all teams meet at least once per quarter and some choose to more frequently. ; This cuts carbon emissions significantly as ; -over 350 people no longer need to commute every day, ; -over 90% of internal, supplier and customer meetings take place over Teams ; -We reduced our office footprint from 6 to 1.

  Covid-19 recovery

  Cyberlab have in place a robust and tested Business Continuity Plan, recovery for pandemics would be included within this BCP.

  Tackling economic inequality

  "Our UK sites sponsor twelve charities a year. One of the main philanthropic successes we have seen in recent years is the launch of our Engage platform. Successfully linking Culture and Charity by introducing a fun and quick way to provide companywide recognition and praise for all to see. All our people are encouraged to recognise when their colleagues have performed well by giving them ‘Praise’, The best thing about this – every time someone is praised, they get to donate £1 to one of the 12 Charities. In 2023, we raised £9,000 through Praise recognition, which was part of the £45,000 total we donated.; When things happen in the world that we've not planned for, people will turn to their leaders to see how we will support them, recently, we sent medical and food supplies to the Romania – Ukraine border and donated to the Red Cross Ukraine Crisis Appeal.; Recent Regional and National Charity initiatives ; Bare Necessities; Bare Necessities is a toiletry bank based in South Manchester, founded by two friends, determined to do something to help local people have equal access to personal hygiene products. We have set up toiletry drop off points at each of our hubs and will regularly be delivering these to be put into hygiene kits.; ; Mission Christmas Toys for Kids Appeal; Our people can gift £5 per month to go towards the Mission Christmas Toy Appeal that runs across the UK. ; ; Wrap Up Campaign; Wrap Up is a project run by various Rotary Clubs working in partnership across the UK to provide coats directly to people across the UK. Each hub became a drop off point and our people donated over 50 of their old coats which were then circulated to the collection points across the UK."

  Equal opportunity

  "Our People have told us that they want to work flexibly and so the ability to work from different locations utilising all of the new technology we have embraced during the pandemic has become our new normal in terms of our working practices. This opens up an exciting opportunity to widen our recruitment activities to include groups of people who previously were not open to us because of the geographic and physical barriers that working in a fixed location bring. Removing these barriers and proactively searching out new ways to attract and recruit people from all areas of society will enable us to grow a much more diverse workforce with all of the cultural, social and financial benefits that this brings.; we have always considered that we drive a culture that promotes inclusion and diversity. We have always celebrated all our people's successes, but complacency is dangerous and there is always more we can do. We pay close attention to what other organisations are doing, we listen to our people, and our goal is to drive hard in this area, providing the opportunity for all who wish to take it.; ; Economic – employment, training and work-experience opportunities; We support localisation in the delivery of services through:; ; a)Local employment; We proactively look at ‘local’ employment, training and work-experience opportunities for individual where this is appropriate and deliverable. ; ; b) Apprenticeships; Graduate and Apprentice Schemes - We employ 5no apprentices across the business including IT and people support. ; ; c) Employability Training ; We offer young people employability training via interview practice, CV assistance and familiarisation with an office environment. We have previously offered work experience and apprenticeships to young people we have been introduced to via this scheme."

  Wellbeing

  "Communication and collaboration are vital to maintaining energy and focus especially with most employees choosing to work from home.; ; Staff are encouraged to meet with their teams at one of the local hubs in a network spread across the UK. And there are two annual conferences to celebrate success and bring people together.; ; All teams have daily Teams 'huddles' to set the focus for the day and share any issues, as well as monthly 121s. Employees get monthly updates from the Chairman and Board of Directors to keep them up to speed on business performance, with daily 'need to knows' posted on internal channels. Additionally, the chairman hosts monthly lunches, allowing employees to express any concerns directly.; Working together in a positive environment; Every day, we encourage, motivate, and support each other to maintain a friendly positive atmosphere where everyone feels valued and cared for. We have created a culture that is inclusive and diverse where everyone is encouraged to bring innovative new ideas to the table and work together to achieve our organisational goals. It’s a place where hard work and success is rewarded. All our people set Goals and Responsibilities tied to our Blueprint which are reviewed regularly throughout the year, as well as a Personal Development Plan outlining their short and long term career objectives – both within and outside ; ; • We are advocates of diversity and inclusion, and our culture is open to everyone.; • Looking after our employees - Future Fit wellbeing - ; • Early career apprenticeship and graduate programmes ; • Passionate about encouraging and supporting women in tech, with above average industry standards for women in tech and females in leadership roles - International Women’s Day - ; • Flexible working options for every employee where possible "

Pricing

• Price: £93 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Customer can opt to trial a pre-populated LogPoint environment containing example data. Dashboards, alerts, searches, reports and playbooks can all be modified to test and evaluate within this environment.
• Link to free trial: Trials are setup via Azure Labs with support from Sales Engineering

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.