GlobalSign Certificate Products
GlobalSign provides an array of digital certificates including TLS (public and private), CodeSigning, Document Signing and Authentication certificate. Suppling DV, OV, EV SSL and Code Signing certificates for single, multiple and complex domains/sub-domain sites. All your certificate needs met by GlobalSign.
Features
- Enables Entities to purchase any type of PKI certificate individually
- All forms of SSL including OV/DV/EV, Internal, Multi-domain and QWAC
- Code Signing, PDF-Signing, Secure Email and PSD2 and Qualified Certificates
- Multi-domain SSL/TLS certificates available
- EVSSL support for Certificate Transparency ensures best browser UI experience
- IntranetSSL supports internal server names, long-validity periods for internal networks
- Unlimited server license
Benefits
- Order individual SSL/TSL certificates when you need them
- PKI Certificate Management Portal
- Add Deposit funds for better discounts
- APIs available for automated SSL/TLS ordering processes
- Or use Custom Ordering URL option
- Free unlimited reissues for SSL certificates
- SAN Licensing Option
- Phone, Email, and Live Chat Support
Pricing
£54 a unit
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
5 0 2 8 7 2 1 2 4 1 6 3 6 2 9
Contact
GMO GLOBALSIGN LIMITED
Mike Boyle
Telephone: 01622 766714
Email: mike.boyle@globalsign.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- GlobalSign's Certificate Automation Manager
- Cloud deployment model
-
- Private cloud
- Hybrid cloud
- Service constraints
- All PKI services require a validation process to be performed inline with industry set regulations for each product or service type. Some certificate products are mandated to be created and stored on specific types of cryptographic hardware. In most cases GlobalSign will supply these to you as part of the order.
- System requirements
-
- Certificate Signing Request (CSR) required for all PKI certificate products
- Minimum cryptographic standards must be used for CSRs e.g. 2048bit
- For GCC-based APIs IP whitelisting is required
- For Atlas CA APIs mTLS authentication is required
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Please see our Standard Support SLA for more details.
Standard Support is provided Mon - Fri.
Out of hours and weekend support available at an additional cost via our Premium Support packages. Search' GlobalSign Premium Support in G-Cloud or contact GlobalSign for more details. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
-
Via our main website www.globalsign.com or support website support.globalsign.com
Support Chat is available Mon-Fri 9-5pm for standard support users. Or Mon-Fri 24hrs for Gold or Platinum Premium Support customers.
Please see our Premium Support options or contact us for more options. - Web chat accessibility testing
- All testing of our website and its available features are rigorously tested in accordance with international security standards and regularly tested.
- Onsite support
- No
- Support levels
- Please search G-Cloud for GlobalSign Premium Support Services or contact us for more details.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide an API guide and dedicated sales engineering support when implementing via API. For ready integrations we provide a simple to follow step process.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- This is not applicable, no information/documentation is shared, stored or process for this service.
- End-of-contract process
- N/A
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- Identities, certificate products, service configurations and services are managed through an online portal.
- Accessibility standards
- None or don’t know
- Description of accessibility
- Via a browser.
- Accessibility testing
- All testing of our website and its available features are rigorously tested in accordance with international security standards and regularly tested.
- API
- Yes
- What users can and can't do using the API
-
API is SOAP for all products - and/or REST API for all TLS certificates and ACME services
The service is bound and regulated to compliance standards for identities , e.g. CAB Forum, eIDAS, AATL and other international regulations. Information provided will be subject to identity validation process. - API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
- GlobalSign's Atlas CA infrastructure service that underpins this DSS service is robust and scalable for ultra high volume usage. All customer accounts are rate limited with the ability for customers to increase their rate limits where required. Please see DSS for Higher Throughput in the service pricing information.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Reporting metrics such as usage are available via the online service portal.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- Other locations
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- N/A
- Data export formats
- Other
- Other data export formats
- N/A
- Data import formats
- Other
- Other data import formats
- N/A
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- Mutual TLS
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
-
Mutual TLS
The infrastructure includes identity data stored on hardware security modules within our WebTrust, ETSI and Qualified Trust Service Provider accredited environment.
Availability and resilience
- Guaranteed availability
-
99.95%
Please see GlobalSign's SLA for more details. - Approach to resilience
- Available on request.
- Outage reporting
- Via a public dashboard and email and social media notifications.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
-
In access management only authorised administrators have access to service accounts. Administrators undergo an identity verification process during the onboarding to the service.
Access to support channels is available to service administrators and named known contacts only. - Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 21 October 2022
- What the ISO/IEC 27001 doesn’t cover
- Services other than the ones provided from the certificate authority and TrustLogin function of GMO GlobalSign. Please note that GMO Sign and IoT services are out of the scope.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- SecureTrust
- PCI DSS accreditation date
- 24 September 2021
- What the PCI DSS doesn’t cover
- Services other than certificate ordering and processing.
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Globalsign-WebTrust-CA-Independent-Assurance-Report
- Globalsign-WebTrust-SSL-Independent-Assurance-Report
- Globalsign-WebTrust-EV-SSL-Independent-Assurance-Report
- Globalsign-WebTrust-EV-CS-Independent-Assurance-Report
- Globalsign-WebTrust-CS-Independent-Assurance-Report
- Business Continuity Management System ISO 22301
- Qualified Trust Service Provider_GlobalSign_eIDAS_certificates
- Privacy Information Management System ISO 27701
- Cloud Security ISO 27017
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- WebTrust, ETSI and ISO Accreditations.
- Information security policies and processes
- GlobalSign provides and is bound to our certificate policy and certificate practice statement which underpins our services. GlobalSign is audited against its compliance and adherence to these policies.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- GlobalSign provides its services in accordance to international, regional and local legislation and industry regulation. We are audited against these standards.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- GlobalSign provides its services in accordance to international, regional and local legislation and industry regulation. We are audited against these standards.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- GlobalSign provides its services in accordance to international, regional and local legislation and industry regulation. We are audited against these standards.
- Incident management type
- Undisclosed
- Incident management approach
- GlobalSign provides its services in accordance to international, regional and local legislation and industry regulation. We are audited against these standards.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Fighting climate change Please contact us for details or visit our website www.globalsign.comCovid-19 recovery
Covid-19 recovery Please contact us for details or visit our website www.globalsign.comTackling economic inequality
Tackling economic inequality Please contact us for details or visit our website www.globalsign.comEqual opportunity
Equal opportunity Please contact us for details or visit our website www.globalsign.comWellbeing
Wellbeing Please contact us for details or visit our website www.globalsign.com
Pricing
- Price
- £54 a unit
- Discount for educational organisations
- Yes
- Free trial available
- No