Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

Full Fat Things Limited

Drupal Hosting

Drupal hosting within AWS from the largest contributor to Drupal owned and based in the UK. No offshore outsourcing. Best practice Drupal hosting focussed on outcomes and lowering total cost of hosting with autoscaling containers. 24/7 emergency support

Features

  • Drupal CMS and site hosting on AWS
  • Managed networks and VPN links
  • Autoscaling containers and creation for swift deployment and scaling
  • Fully managed MySQL and Redis From AWS
  • Onboarding and offboarding to maximise efficiency for customers
  • Proxying for offboarding to allow leaving with 0 downtime
  • Optional logging to separate security focussed AWS accounts
  • SLA, Support and maintenance mapped to service needs
  • Business Analysis, Hosting, Technical Planning and Scoping, and System Architecture

Benefits

  • Autoscaling based upon number of requests per minute.
  • Infrastructure as code with Drupal all in one solution
  • Flexible network configuration to link to other private services
  • Built specifically based upon experience of scaling Drupal
  • Increased page speed and increased performance per £ spent
  • Reduces security risks and costs
  • Email and phone support to reduce operational complexity

Pricing

£500 to £900 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stew@fullfatthings.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 0 2 8 7 9 5 2 6 6 6 2 6 0 1

Contact

Full Fat Things Limited Stewart Robinson
Telephone: 0207 099 3875
Email: stew@fullfatthings.com

Planning

Planning service
Yes
How the planning service works
We plan services with customers through workshops, focussing on key deliverables. We look at how to automate outcome generation.

We look at analytics to create plans for scaling and initial reserved capacity for processing the website. We also look for spike patterns to account for reserved capacity where needed.

We create network plans and hosting architecture for each service with you.

For onboarding we collect the site's existing resources from other providers in standard ways, providing secure resources for data exchange in a simple manner.

Offboarding to other providers is a simple export of hosting rules, database, code for the Drupal site and the Drupal assets in a standard format that can be directly imported by other providers. It can be delivered by any secure internet medium or by hard drive delivery if requested.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide user video and live training for the software that we provide. This usually takes place over video conferencing. We record the video conferencing training sessions and provide them to you. Training takes roughly an hour per major feature. Training is performed at our standard rates.
Training is tied to specific services
Yes
Services the training service works with
  • Amazon Web Services
  • Acquia Cloud

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
When building new cloud hosting environments we rely on the Hashicorp software. This allows us to define infrastructure as code. We produce a container best practice infrastructure. This has many benefits:
1) Most of the environments are the responsibility of the cloud provider. The cloud then replaces broken elements;
2) Databases and servers move into the management of the cloud provider;
3) Releases create artefacts that the cloud provider uses to provision service.
4) Environments are throw-away-and-recreate friendly.

Automating infrastructure and releases to applications allows simultaneous release of infrastructure and product. This practice also provides autoscaling of services during peak and low demand.

In migrating services we use tools that enable concurrent or partial service migration.

We create releases directly from git branches / tags to release to production or have specific release triggers such as Github/Azure Devops release note creation.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We have automated monitoring for availability with page scanning for text.
We can optionally deliver synthetic transaction monitoring that performs tasks on the hosted sites to ensure operation and be alerted when they fail.

We quality assure with humans the hosting software.

We load test and perform cache hit ratio testing for real world workloads.

Temporary environments for changes to services to enable specific testing are optionally available.

Running constant automated testing in environments. This includes some in live and during development;

Pre-live environments using the repeatable builds of production hosting configuration available optionally.

Security testing

Security services
Yes
Security services type
  • Security design
  • Security testing
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We support the Drupal services hosted within our AWS accounts. We support Azure, AWS and Google Cloud accounts that contain services that we are running. We do not provide specific support for other applications in the accounts as we prefer an account to be specific to an application. We support it using phone, email and ticketing systems and can set up automatic alerting and logging options to support the ongoing support work.

Service scope

Service constraints
Support is available via email and phone. Support in person needs to be booked in advance. Our service delivery is typically delivered away from your offices apart from in planning and reporting contexts where we are happy to join you.

User support

Email or online ticketing support
Email or online ticketing
Support response times
For critical site down issues and urgent bugs, we will review and provide an initial response within 2 hours of the issue having been reported by email or telephone. We will provide updates on an expected resolution and any further investigation or development work that may be required following the initial fix. We aim to resolve critical issues within 1 day and keep communication flowing throughout.

We will determine if a support request is in or out of scope of the maintenance criteria within 1 business day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We support applications at our standard day rates. There is no second class support team.

Our goal for user support is sub 15 minute support during working hours for all issues that affect your live services. We also operate 24 hour support for service availability.
Our support pricing by default is swappable between maintaining your services and supporting them allowing steady growth of products that don’t require a lot of support.

We support applications, your staff users of the applications and the hosting environments using developers and your account manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

All our staff work from home, reducing local pollution. When our staff need to travel, we ask them to use public transportation wherever possible. We also ensure that our equipment is up to date and as energy efficient as possible.

Tackling economic inequality

Increase supply chain resilience and capacity: As a major contributor to Drupal we open source and make free our parts of the collective CMS that empowers individuals, charities, companies and ultimately governments to go faster and push forward on the web at a lower cost.

Equal opportunity

We welcome applications from all humans for our available roles, choosing the best people for the job. All our staff work from home, meaning nobody is constrained by location, health considerations or ability to travel.

Wellbeing

Our staff benefit from the flexibility that home working offers. We encourage staff to attend their family events, we encourage staff to take breaks and are happy for them to work flexibly around personal needs such as school runs or medical appointments.

Pricing

Price
£500 to £900 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stew@fullfatthings.com. Tell them what format you need. It will help if you say what assistive technology you use.