Konica Minolta Business Solutions (UK) Ltd

Cloud Print Services

A cloud print service designed for local government, central government, and healthcare who wish to unburden themselves from running a IT print infrastructure whilst gaining all the benefits of a Software as a Service. The service is a vendor independent making it possible to use across all major print devices.

Features

• Secure Print/Copy/Scan
• Mobile/BYOD Print
• Usage reporting
• Multi-vendor Universal Print Driver with full finishing capabilities
• Multi-domain/multi-tenancy integration
• Cloud Service hosted in the UK
• MFD Embedded software
• Scan to Sharepoint/ Onedrive including editable text documents (OCR)
• Scan to PDF/A and office format documents

Benefits

• Fully managed service including application and OS patch management
• Monthly subscription model, no capital investment required
• Multi-vendor support for printers
• No on-premise Server/OS requirements
• Securing print, copy and scan
• Control print usage and reduce print spend
• Print usage reporting - Dashboard
• Improved colaboration with scan to Sharepoint and Onedrive with OCR
• Single full featured print driver
• Automated location aware driver deployment.

£3.95 to £11.15 a device a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsandtenders@konicaminolta.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

502929281206029

Contact

Andy Cornish
01268 534444
bidsandtenders@konicaminolta.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: For legacy printers/MFDs, that do not support pure cloud terminal technology, a Gateway may be required to communicate with the printers/MFDs.
• System requirements:
  • Windows SAFEQ CloudClients Internet PrintingPort enabled,
  • Windows 10 or later
  • Windows Server 2012 R2 or later
  • Mac computer clients, macOS BigSur – version11 or later
  • Android devices, Android OS version 5.1 or later
  • Chrome version 44 or later for the Chrome extension
  • Apple iOS devices. iOS 8.0 or later

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 hour response SLA covering Monday-Friday (excluding bank holidays). 24/7 support available at an extra cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web Chat is available via the Konica Minolta web site and is programmed in such a way as to guide the customer to the correct department where their questions will be answered.
• Web chat accessibility testing: None
• Onsite support: Onsite support
• Support levels: SLA delivers a 1 hour response time. There are status updates every 4, 8 and 16 hours depending if it is a Critical, Major or Minor incident and this is included as part of the core solution offering.; ; Technical account management, and access to support engineers, are included within our standard support offering.; ; 24/7 support is available at an additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We follow an installation process which includes a document framework that defines every customer's solution integration requirements. This is the basis from which our Professional Services team will work with the customer to carry out a successful installation. Part of the installation process will include training for the basic operations of the system so that customers can take full advantage of the technology. Training can be remote, face to face and can include personalised documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be extracted into CSV, PDF and XLSX format via the application portal.
• End-of-contract process: "Customers have the ability at the end of the contract to export their reporting data via the solution portal. This is a feature of the solution and can be done at any time for free.; ; There will be an additional cost associated with exporting all data and providing this to the customer. This will be based on the size of the customer and complexity of the setup.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop service via the solution's client will send print jobs via a traditional file/print workflow. Mobile devices will submit print jobs via the App or email to print .
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The solution has a Web based administration interface and is accessed via most common Web browsers.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None however can accommodate this should a user case example arise.
• API: Yes
• What users can and can't do using the API: Setup service are done through an API. These can be used for normal operational processes (import, export, add, edit, delete data of users/print-jobs) via the API.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our solution is a secure multi-tenancy platform where tenants can include their corporate logo and CA certificate. This can be done via a simple upload. Configuration options will be unique to each customer such as scan workflows, or triggers to redirect oversize jobs as examples

Scaling

• Independence of resources: Konica Minoltas Cloud Print Services are actively monitored using an array of tools to ensure that services are available including through peak load periods.

Analytics

• Service usage metrics: Yes
• Metrics types: Print/copy/scan usage by user, by device. Departmental print/copy/scan usage is also available.
• Reporting types:
  • API access
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: YSoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: CSA CCM v. 4.0.1 in Partner Trust centre
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The users export the reporting data at any time. This is a feature of the solution.
• Data export formats: CSV
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • API
  • EXCEL

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We utilise AWS (UK Datacentre) that hosts the IT infrastructure for our service which guarantees 99.95% up time. Our technology can have several configuration options of its micro services and Access Point components which can be outside of our Hosted environment. Due to the architecture flexibility, guaranteeing the application availability cannot be done as there may be micro-services or access point components that are utilised outside of our control. Please be assured that High Availability is built in the hosting infrastructure and application architecture that typically will deliver above 99.95% availability from a software service perspective.
• Approach to resilience: Our service has been designed with high availability in mind. We use a load balancing technology combined with AWS resilience services to deliver both High Availability and Disaster Recovery. Further information is available upon request.
• Outage reporting: Our internal monitoring systems will alert our support teams in the unlikely event of an outage. Notification of outages to customers can be communicated via an API or email alerts. A cloud service status page is available and can be subscribed to for alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: At the MFD;; Username and password; Short ID ; Card; ; In web portals and PC Clients; Username and password; OAuth2/OIDC Authentication supporting 2-factor authentication with external identity providers (i.e. Google apps, Microsoft Entra ID, Ping, Auth0 and others)
• Access restrictions in management interfaces and support channels: Access controls are strictly enforced and provisioned as a function of user role or through rigorous just-in-time access requests.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Username and password; OAuth2/OIDC Authentication supporting 2-factor authentication with external identity providers (i.e. Google apps, Microsoft Entra ID, Ping, Auth0 and others)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Issue Date: 26 November 2013 Reissued: 19 February 2024
• What the ISO/IEC 27001 doesn’t cover: The scope of our ISO27001 covers the Import and Distribution of Multi-functional Printing Devices and Associated Supplies including Software Solutions and services to Customers as part of Optimized Print Services and Optimized Business Services. This includes all Annex A controls.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: 07/04/21
• What the PCI DSS doesn’t cover: Covers the limited number of credit card transactions that we process. There are no credit card related payment processes outside of this scope.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Common Criteria
  • ISO 15408

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CSA CCM v. 4.0.1 in Partner Trust centre
• Information security policies and processes: "ISO 27001; ISO 27017; ISO 9001; PCI DSS; ; Konica Minolta is committed to operating an effective Information Security Management System that will ensure information is protected from a loss of confidentiality, integrity and availability.; ; Given this, our basic approach to information security is to continuously make improvements by measuring and assessing risks associated with important information assets and applying effective measures to mitigate those risks.; ; To support this, we have identified key information security principles; and to ensure these key principles are met, we have established a set of information security objectives as part of our Integrated Business Management System which are monitored and reviewed regularly.; ; This Policy covers Konica Minolta Business Solutions (UK) Ltd and all relevant subsidiaries, including all UK regional offices. It is applicable to all colleagues, visitors, suppliers, customers and contractors related to business activities, products or services.; ; Compliance with the Information Security Policy is mandatory. All Leaders are directly responsible for implementing this policy and ensuring colleagues’ compliance within their Business Units and Shared Functions.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: OPEN WEB APPLICATION SECURITY PROJECT (OWASP); The application has been built from the ground up to ensure the highest possible data security compliance. The platform is designed against OWASP (Open Web Application Security Project) best practices and principles. We also use specific NaIST and Microsoft SDLC guidance documents for selected areas.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our Partner has established, documented, approved, communicated, applied, evaluated, and maintained policies and procedures to effectively identify, report, and prioritise the remediation of vulnerabilities. These policies and procedures are designed to protect our systems against vulnerability exploitation. Our proactive approach includes regular vulnerability assessments, timely reporting, and a structured remediation process to address vulnerabilities and enhance our overall security posture. Y Soft has defined and implemented Vulnerabiltiy and Patch management standard (ISMS 23)
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our Partner has an intensive monitoring system tracking our service levels. technical measures in place designed to ensure that our production environments adhere to Service Level Agreements. Actual, suspected, potential breaches will be reported immediately to Data Protection Officer and shall notify the implicated end-customer within 72 hours. Depending on the size and seriousness of a breach, we may conduct an investigation into the circumstances surrounding the breach. Investigations may include an on-site examination of systems and procedures and could lead to a recommendation to inform data subjects about a security breach incident if end-customer has not already done so.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our Partner has a robust framework for managing security incidents, conducting e-discovery, and performing cloud forensics. We maintain well-documented policies and procedures that outline the precise steps to be taken in the event of a security incident.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Cloud Print Services are sold into many government establishments.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As the need for data centres grows, so too do the resources required to manufacture, build, and run these facilities. Konica Minolta is committed to providing Cloud services that are as sustainable as possible and uses various data centre providers for its services to target this goal.; As an accredited Microsoft Cloud Solution Partner, we offer several Microsoft services which are hosted in Microsoft’s data centres - four of which are LEED Gold certified, with 74 other projects going through certification. By 2025, Microsoft expects to power its data centres with 100% new renewable energy generation that matches its electricity consumption on an annual basis. Microsoft has also pledged to put more water back into the environment than they consume as well as to produce zero waste for its direct operations by 2030.; Konica Minolta’s Cloud Print Solution Workplace Pure is hosted in the Open Telekom Cloud. With a 1.3 PUE (Power Usage Effectiveness) rating it requires 30 percent less energy than comparable data centres. The data centre is powered 100% by electricity from renewable energy sources. ; In addition, Konica Minolta operates two of its own data centres in Hanover, Germany, and Stockholm, Sweden. From here it offers Infrastructure as a Service, a virtual IT infrastructure environment including a virtual network, virtual storage, and virtual server resources for customers. Both data centres operate with 100% renewable energy and are ISO 14001 certified.; At Konica Minolta, we've committed to becoming net zero in Scope 1, 2 and 3 by 2050. To help achieve this, in the UK we have published our carbon reduction plan for the last 3 years and are documenting a clear roadmap of how we get there. All employees undertake our Environment Essentials online training course annually.

  Covid-19 recovery

  At Konica Minolta delivering social value is a key part of our Environmental, Social, and Governance (ESG) strategy, which ensures that as a business and a team of people we are responsible to the wider communities we live and work in, as well as delivering our products and services to customers. ; This commitment to people, places, and the environment is ingrained in Konica Minolta as a global business, but it is also vitally important at even the most local of levels. As well as supporting national causes, we have refocussed on a place-based approach to social value. This means understanding the most challenging issues and opportunities in the communities where our employees and customers are and collaborating with others to make the biggest impact and to support the recovery from Covid-19.; Since the pandemic, people’s needs have changed and as a business we have had to adapt to be more agile to support the needs of our employees, customers and suppliers. For example, our choice based working policy enables those with caring responsibilities to balance the requirements of life and work around the needs of our business. ; Through our Social Impact Working Group we have established three charity partnerships across the UK to raise awareness and raise funds to support the vital work of our partners. This focus on local community partnerships has enabled us to ensure we are prioritising the needs of our local communities and supporting with the recovery.

  Tackling economic inequality

  Apprenticeships are a fantastic way to build a CV that showcases that an individual has that all important experience in the modern working world. Meanwhile, for the employer the rewards of running an apprenticeship programme are many. It provides access to a rich and diverse talent pool of motivated people that want to learn and progress. This has never been more important, especially in sectors where skills shortages are impeding productivity.; At Konica Minolta our nationwide apprenticeship programme has been developed to attract people from different walks and stages of life, to provide them with opportunities to flourish and provide a clear career path that retains them within the business, as part of an ongoing programme of progression. ; The programme includes Early Careers Business Professional apprenticeships designed for school and college leavers to kickstart their careers, develop skills and make an impact. It is complemented by an initiative for existing employees to develop their skills further in a specific area, or to transition into another part of the business, as well as a scheme for fulfilling junior level vacancies. ; As a Top Employer, we want to ensure we go above and beyond the governments National Minimum Wage, with focus on ensuring our employees receive at least the Real Living Wage and enabling access to all for purchasing our top wellbeing benefits.

  Equal opportunity

  At Konica Minolta, we have a commitment to promote a culture of diversity, equity, and inclusion and have clear targets to achieve this by 2030. Equality and true inclusivity will help drive diverse perspectives, skills and ideas, leading ultimately to a more sustainable business and contributing to a more equal society.; Our aspiration is to be an Employer of Choice where individuality is understood, valued, and celebrated. We meet the varied needs of our employees, taking an intersectional approach and embrace diverse thoughts and opinions. We aspire to be a Partner of Choice, an ethical business that does the right thing. We work with our customers, suppliers, and partners to set clear expectations, share best practice and to look at ways to support each other to drive progress forward.; Our policies, programmes and initiatives support the delivery of our 2030 targets. We seek to continuously push ourselves further, with accreditations and commitments such as the Race at Work Charter and being a Disability Confident Committed organisation.

  Wellbeing

  As a Top Employer in the UK, supporting people’s wellbeing has never been so important. Since the pandemic, our people’s needs have changed. People are far more conscious of their wellbeing now, than ever before. The lockdowns gave people little choice by way of going out and socialising, but it did give time to reflect and focus on what is important – our overall health.; Through our Breathe Employee Resource Group (ERG) we enable our people to own their own holistic wellbeing, and to provide them with the tools and resources to do just that. Under 3 strategic pillars – Mental, Physical and Social Wellbeing, the ERG run awareness campaigns and engagement initiatives on specific wellbeing topics such as nutrition, healthy eating, mental health and financial support. They have an active community which provides a platform for anyone in the organisation to get involved, connect with initiatives and access resources. ; All people leaders in our organisation have participated in mental health awareness training. This course gives our leaders the tools to be able to support our people at a foundation level and helps them spot the signs of struggle earlier. It also educates them on how to signpost to further support, whether that be through our employee assistance programme, or external professionals. Our policies, programmes and initiatives support our employees and their wellbeing including our choice-based working policy which enables a better life balance for our employees.; We work with our customers, suppliers, and partners to set clear expectations, share best practice and to look at ways to support each other to drive progress forward.

Pricing

• Price: £3.95 to £11.15 a device a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trials can be available upon request however will require further due diligence so we can assess the scale of the trial required.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsandtenders@konicaminolta.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.