Collaboration Tools Ltd

Digital Hub

For communities to self-organise and become antifragile.

Members can plan how to use community resources and create a support network to help implement the plan.

Service providers can publish current data, reducing the administration burden for central teams.

Stakeholders can track service impact and analyse gaps / overlaps in provision.

Features

• Resources Pooling
• On-Demand Self-Service
• Easy Maintenance
• Large Network Access
• 24x7 Availability
• Social Media Integration
• Map Integration
• Granular Security
• Per User Charging
• Usage Reporting

Benefits

• Use community resources effectively
• Prevent data loss
• Connect service providers with service users
• Allow community members to share updates via social media
• Gamify contribution to the community
• Make services sticky by tracking effectiveness and allowing feedback
• De-centralise administration to reduce central burden
• Enable antifragility through effective use of community capitals and assets
• Analyse gaps and overlaps in service provision
• Provide the evidence necessary to support decision-making

£10.00 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at khb@collaboration-tools.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

503148032057462

Contact

Keith Harrison-Broninski
07917284434
khb@collaboration-tools.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Service was developed using the low-code platform Caspio (www.caspio.com).
• System requirements: Can be used from any device

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Service to any required level can be provided
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: The highly configurable nature of our platform means we design support levels individually for each customer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training can be provided to meet customer requirements.
• Service documentation: No
• End-of-contract data extraction: All data can be provided in XML format.
• End-of-contract process: Data extraction incurs an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Layout is "responsive" - i.e., it changes based on the size of the user's device.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Privileged users have access to digital hub administration functions.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: API for each installation is configured according to customer requirements.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Service levels; API

Scaling

• Independence of resources: Our service is underpinned by a major global hosting provider, Caspio, which in turn uses elastic scalable hosting from Amazon.

Analytics

• Service usage metrics: Yes
• Metrics types: The platform provides reporting on user activity in granular detail.; Other reporting on platform usage can be provided on special request.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Spreadsheet format (XML format extracts can also be provided by us on special request).
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime.; Service costs refunded for any time spent in breach.
• Approach to resilience: If a disaster strikes, your entire account is available to be recovered from a different site within the same region.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Administrative users have special permissions, granted for each digital hub individually.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Delegated to Caspio and Amazon.
• Information security policies and processes: Delegated to Caspio and Amazon.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Service changes are introduced only after extensive user acceptance testing and security evaluation of a beta version.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Delegated to Caspio and Amazon.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Delegated to Caspio and Amazon.
• Incident management type: Supplier-defined controls
• Incident management approach: Delegated to Caspio and Amazon.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Digital Hubs enable collective community action in response to local climate challenges.

  Covid-19 recovery

  Digital Hubs enable collective community action in response to local public health challenges.

  Tackling economic inequality

  Digital Hubs enable collective community action in response to local economic inequality challenges.

  Equal opportunity

  Digital Hubs enable collective community action in response to local equal opportunity challenges.

  Wellbeing

  Digital Hubs enable collective community action in response to local wellbeing challenges.

Pricing

• Price: £10.00 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full version without restrictions.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at khb@collaboration-tools.com. Tell them what format you need. It will help if you say what assistive technology you use.