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C3IA SOLUTIONS LIMITED

Mission Service Assurance (MSA) Service

C3IA delivers Mission Service Assurance (MSA) by comprehensively supporting the end-to-end assurance of the planning, implementation, operation, and security of mission networks, systems, and services. Our approach ensures all services are managed in accordance with established organisational governance frameworks, security requirements and SLAs thereby maintaining operational effectiveness & security assurance.

Features

  • Capability management aligned with robust security policy compliance.
  • Implementation and oversight of Capability Governance authorities.
  • Fostering business satisfaction and confidence in IT service delivery.
  • Comprehensive support for Service Desk, Event, Incident, and Problem management.
  • Consistent service delivery to meet agreed Service Level Agreements.
  • P3M practices to optimise time, cost, and performance outcomes.
  • Proactive management of MSA risks for new or modified services.
  • Effective change management enabling improvements with minimal disruption.
  • Collaborative SQEP consultants focused on knowledge transfer.
  • Analysis of organisational change trends to identify improvement opportunities.

Benefits

  • Accelerates digital transformation, streamlining business operations for efficiency.
  • Strengthens security measures, ensuring full compliance with policies.
  • Facilitates clearer decision making for capability investments.
  • Complements IT service management, standardising organisational processes.
  • Maximises outcomes by assuring and harnessing cloud service advantages.
  • Boosts operational efficiency through improved services and capabilities.
  • Creates additional value by implementing service enhancements.
  • Builds user trust with confident and reliable service delivery.
  • Ensures all developments are assured from the outset.
  • Supports continuous improvement through spiral capability development.

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at s.roff@c3ia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

5 0 3 3 5 4 6 4 9 2 1 9 4 8 3

Contact

C3IA SOLUTIONS LIMITED C3IA Solutions Ltd - Sian Roff
Telephone: 01202721123
Email: s.roff@c3ia.co.uk

About your service

Service categories

Cloud Support Services

Cloud Migration Planning

  • Capability analysis

Service scope

Service constraints
There are no service constraints applied to this service.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide tailored, end-to-end support that aligns with each client’s specific requirements, spanning every stage of the cloud service journey. Our skilled service design and management team partners with organisations across all levels of government, offering expert guidance for planning, architecture, implementation, and cloud migration.

Clients have continuous access to our knowledgeable consultants throughout the duration of their project, with the option for ongoing support following completion. Support is available both face-to-face and via telephone during standard business hours (09:00–17:00, Monday to Friday, UK time). All support is billed according to our published rate card, which can be provided upon request. Our flexible support structure allows clients to choose from a range of engagement options, from one-off consultancy to fully managed services.

Each contract benefits from a dedicated technical account manager responsible for overseeing service delivery and promptly addressing any queries, ensuring consistently high standards are upheld throughout the engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £540.80
Associate business architect £673.40
Business architect £806.00
Lead business architect £982.80
Data architect
Role level UK Rate Offshore Rate
Data architect £806.00
Senior data architect £982.80
Chief data architect £982.80
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £673.40
Senior enterprise architect £806.00
Lead enterprise architect £982.80
Principal enterprise architect £982.80
Network architect
Role level UK Rate Offshore Rate
Associate network architect £540.80
Network architect £673.40
Lead network architect £806.00
Security architect
Role level UK Rate Offshore Rate
Security architect £673.40
Lead security architect £982.80
Principal security architect £982.80
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £540.80
Solution architect £673.40
Senior solution architect £806.00
Lead solution architect £982.80
Principal solution architect £982.80
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £673.40
Technical architect £806.00
Senior technical architect £806.00
Lead technical architect £982.80
Principal technical architect £982.80

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,115.40
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,115.40
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,115.40

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £806.00
Principal cyber security audit and assurance £982.80
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £673.40
Lead cyber security governance and risk manager £806.00
Principal cyber security governance and risk manager £982.80
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £673.40
Lead cyber security monitoring £806.00
Principal cyber security monitoring £982.80
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £673.40
Lead cyber security incident response £806.00
Principal cyber security incident response £982.80
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £673.40
Lead cyber security vulnerability management £806.00
Principal cyber security vulnerability management £982.80
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £673.40
Lead cyber security digital forensics £806.00
Principal cyber security digital forensics £982.80
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £673.40
Lead cyber security penetration testing £806.00
Principal cyber security testing £982.80
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £673.40
Lead cyber security secure systems architecture and design £806.00
Principal cyber security secure systems architecture and design £982.80

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £453.70
Analytics engineer £540.80
Senior analytics engineer £673.40
Lead analytics engineer £806.00
Head of analytics engineering £806.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £540.80
Data analyst £673.40
Senior data analyst £806.00
Principal data analyst £982.80
Data engineer
Role level UK Rate Offshore Rate
Data engineer £673.40
Senior data engineer £806.00
Lead data engineer £806.00
Head of data engineering £982.80
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £806.00
Head of data ethics £982.80
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £806.00
Lead data governance manager £982.80
Head of data governance £982.80
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £453.70
Associate data scientist £540.80
Data scientist £673.40
Principal data scientist £806.00
Lead data scientist £982.80
Head of data science £982.80
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £806.00
Lead machine learning engineer £982.80
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £453.70
Performance analyst £673.40
Senior performance analyst £806.00
Lead performance analyst £982.80
Head of performance analysis £982.80

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £453.70
Application operations engineer £540.80
Senior application operations engineer £672.40
Lead application operations engineer £806.00
Principal application operations engineer £982.80
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £540.80
Senior business relationship manager £806.00
Lead business relationship manager £982.80
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £540.80
Change and release analyst £540.80
Change and release manager £673.40
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £540.80
Senior operations analyst £673.40
Operational control manager £806.00
Head of command and control £982.80
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £453.70
End user computing engineer £540.80
Senior end user computing engineer £673.40
Lead end user computing engineer £806.00
Principal end user computing engineer £982.80
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £453.70
IT service manager £673.40
Senior IT service manager £673.40
Head of IT service management £982.80
Incident manager
Role level UK Rate Offshore Rate
Incident manager £540.80
Major incident manager £806.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £540.80
Infrastructure engineer £673.40
Senior infrastructure engineer £806.00
Lead infrastructure engineer £982.80
Principal infrastructure engineer £982.80
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £453.70
Infrastructure operations engineer £540.80
Senior infrastructure operations engineer £673.40
Lead infrastructure operations engineer £806.00
Principal infrastructure operations engineer £982.80
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £540.80
Problem manager £673.40
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £453.70
Senior service desk analyst £540.80
Service desk manager £673.40
Head of service desk £806.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £453.70
Service readiness analyst £540.80
Service transition manager £806.00
Lead service transition manager £982.80

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £453.70
Junior business analyst £540.80
Business analyst £673.40
Senior business analyst £806.00
Lead business analyst £982.80
Head of business analysis £982.80
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £540.80
Delivery manager £673.40
Senior delivery manager £806.00
Head of (Agile) delivery management £982.80
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £673.40
Digital portfolio manager £673.40
Senior digital portfolio manager £806.00
Head of portfolio £982.80
Product manager
Role level UK Rate Offshore Rate
Associate product manager £673.40
Product manager £806.00
Senior product manager £806.00
Lead product manager £982.80
Head of product £982.80
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £982.80
Service owner
Role level UK Rate Offshore Rate
Service owner £982.80

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £540.80
QAT analyst £673.40
Senior QAT analyst £806.00
Lead QAT analyst £982.80
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £540.80
Test engineer £673.40
Senior test engineer £806.00
Lead test engineer £982.80
Test manager
Role level UK Rate Offshore Rate
Test manager £806.00
Head of test £982.80

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £453.70
Junior DevOps engineer £453.70
DevOps engineer £673.40
Senior DevOps engineer £806.00
Senior DevOps engineer - management £806.00
Lead DevOps engineer £982.80
Lead DevOps engineer - management £982.80
Principal DevOps engineer £982.80
Principal DevOps engineer - management £982.80
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £453.70
Junior frontend developer £540.80
Frontend developer £673.40
Senior frontend developer £806.00
Lead frontend developer £982.80
Head of frontend development £982.80
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £453.70
Junior developer £540.80
Developer £673.40
Senior developer £806.00
Senior developer - management £806.00
Lead developer £982.80
Lead developer - management £982.80
Principal developer £982.80
Principal developer - management £982.80

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £453.70
Accessibility specialist £673.40
Senior accessibility specialist £806.00
Head of accessibility £982.80
Content designer
Role level UK Rate Offshore Rate
Associate content designer £453.70
Junior content designer £540.80
Content designer £673.80
Senior content designer £806.00
Lead content designer £982.80
Head of content design £982.80
Content strategist
Role level UK Rate Offshore Rate
Content strategist £806.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £453.70
Junior graphic designer £540.80
Graphic designer £673.40
Senior graphic designer £806.00
Lead graphic designer £982.80
Head of graphic design £982.80
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £453.70
Junior interaction designer £540.80
Interaction designer £673.40
Senior interaction designer £806.00
Lead interaction designer £982.80
Head of interaction design £982.80
Service designer
Role level UK Rate Offshore Rate
Associate service designer £453.70
Junior service designer £540.80
Service designer £673.40
Senior service designer £806.00
Lead service designer £982.80
Head of service design £982.80
Technical writer
Role level UK Rate Offshore Rate
Technical writer £806.00
Lead technical writer £982.80
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £453.70
Junior user researcher £540.80
User researcher £673.40
Senior user researcher £806.00
Lead user researcher £982.80
Head of user research £982.80

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
United Registrar of Systems
ISO/IEC 27001 accreditation date
Friday 18 July 2025
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
United Registrar of Systems
ISO 9001 accreditation date
Friday 18 July 2025
What the ISO 9001 doesn’t cover
N/A
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
B7dd111b-1738-405b-887b-8e8c779d12f3
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
012e6d34-7f38-4088-a349-1ebf88f0ea21
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at s.roff@c3ia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.