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Concept Information Technology Limited

Concept Information Technology Professional Services: Technical Support

The supply of interim ICT Professionals from 1st to 4th line technical support. Specialist Consultants hold certifications such as; MCSE, MCITP, VCP, Citrix, CCNA / CCNP & CCIE. Consultants are skilled across a wide range of ICT Infrastructure including; Datacentre, Hosting Services, Cloud, Storage and Network security.

Features

  • Commodity based ICT Infrastructure professionals
  • Infrastructure Implementation and Design
  • Datacentre / Hosting Support and Design
  • Network Design and Implementation
  • Preventative Support and Remote Monitoring expertise
  • Service Desk, Desktop, Server and Network Support Engineers

Benefits

  • Cloud based commodity Infrastructure solutions
  • Providing technical expertise typically within 24 hours
  • Pay as you go - no upfront costs or retainers!
  • Concept can supply project teams of Consultants
  • SC Cleared / Scottish Disclosure Cleared
  • Bulk buy for extra discount - MEAT

Pricing

£600 to £1,350 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.copeland@concept-it.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 0 3 3 8 2 1 9 4 1 5 0 2 8 6

Contact

Concept Information Technology Limited Nicola Copeland
Telephone: 01384 246 250
Email: nicola.copeland@concept-it.com

Planning

Planning service
Yes
How the planning service works
Our Cloud technology solutions team work closely with our customers to thoroughly understand what their business needs and then offer them the most relevant Cloud technical solutions. Through working closely with our clients we help them plan for the journey they need to go on and provide technical expertise throughout. Offering them expertise across PAAS and SAAS (AWS, Google and Microsoft).
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our services do help our business partners migrate from an on-premise / legacy / datacentre solution to a fully hosted Cloud solution. We provide a technical account manager who will determine with the customer if they would benefit from a fully Cloud migration or more of a hybrid offering.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Buyer hosting or software
How the support service works
We provide helpdesk support as part of our service to customers and this will involve supporting the organisation through the transformation and supporting ends users thereafter. This is focused around contractual SLA's and KPI's and secondly ensuring they are getting the most benefit from the migration following the move to Cloud.

Service scope

Service constraints
We can provide relevant experienced to work with the customer in an engaged way or remotely. We would prefer for them to be placed onsite to offer a more proactive and committed service though.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We can provide both onsite and remote support. We can also provide an account manager for each of our clients, depending on size and need of the opportunity. The account manager will either be onsite regularly, and will be available via phone or email (at the agreed times stipulated).

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Concept has been publishing its carbon reduction report since 2022 and regular updates and iterations have driven a culture of awareness and improvement across the company. This version has been produced to include commuting to the office, which was initially not included in the 2023 version but has since been back dated to include an estimate for this period based on headcount in 2022.
Our Environmental and Social Governance (ESG) are real, tangible and justifiable.
Our aims will be achieved by a simple philosophy - We will reduce our carbon emission where possible to get to a net zero target by 2030
Alongside this, runs our wider, ongoing commitment to social value which is measured under the UN Sustainable Development Goals framework. An ‘ESG Squad’ has been formed, comprising representatives from the wider private equity group, and which reports annually using the Cority Software platform ‘’Reporting21’. The squad meets quarterly to share best practice and to drive new ESG initiatives proportionately across the group.

Pricing

Price
£600 to £1,350 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.copeland@concept-it.com. Tell them what format you need. It will help if you say what assistive technology you use.