Creative Networks
Desktop-as-a-service (Daas) Solution
Desktop-as-a-Service (DaaS) delivers virtual desktops over the internet, offering device-independent access, scalability, centralised management, security features, and cost efficiency. It enables businesses to provide remote work flexibility and access to applications and data without investing in hardware infrastructure.
Features
- Cloud-based virtual desktops for remote access.
- Access from any device: PC, tablet, phone.
- Scalable desktop instances for changing needs.
- Centralised admin for easy management.
- Security: encryption, authentication.
- Cost-effective subscription model.
- Customisable desktop environments.
- Integration with existing IT systems.
- Performance optimisation for smooth usage.
- 24/7 technical support for uninterrupted operations.
Benefits
- Remote work enabled via cloud-based desktops.
- Flexibility: access from any device.
- Scalability: adjust resources easily.
- Centralised admin streamlines management.
- Enhanced security with encryption, authentication.
- Customised desktops tailored to user needs.
- Seamless integration with existing IT systems.
- Improved performance for efficient workflows.
- 24/7 support ensures uninterrupted productivity.
- Cost-effective subscription model reduces hardware expenses.
Pricing
£55.00 a user a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aj@creative-n.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 0 3 7 0 4 7 8 2 0 1 2 0 0 6
Contact
Creative Networks
Azeem Javed
Telephone: 03303337337
Email: aj@creative-n.com
Planning
- Planning service
- Yes
- How the planning service works
- Creative Networks provide planning services for cloud hosting and software implementation. This includes thorough business analysis, solution design tailored to your needs, and robust security architecture to safeguard your data and operations.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We deliver comprehensive training, tailored to the needs of users. We provide clear guidance on set up and configuration as well as best practice. Through practical demonstrations and hands-on exercises, users gain confidence in using the software effectively. We also offer instruction on troubleshooting common issues and addressing security concerns. Our goal is to empower users with the knowledge and skills they need to maximise the benefits of software and ensure a smooth and secure authentication experience.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- As an IT Managed Service Provider (MSP), we assist buyers in migrating to the cloud or between cloud services. Our process begins with evaluating the current IT infrastructure, including authentication systems and security measures. We then develop a comprehensive migration plan tailored to the buyer's needs, considering factors like data sensitivity and compliance. Next, we seamlessly deploy in the cloud, ensuring integration and minimal disruption. Data migration is handled with care to maintain integrity and security. Thorough testing verifies functionality, followed by user training sessions. During the transition, we offer ongoing support for a smooth experience. Continual monitoring and optimisation enhance performance and security. Overall, our expertise ensures a successful transition to the cloud.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We assist buyers in conducting quality assurance and performance testing to ensure optimal functionality and reliability. Our approach begins with thorough planning, identifying key performance metrics and testing criteria. We then execute rigorous testing procedures, simulating real-world scenarios to assess performance under various conditions. This includes testing authentication speeds, system response times, and scalability. Through meticulous analysis of test results, we identify any potential issues or areas for improvement, providing actionable insights to enhance performance and reliability. Our goal is to ensure we meet the highest standards of quality and performance, providing buyers with a robust and dependable authentication solution.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide comprehensive support for cloud hosting and software services. Our support encompasses all aspects of deploying, managing, and optimising software within cloud environments. Firstly, we assist in the initial setup and configuration of your software, ensuring seamless integration with existing systems and applications. Throughout the deployment process, our team offers guidance and expertise to address any challenges and ensure a smooth transition to the cloud. Once your software is operational, we provide ongoing support and maintenance to optimise its performance and reliability. This includes monitoring system health, troubleshooting issues, and implementing necessary updates and patches. Additionally, we offer proactive guidance on best practices for using your software effectively, as well as training for administrators and end-users to maximise its benefits. In the event of any issues or concerns, our support team is readily available to provide assistance and resolve issues promptly. We understand the critical role that your software plays in securing access to cloud resources, and we are committed to delivering the highest level of support to ensure the success of our clients' cloud hosting and software services.
Service scope
- Service constraints
- Desktop-as-a-Service (DaaS) may face constraints such as reliance on stable internet, occasional performance variability, data privacy concerns, vendor lock-in risks, limited customisation options, shared resource allocation, and support arrangements. Buyers should assess internet dependency, understand performance factors, ensure data privacy compliance, evaluate vendor lock-in risks, consider customisation limitations, confirm resource adequacy, and inquire about support and maintenance procedures. By recognising these constraints, buyers can mitigate risks and make informed decisions when implementing a DaaS solution.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 08:30 - 18:00 Weekdays, excluding Bank Holidays. Out of hours support available where necessary. 30 minutes to 8 hour response dependent on priority call, P1 - 30 mins, P2 - 1 hour, P3 - 4 hours, and P4 - 8 hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- No web chat testing has been done with assistive technology users by Creative Networks.
- Support levels
- End-user support and training can be provided at an ad hoc cost. We provide a UK based Service Desk for support. Out of hours support is available. Additional support can be provided from our satellite office in Nottingham. Our helpdesk is made up of 1st line, 2nd and 3rd Line technical expertise. A Technical Account Manager will be assigned as standard as a part of our standard and premium IT Support, see our pricing schedule and SFIA Rate Card for details.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS
- ISO/IEC 27001 accreditation date
- 24/10/2022
- What the ISO/IEC 27001 doesn’t cover
- Areas not covered by ISO/IEC 27001 certification include specific business processes unrelated to information security, certain third-party services or suppliers, or compliance with other industry-specific regulations.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
DaaS reduces the need for individual hardware, resulting in lower energy consumption and carbon emissions associated with manufacturing, transportation, and disposal of devices.
By centralising computing resources in data centres, DaaS providers can optimise energy efficiency and utilise renewable energy sources, further diminishing environmental impact.Covid-19 recovery
DaaS facilitates remote work, supporting business continuity during lockdowns and social distancing measures.
It enables swift deployment of virtual desktops to employees, ensuring productivity while minimising disruptions to operations.
DaaS helps businesses adapt to changing circumstances, fostering resilience and recovery in the face of economic challenges.Tackling economic inequality
DaaS lowers barriers to access to technology by providing affordable, pay-as-you-go subscription models, reducing upfront costs for businesses and individuals.
It enables remote work opportunities, allowing individuals from diverse backgrounds and locations to participate in the workforce without geographical constraints.Equal opportunity
DaaS ensures equal access to technology and software tools regardless of location, socioeconomic status, or physical ability.
By providing a consistent user experience across devices, DaaS promotes inclusivity and accessibility for individuals with disabilities or limited access to traditional computing resources.Wellbeing
DaaS supports work-life balance by enabling remote work, reducing commuting stress, and allowing employees to work from environments that suit their preferences and needs.
It enhances cybersecurity measures, protecting sensitive data and safeguarding users' privacy, thus contributing to a safer online environment and promoting peace of mind.
Pricing
- Price
- £55.00 a user a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aj@creative-n.com.
Tell them what format you need. It will help if you say what assistive technology you use.