FifthQuadrant Data

Digital Back Office Transformation

FifthQuadrant provides design, implementation, and run services for clients using the Infor platform. We also offer resell of licences when we implement, to simplify contracting. Our services include planning, analysis, design, technology architecture, business architecture, configuration, integration, change, training, governance, release management and post-go live optimisation services.

Features

• Licence reseller and solution implementation partner for Infor
• Digital transformation across Finance, Procurement and HR supporting cost optimisation
• Data migration from scoping, strategy, planning to implementation
• Programme governance – resourcing, project management, governance structures
• Change management and training: impact assessment & new process adoption
• Future vision alignment: chatbots, artificial intelligence, low-code, no-code, process automation
• Post-implementation support design, vendor selection and transition management
• Partnerships with Infor, AWS, IRIS, Quickbase, Finlyc
• Comprehensive managed testing services including automation, from strategy to execution
• Transition from legacy to cloud, with legacy IT integration

Benefits

• Transformed back office providing cost reduction and process improvements
• Pre-built solution accelerators, allow for fast implementation
• Clear accountability for delivery and management of multiple suppliers
• Complete end-to-end implementation service including strategy, delivery and support
• Experience leveraged from global clients and complex engagements
• Dashboards and reporting to support data-led analytics and decision making
• Rapid decision making in a managed and controlled delivery
• Independent client-side ERP consultancy, management expertise.
• ERP requirements clarity, preventing delays, minimising costs, maximising benefits
• Process efficiencies; removing transactional activities and enabling automation

£400 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@fifthquadrantdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

503742223561100

Contact

Jay Parekh
07740 923087
info@fifthquadrantdata.com

Planning

• Planning service: Yes
• How the planning service works: Our planning services help buyers effectively plan for cloud ERP Finance, HR, Worforce Management and Procurement (SaaS) implementations.Establishing a clear vision is critical for a successful implementation, not only in terms of technical adoption and alignment with your cloud strategy but also organisational and process adoption. The vision helps to articulate the value that you are looking to add to your business aims and organisational structure.; The planning phase provides a detailed definition of project delivery including scope, structure, roles, work streams, risk management and delivery approach. This will include an appropriate testing approach and the management of vendors or specialists as required.; Key outputs from the planning service include: a vision statement and principles, project initiation documents, implementation project plan, resource plan, benefits realisation plan and a change management plan.; Our approach is to bring together our extensive experience of developing, implementing and operating or managing IT services across different functions and suppliers along with our project and programme management methodology and toolset. This includes programme mobilisation; programme scoping and planning; establishing and implementing programme governance arrangements; facilitating stakeholder involvement and decision making; defining and implementing the Programme Management Office (PMO); programme assurance activities and programme closure activities.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: "We develop a skills and knowledge transfer plan at the start of each assignment which sets out our approach to upskilling both the immediate team we are embedded with and the wider organisation. If training needs are identified via training needs analysis, FifthQuadrant has in an house team of training experts who are experienced in building and delivering courses in a wide variety of formats, all designed to meet customer needs and budgets.; Training can be delivered on FifthQuadrant premises, customer premises or online, supported by standard & bespoke documentation as required. Training can be delivered to management, stakeholders, end-users, project/delivery teams and trainers (‘train the trainer’ for self-sufficiency).; We are vendor agnostic with excellent relationships, with Crown Hosting, UK cloud, Microsoft Azure, Amazon Web Services (AWS) and Google. Including on some certified reseller and partner status; Please contact us directly, without obligation, for further information or simply to discuss your requirements."
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: FifthQuadrant provide advice, strategy and planning services to support cloud migration, to enable successful business transformation. The size, scale and complexity of the change should be scoped and risks and activities required to support the change initiative need to be identified and understood. The detailed design of the best-fit transition approach and integrated transition strategy is completed which describes the required transition management activities. We have extensive capability and experience in cloud migration, our expertise in migration tools and processes eases transition from legacy to cloud-based applications, ensuring minimal downtime and improved efficiency.; Sequencing complex transitions including moving applications whilst still maintaining integrity and integration with legacy systems (dual running).; • Critically assess the migration pathway and develop detailed plans; • Plan and deploy, connecting to legacy systems using APIs; • Re-design legacy systems using cloud-based Microservice applications and APIs; • API management, from design to implementation; • API registry and API gateways development and build; • Manage applications in containers; • Providing necessary infrastructure and platforms for successful migration
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: FifthQuadrant can provide support services for all cloud-based software solutions delivered to the buyer as part of this service - which are tailored during the planning stage. FifthQuadrant's Application Managed Services (AMS) support capabilities are based upon industry best practices cloud support models, including CMMI and ITIL-based service processes. We review the buyers existing support capabilities, and provide an assesment on the additional support required to supplement any support provided by the SaaS vendor. FifthQuadrant's support TOMs are designed to integrate with the buyers' IT Service Management Toolset. We can run and support buyers in running tenders for third-party AMS support or we can be contracted directly to provision such support.; ; The stated ITIL objective is to restore normal operations as quickly as possible with the least possible impact on either the business or the user, at a cost-effective price. The exact scope of support services is agreed on a case-by-case basis to match buyer needs, and can include:; * Second or third-line support for users; * Continuous delivery of bug fixes and enhancements; * Monitoring of user feedback, and maintenance of a backlog of enhancement/improvement needs; * Continuous improvement services to address further needs; * Upgrade Management

Service scope

• Service constraints: We generally do not provide first-line support but work with buyers to leverage their existing first-line support capabilities.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: We work with clients to design and deliver the user support that best fits their requirements.; ; We can assist clients to define their support needs and undertake a vendor selection to provide Application Managed Services or alternatively, we work with our partners to deliver the required support.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Infor, AWS, IRIS, Quickbase, Finlyc

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have sought to make broad changes to the way we operate to reduce our climate impact:; · moving to a 100% remote working model to reduce travel; · moving to a paperless office model; · including sustainability as a key component of our purchasing and supplier decisions

  Covid-19 recovery

  During, and following the pandemic we have:; ; · sought to provide opportunities for individuals and communities impacted by the pandemic, such as hiring staff who had been made redundant due to Covid-19 and ; · provided extended payment terms to customers facing difficulties in settling invoices and working with customers to ensure that their cash-flow can be managed; · provided additional support to our employees and our customers in terms of physical and mental health. For example, before being legislated, we immediately invoked a work from home model. We also provided additional paid time off and added flexibility to job roles in terms of location, hours and unexpected absences.; · provided opportunities for staff to keep in touch over voice and video calls, to reduce isolation

  Tackling economic inequality

  We have sought to tackle economic inequality through a number of means:; · we have employed apprentices through the National Apprenticeship scheme and through Kickstart; · we have taken on employees on a contract basis from sectors impacted recently by unemployment such as construction; · we have sought to pay our suppliers ahead of the agreed payment terms to support their cash-flow positions

  Equal opportunity

  We are committed to providing equal opportunities for employees, customers and suppliers:; · we worked remotely with a customer whose employee was hearing impaired. We adopted changes in our video conferencing approach that ensured that captioning was available and accurate; · we currently employ a diverse workforce of mixed abilities and embrace the strength and breadth that this brings to our business

  Wellbeing

  Wellbeing is of paramount importance to us, for our employees, customers and suppliers:; · particularly during the pandemic and then afterwards, we have been focused on providing employees, customers and suppliers with the opportunities to support their mental and physical health by for example, adjusting timelines to accommodate increases in personal commitments.; · we are signed up to the Mental Health at Work Commitment and are employing the recommendations provided

Pricing

• Price: £400 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@fifthquadrantdata.com. Tell them what format you need. It will help if you say what assistive technology you use.