CYBIT LIMITED
Managed Microsoft 365
Cybit's Managed Microsoft 365 is the perfect business tool to help create a standardised approach to user services. O365 will ensure that all users have the right tools to support their working and the solution is optimised to user requirements.
Features
- Defined managed user support
- Defined and commercially backed support SLA
- Microsoft 365 licensing and support
Benefits
- Standardise user services
- Improve collaboration between teams
- Scalable user and support model
- Secure user environments aligned to business compliance needs
- Microsoft guarantee 99.9% uptime for Microsoft 365 services
Pricing
£2.04 a user a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at chris.shields@cybit.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 0 3 8 7 2 0 2 4 6 1 2 7 0 3
Contact
CYBIT LIMITED
Chris Shields
Telephone: 01912380111
Email: chris.shields@cybit.com
Planning
- Planning service
- Yes
- How the planning service works
- Cybit work closely with customers to fully understand their business needs and design solution accordingly. Cybit can support customers no matter where they are on their technology roadmap and our approach is design to both align to business needs whilst also maximising value.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- All Microsoft 365 services
Training
- Training service provided
- Yes
- How the training service works
- Cybit can provide training in line with service requirements. Training is provided virtually or in person. A train the trainer approach is typically proposed as this allows customers to ensure training can be provided from the customers internal resource on an ongoing basis. This approach also supports customers promoting services internally supporting change management.
- Training is tied to specific services
- Yes
- Services the training service works with
- All Microsoft 365 services
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Following initial discussions with a client, and prior to signing of a migration approach, Cybit will hold a number of discovery workshops to ensure the solution design and migration plan satisfies the specific business need.
Migration plans and ongoing support services are designed specifically to customer requirements and can include some or all M365 services.
Ongoing monitoring and engagement with the client ensures services remain current and aligned to customer service needs. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
- All Microsoft 365 services
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
The quality assurance and performance testing will be agreed with the client during the service onboading/ project kick-off phase.
Critical to the delivery of our managed service / consultancy services is clearly defined performance and acceptance criteria which is reviewed at an agreed frequency, end of project / monthly or quarterly.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- We utilise an effective design, implement, support approach – but what makes us truly different is the network operations centre (NOC) we provide, and our specialist people; our experienced project management team, our qualified consultants, and our certified engineers. We work with you to decide upon the best tools and services for your organisation that can optimise the efficiency of systems, and support you for as long as required to ensure you get the best out of your systems.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- SLA's are agreed in line with customer specific services.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Support levels are service specific and are agreed in line with the service being provided. Support costs are dictated by the service and align to the customers' specific requirements. Support is provided from 8am - 6pm Monday to Friday through to 24/7 365 critical support.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft 365
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS International Ltd
- ISO/IEC 27001 accreditation date
- 10/05/2021
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
Fighting climate change
Cybit are committed to minimising the impact our services have on the environment wherever possible. This is an ongoing commitment that is reviewed regularly as part of our operational management process.Equal opportunity
Cybit is committed to providing equal opportunities in employment to ensure that individuals are treated solely on the basis of their relevant aptitudes, skills and abilities. Cybit is also committed to creating a work environment free of harassment and bullying, where everyone is treated with dignity and respect.
Our board of directors (the board) has overall responsibility for the effective operation of this policy and for ensuring compliance with discrimination law. Day-to-day operational responsibility for this policy, including regular review of this policy has been delegated to the HR Manager.
Pricing
- Price
- £2.04 a user a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at chris.shields@cybit.com.
Tell them what format you need. It will help if you say what assistive technology you use.