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KYANMEDIA LIMITED

Cloud and Digital Consultancy

Consulting services to assess infrastructure, develop cloud adoption strategies, and deploy cloud-based applications including AI solutions. Includes architecture design, AI platform integration, cost management planning, security assessments, and migration roadmapping. Delivers actionable recommendations, governance frameworks, and best practice guidance to maximise cloud and AI investment value for enterprise clients.

Features

  • Discovery and Alpha phase support for Service Standard assessments
  • Cloud architecture design using TOGAF framework and best practices
  • AI strategy development and responsible AI governance framework implementation
  • Cloud migration planning with as-is to to-be capability analysis
  • Multi-cloud and hybrid cloud architecture options analysis and design
  • FinOps and GreenOps consulting for cost and sustainability optimisation
  • Security design applying NCSC principles and government security classifications
  • MLOps and AI platform integration with cloud infrastructure services
  • Service Standard compliance guidance through Discovery, Beta, and Live phases
  • AI and Cloud vendor selection and procurement framework compliance advice

Benefits

  • Accelerates cloud adoption through structured migration roadmaps and phased delivery
  • Reduces infrastructure costs via FinOps optimisation and right-sizing recommendations
  • Minimises security risks by applying NCSC principles and government standards
  • Improves Service Standard assessment compliance with expert guidance
  • Decreases carbon footprint through GreenOps practices and sustainable architecture
  • Enhances decision making with independent, vendor agnostic cloud platform advice
  • Speeds AI deployment through proven MLOps frameworks and governance
  • Improves user outcomes by embedding accessibility and open standards compliance
  • Increases operational efficiency through multi-cloud strategy and automation planning
  • Reduces technical debt by designing scalable, future-proof cloud architectures

Pricing

Service documents

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Framework

G-Cloud 15

Service ID

5 0 3 9 0 5 0 7 9 8 1 0 9 3 6

Contact

KYANMEDIA LIMITED Piers Palmer
Telephone: 020 3633 8979
Email: hello@kyan.com

About the service

Service categories
  • Cloud Support Services
    • Managed Cloud
      • Managed Private Cloud
        • Managed Private IaaS
        • Managed Private SaaS/PaaS
        • Application management
      • Managed Public cloud
        • Managed Public IaaS
        • Managed Public SaaS/PaaS
        • Application management
      • Managed Hybrid Cloud
        • Managed Hybrid IaaS
        • Managed Hybrid SaaS/PaaS
        • Application management

Service scope

Service constraints
1. Standard working hours only - Support available Monday to Friday, 9am-5pm GMT, excluding bank holidays
2. English language delivery - All documentation, workshops, and consultancy conducted in English only
3. Team location - The team are predominantly based in London and Guildford but willing to travel domestically
4. No security clearance - Our team do not currently have security clearance

User support

Email or online ticketing support
Yes
Support response times
Support response times are defined within individual Service Level Agreements (SLAs) based on engagement type, priority level, and agreed terms.

Standard working hours (Monday-Friday, 9am-5pm GMT) response times typically range from 4 hours for critical issues to 2 working days for low-priority queries. Weekend and bank holiday responses default to next working day unless otherwise agreed.

Project based consultancy queries align to agreed governance schedules, whilst ad-hoc advisory services operate on best-endeavours within 2 working days.

All SLAs, escalation procedures, and support hours are negotiated and documented in the call-off contract Order Form prior to service commencement.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
As a consultancy provider rather than platform operator, our support model is flexible and tailored to each engagement, negotiated within individual call-off contracts.

We provide consultancy-led support aligned to project needs rather than rigid tiered levels. Each engagement defines appropriate mechanisms through the Statement of Work, including:

Dedicated consultant availability during active engagements, with SLAs typically ranging from 4 hours to 2 working days based on priority

Access to specialist cloud and AI consultants for guidance relevant to project scope

Optional post-project advisory for implementation queries

We assign a lead consultant as primary contact for each engagement. Larger or complex projects receive a dedicated Technical Account Manager for delivery oversight and escalation management.

We provide technical support directly relevant to the consultancy engagement, including architecture guidance, security design advice, and implementation planning. This excludes operational platform support or incident management.

Support costs are incorporated into consultancy day rates (aligned to Government Digital and Data Profession Capability Framework rates). Premium options (out-of-hours availability, extended Technical Account Manager support) are priced separately based on requirements.

All support arrangements and costs are documented in the Order Form prior to commencement.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Government Digital and Data Roles

Architecture roles

Technical architect
Role level UK Rate Offshore Rate
Technical architect £1,200.00

Data roles

Data engineer
Role level UK Rate Offshore Rate
Data engineer £650.00
Senior data engineer £750.00
Lead data engineer £950.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £950.00
Data scientist
Role level UK Rate Offshore Rate
Data scientist £650.00
Principal data scientist £750.00
Lead data scientist £850.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £750.00
Lead machine learning engineer £950.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £700.00
Senior business analyst £850.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £550.00
Senior delivery manager £600.00
Head of (Agile) delivery management £700.00
Product manager
Role level UK Rate Offshore Rate
Product manager £550.00
Senior product manager £600.00
Lead product manager £675.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £500.00
QAT analyst £525.00
Senior QAT analyst £575.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Senior DevOps engineer £725.00
Lead DevOps engineer £750.00
Frontend developer
Role level UK Rate Offshore Rate
Frontend developer £650.00
Senior frontend developer £700.00
Lead frontend developer £725.00
Software developer
Role level UK Rate Offshore Rate
Developer £675.00
Senior developer £725.00
Lead developer £750.00
Principal developer £825.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Accessibility specialist £675.00
Senior accessibility specialist £725.00
Content designer
Role level UK Rate Offshore Rate
Junior content designer £625.00
Content designer £650.00
Senior content designer £675.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £675.00
Graphic designer
Role level UK Rate Offshore Rate
Junior graphic designer £550.00
Graphic designer £600.00
Senior graphic designer £650.00
Lead graphic designer £700.00
Interaction designer
Role level UK Rate Offshore Rate
Interaction designer £625.00
Senior interaction designer £675.00
Service designer
Role level UK Rate Offshore Rate
Junior service designer £625.00
Service designer £675.00
Senior service designer £725.00
User researcher
Role level UK Rate Offshore Rate
Junior user researcher £575.00
User researcher £625.00
Senior user researcher £675.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
Provided
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
2a9e8a9f-aa98-4854-b9ba-2808f3b89b70
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@kyan.com. Tell them what format you need. It will help if you say what assistive technology you use.