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Deloitte LLP

Cloud Solutions for the Future of the Border

Deloitte advises, designs and delivers cloud solutions for the future of the UK Border in line with the 2025 Border Strategy and beyond. We develop solutions for the facilitation of trade and movement of people across international borders. Our services operate across strategy and planning, through to deployment and operation.

Features

  • Development of digital services to support citizen applications and interactions
  • Technical and business architecture to support future border solutions
  • Development of digital services to support trader interactions and transactions
  • Digital twin modelling and border flow scenario planning
  • Simulation modelling,workforce analysis/modelling,port modelling,strategic/tactical modelling
  • Border concept of operations,operating models and C3 operations
  • AI automation in Visa processing, data analysis, risking platforms
  • Digital visa platforms & services, Border Control Systems
  • Travel automation / contactless travel
  • Migration & Borders data strategy & implementation

Benefits

  • Rapid deployment of MVP solutions using proven agile methods
  • Clear plans and establishment of programmes aligned to future strategy
  • Integrated business (security, immigration, customs, tax, trade) and technical expertise
  • Ability to facilitate cross-government solutions and services
  • Driving innovation and collaboration between Government and private sector
  • Global experience and expertise brought to UK Government
  • Delivery of operational processes, services and business units
  • Data, AI, Modelling and Machine Learning underpinning scenario planning
  • Supports Border objectives of security, flow, revenue and growth
  • Supports businesses trading internationally and customs compliance

Pricing

£450 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 0 4 5 6 0 4 9 2 5 0 2 6 2 1

Contact

Deloitte LLP Donna Farrell
Telephone: 0207 303 0913
Email: publicsectorbidteam@deloitte.co.uk

Planning

Planning service
Yes
How the planning service works
We understand what it takes to make complex transformations of public sector services. We help plan and deliver projects with citizen and staff needs at the core, with clear routes to business benefits, and with known strategies for scaling up and maintaining an enterprise level solution. We plan with some or all of the following activities: *Validating policy, operational and financial goals, and refining the business case *Completing a Discovery to identify user needs, dependencies and solution options *Completing an Alpha product to prove the concept for the solution, flush out more detailed requirements and identify operating model implications *Planning and delivering an MVP as a Beta product, aiming for known outcomes *Planning and delivering a Live product that is continuously improved over time. Our planning takes account of: *Citizen centric design, enhancing the citizen experience *Security architecture and cyber threats *Technical and technology analysis, design, build and test * Resource requirements and availability *Dependencies on third parties and legacy systems *Integration to related systems *Organisational constraints and opportunities *Regulatory needs *User research and user testing strategies *Service assessment and governance needs
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide three types of training to buyers:

*1. Training to project team members including peer-to-peer support, paired programming, agile coaching, on-the-job coaching and training about delivery methods, and delivery in mixed teams
*2. Training to other business stakeholders such as Product Owners, Project Directors, faculty / admin users and PMOs about effective delivery behaviours and success factors
*3. Training to end users, such as developing online training, delivering face-to-face training, creating guidance documents (in all cases, working with buyer team members as appropriate)
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our service helps government buy solutions in the cloud, and move from existing services (either cloud or non-cloud) onto cloud solutions. We support buyers with: * ensuring the overall solution design remains student centric * Selecting appropriate cloud products and modules to meet their business needs * Business migration planning (e.g. support models, user needs) * Data migration and integration planning (e.g. master data strategy, migration planning and execution) * Technical planning (e.g. solution architecture design and validation) * Security planning (e.g. data residency, information governance, security architecture, cyber threat vector analysis)
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our service helps government deliver high quality solutions. This includes:

* Quality assurance of plans, designs, architectures and solutions
* Providing delivery management expertise to mitigate implementation risk
* Providing technical and business expertise for high quality “right first time” services
* Defining agile delivery strategies that bake quality in
* Designing and delivering performance testing for services during design, build and release (at Alpha, Beta and Live phases)

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Other
Other security testing certifications
  • TIBER-EU
  • ICAST
  • CREST Certified Simulated Attack Manager (CCSAM)
  • CREST Certified Simulated Attack Specialist (CCSAS)
  • CREST Certified Tester (CCT) (APP)
  • CREST Certified Tester (CCT) (INF)
  • CREST Practitioner Security Analyst (CPSA)
  • CREST Registered Tester (CRT)
  • Offensive Security Certified Expert (OCSE)
  • Offensive Security Certified Professional (OSCP)

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide support for services that we have built and implemented. The exact scope of support services is agreed on a case-by-case basis to match buyer needs, and can include:

* First line support for users
* Second or third line support for users
* Ticket tracking and resolution
* Continuous delivery of bug fixes and enhancements
* Monitoring of user feedback, and maintenance of a backlog of enhancement / improvement needs
* Continuous improvement services to address further needs

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
We can offer different support levels based on the service requirement. We would agree this with the client at the time of order.

Cost may be in accordance with our rate card/pricing document.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI Assurance UK Limited
ISO/IEC 27001 accreditation date
01/04/2022
What the ISO/IEC 27001 doesn’t cover
The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Deloitte is committed to delivering effective stewardship of the natural environment both with our clients and within communities. We do this through our methodologies, how we run projects, how we work in partnership with our Social Value Delivery Partners and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the Social Value Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of commitments.
We have infrastructure in place to deliver against this theme. Our Social Value Team manages our ecosystem of Social Value Delivery Partners, and shapes our commitments for delivering additional environmental benefits and influencing environmental improvement and protection. This is done in collaboration with our WorldClimate team, Responsible Business team and Net Zero Transformation, Strategy and Innovation Team.
Our WorldClimate strategy focuses on four objectives where we can make the biggest impact: achieving Net Zero by 2030: Operating Green; empowering individuals through education and sustainability challenges/tools; and engaging ecosystems by collaborating with our clients, alliance partners, NGOs, industry groups, suppliers, and others to address climate change at a systems and operations level.
Our engagement teams can undertake volunteering activities with our climate related Social Value Delivery Partners as social value commitments, contributing to habitat creation and increasing biodiversity (e.g. WWT, WDC). We also have partnerships where we can co-design commitments around green skills, green jobs and carbon literacy.

Covid-19 recovery

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

Tackling economic inequality

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

Equal opportunity

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

Wellbeing

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with the wellbeing theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/ communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to an engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated Social Value Team provides the bidding and governance infrastructure to support engagement teams. The team manages our ecosystem of Social Value Delivery Partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes of improving the health and wellbeing within the contract workforce and community cohesion are met.
We have an extensive programme of wellbeing initiatives, tools and events to support our contract workforce. Our Future of Wellbeing team also specialises in wellbeing impact measurement, strategy, and culture, and can work with clients on improving these areas in their organisation. Their methodology is informed by best practice from around the world (e.g. CIPD, COMB-model of behaviour change, World Happiness Report, BSI ISO 45003, Thriving at work standards Stevenson/Farmer, City Mental Health Alliance).

Pricing

Price
£450 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.