Gradian Systems Ltd

Broadcom/Symantec Endpoint Security Complete

Symantec Endpoint Security delivers the most comprehensive and integrated endpoint security platform on the planet. As an on-premises, hybrid, or cloud-based solution, the single-agent Symantec platform protects all traditional and mobile endpoints, providing interlocking defences at the device, application, and network level, and uses
artificial-intelligence (AI) to optimize security decisions.

Features

• Protection for all endpoints: laptops, desktops, tablets, mobile-devices, and servers
• Single agent for attack surface reduction, attack-prevention, breach-prevention, and EDR
• Single console with real-time threat visibility
• Flexible deployment: on-premises, cloud-managed, and hybrid models
• Active Directory Security
• Targeted Attack Analytics and Threat Hunter
• Integration with third-party applications
• Artificial Intelligence (AI) guided security management
• Behavioral Isolation and Application Control capabilities

Benefits

• Attack surface reduction
• Tools are provided in Symantec EDR including built-in playbooks
• Ability to manage multiple endpoints across one console

£1 a user

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

504577015811041

Contact

Stuart Case
07770 377936
stuart.case@gradian.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Symantec WPS, Symantec DLP, Symantec VIP, Symantec Content Analysis
• Cloud deployment model: Public cloud
• Service constraints: Constraints on agents Windows 7 and higher Windows Server 2008 R2, 2011, 2012 MacOS 10.9 and higher iOS 8 and higher Android 4.2 and higher
• System requirements:
  • Windows 7 and higher
  • Windows Server 2008 R2, 2011, 2012
  • MacOS 10.9 and higher
  • IOS 8 and higher
  • Android 4.2 and higher

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see Gradian Support guide for details
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see Gradian Support guide for details
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The solution can be provisioned and onboarded in less than 5 minutes. Videos are available in the product help portal to assist with training
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract data, incidents, events or assets, from the service using different secure ways or integrations during the service life. After 30 days of service termination, any user data will be deleted.
• End-of-contract process: 30 days after the end of the contract the user / buyer's instance and its data will be deleted. There is no additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Enrolment for Android is self service via email, and integrates with the public app store such as Google Play Enrolment for IOS is a MDM management profile via email Windows enrolment packages can be created and deployed by an Endpoint Management solution or self service installs via email Mac enrolment is self service via email
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The service provides a REST API which allows to get information regarding security events, security incidents and risk situations
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise security policy and related settings.

Scaling

• Independence of resources: No defined SLAS

Analytics

• Service usage metrics: Yes
• Metrics types: It provides information regarding enrolled users and devices, device security status, threats prevented, suspicious detection, recent security event, network integrity event, isolation coverage for vulnerability Apps & suspicious detection
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Broadcom/Symantec

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There are several choices on the product console to export incidents or devices information through pdf, and HTML. Also connects via a REST API, and third party remote monitoring and management solution
• Data export formats: Other
• Other data export formats:
  • Rest API
  • XML
  • HTML
  • PDF
• Data import formats: Other
• Other data import formats:
  • Manual user accounts
  • Azure AD, VIP access manager, Oracle IDS, OKTA

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: No defined SLAS
• Approach to resilience: The SES service is running on AWS data-center which are designed to be resilient. Each critical server that supports the service can be failed over to other nodes in the event of service failure this process is automated. Backups of SES production instances are taken daily and prior to any major upgrade or configuration change to SES production environment. Backups are stored in an encrypted format and allow, in the event of a disaster, the creation of a replica environment within a minimal period of time. Disaster recovery scenarios are tested periodically by the SES operations team.
• Outage reporting: Email alerts, dashboards and SES status page

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to SES production servers or their managing interfaces are strictly controlled. Engineers are provided with access on a need to access basis. Access to these systems is controlled via a two-factor authentication process. Access controls to production servers are reviewed every six months at a minimum.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO 27001 and FISMA certified data centres managed by Amazon
• ISO/IEC 27001 accreditation date: Managed by Amazon
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Details available on request
• Information security policies and processes: Details available on request

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Details available on request
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec's Software Security Group works with the impacted team(s) to :recreate the environment and issue within Symantec’s labs for an expedited resolution, facilitate a prompt and accurate response, avoid delays in new Symantec releases
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: SES instances are monitored by a layered set of tools that serve to monitor and protect the services. • A notification mechanism is in place to alert SES operations and support teams on different anomalies detected in production. • The service benefits from continuous monitoring. • An internal production monitoring dashboard aggregates information from SES multiple systems.
• Incident management type: Supplier-defined controls
• Incident management approach: Symantec’s Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management. Customers can raise incidents directly with Symantec support, by phone or web portal

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Gradian are very proud to be an equal opportunity employer.

Pricing

• Price: £1 a user
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.