TARANTO SYSTEMS LIMITED

Taranto Permits

Taranto leads the market in parking enforcement and traffic management solutions, with 25 years’ experience of delivering innovation in the parking sector. We work with local authorities, private parking companies and fleet firms to provide comprehensive parking, environmental and traffic management systems.

Features

• Back Office Application for Parking Management and Enforcement
• Mobile Parking Enforcement
• Mobile Environmental Enforcement
• Suspensions Issuance
• Debt Recovery
• Enforcement Officer Tracking
• Real-Time Data Reporting
• Permit Management
• Permit and Penalty Charge Notice Portals for Public
• Blue Badge Management

Benefits

• Administration Automation for Parking Management
• Real-Time Enforcement Officer Tracking
• Penalty Charge and Fixed Penalty Notice Issuance via App
• Debt Recovery Likelihood Assessment and Automation
• Customisable Reporting on All Data Held in System
• Permit Application Automation and Management
• Self-Serve Penalty Charge Notices and Permits by Public
• Automating Lengthy Transfer of Liability Processes
• Automating Suspensions Orders
• Street Issue Reporting

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tarantosystems.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

504832206323603

Contact

Chris Murphy
07969 430632
sales@tarantosystems.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Taranto is accessible via web-based application, supporting all common internet browsers. This includes, but is not limited to, the most recent stable versions of Microsoft Edge, Google Chrome, and Mozilla Firefox.; ; Our mobile application is device-agnostic via Android operating system.
• System requirements:
  • Internet Browser (Type Agnostic, e.g., Microsoft Edge, Google Chrome etc.)
  • Smartphone (for Mobile App), running Android Operating System

User support

• Email or online ticketing support: Yes
• Support response times: Issue support and resolution is provided to clients based on agreed Service Level Agreement. These are in line with issue severity and impact to service.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Our team supports over 55 Central Government and council clients throughout the UK, Republic of Ireland, and Channel Islands, operating across a wide range of different sized clients, often to a specific Service Level Agreement (SLA) in each case. Standard support is included in our platform pricing, however, additional charges may apply for services as agreed with each client. Our standard support service offer includes the following: ; • Release updates delivered free of charge, out of hours, including those to ensure that Taranto complies with legislation (such as General Data Protection Regulation(GDPR)); • A fully staffed Support Desk service available over telephone, email, or via an on-line, customer web-portal (Freshdesk) ; • Performance that meets and exceeds service level KPIs and Service Level Agreements ; • Software bug fixes and corrections for all supported versions ; • Advice to users on software use ; • Regular on-site consultancy visits from a nominated Support Desk contact (in line with current external regulations and factors) ; • Regular user forums, used to share best practice, and inform our development roadmap.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Taranto delivers flexible, tailored training through interactive sessions (onsite or online), covering all user levels from standard users to super users, with floorwalking support available at go-live. Post-implementation support includes an online training repository, webinars and on-site visits. All training is bespoke to the client and built following an initial training needs assessment carried out during project implementation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Taranto provides an extract of all client data in a suitable format to protect our database IPR. Any additional efforts would need to be understood in further detail – but clients can expect Taranto Systems to act professionally in communicating with the new provider.
• End-of-contract process: Should our contract end, then the council can expect us to act professionally in communicating with the new provider. This will include an extract of data (in a suitably agreed format to protect our database IPR) and decommissioning handheld software. Moreover, we will endeavour to facilitate transparency with the new provider to leave the council in an agreeable position following our tenure as supplier.; ; We are flexible with respect to licencing and pricing models – but, ultimately, our focus is on transparency. We do not believe in hidden or unpredictable charges. We operate a transparent commercial model and will present all associated costings to clients in a clear and unambiguous manner. Our pricing model can be bespoke and this would largely depend on the scope of services required.; ; Typically, we charge an initial mobilisation fee, and then an on-going annual support, maintenance, and licence fee, which covers software, support, and data-hosting within our Azure Cloud solution. ; ; Where we do charge licence fees (such as for Google licences if using the Taranto Track application, or third-party ANPR licences that are required if using the ANPR Scanner facility on the handheld), our model is made based on annual subscription licences.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Taranto provides a mobile app for parking enforcement to be used by Civil Enforcement Officers.; ; Public portals for Penalty Charge Notice and Permit management are device-agnostic and use responsive web design. Taranto front-facing web-portals are delivered in line with accessibility requirements WCAG 2.2 Level AA
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Taranto features a web-based service interface, allowing for the full management of all parking enforcement requirements of public and private sector companies. Members of public can access a web-based portal interface for the self-service of Penalty Charge Notices and Permits. Enforcement activities are carried out through the mobile app interface.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our public portals are developed to WCAG 2.2 AA standards. Accessibility compliance is verified during development using a combination of manual and automated testing tools. We welcome the opportunity to conduct further testing with client accessibility teams to ensure the system meets the needs of all users.
• API: Yes
• What users can and can't do using the API: Taranto provides API capabilities for integration with third-party systems.; ; What users can do: ; Our PCN API supports operational integration including querying case data, creating PCNs, raising workflow items, and applying payments. Active integrations include payment providers (Civica, Capita), CCTV enforcement systems (Videalert, Yunex, SAP, SEA, TES), and local authority CRM platforms (Granicus, Jadu). Our Permit API enables real-time permit validation for enforcement systems, with SSO integration available for public-facing permit portals.; ; What requires the back-office interface: ; Service setup, system configuration, user management, and lookup data administration are not performed via API.; API documentation and test environments are provided to integration partners.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Taranto offers visual branding for the client's public-facing portals, this is configured during the initial platform implementation stages.; ; The back-office platform also provides rich configuration features, including, but not limited to:; • creation and management of letter responses; • data reporting queries; • configuration of penalty charge notices and permits; user access

Scaling

• Independence of resources: Taranto operates a single-tenant architecture where each customer has their own dedicated database, storage, and application services. This means customers are not sharing resources with other users, eliminating the risk of performance impact from other customers' demand. The platform is hosted on Microsoft Azure, providing elastic scalability to handle peak usage within each customer's environment.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics are provided and discussed at regular client meetings as agreed upon in each Service Level Agreement. Typically, these relate to platform uptime and issue resolution timelines.
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Other
• Other data at rest protection approach: Data at rest is encrypted using AES-256 encryption. Azure SQL databases are protected by Transparent Data Encryption (TDE). Physical datacentre security is managed by Microsoft Azure in compliance with ISO 27001 and SOC 2 standards.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Taranto supports data exporting in a variety of formats, including .xml, .csv, .pdf, as well as Excel and Word. This is done via the back-office platform.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .xml
  • .pdf
  • .xlsx
  • .word
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee availability levels to each customer as part of their service level agreement. Service credits are offered based on each contract scope, and are discussed during contract negotiations. Taranto software consistently holds a yearly uptime of over 99.9%.
• Approach to resilience: Taranto is hosted on Microsoft Azure, the trusted cloud platform widely adopted across UK local government. Azure's resilient infrastructure provides redundant storage, automated backups, and built-in disaster recovery capabilities. Data is backed up regularly and can be restored to an alternative region if required. Enhanced resilience options, including multi-region deployment and geo-redundant failover, are available and can be tailored to client requirements.
• Outage reporting: E-mail alerts are issued should an outage occur.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Taranto uses role-based access controls (RBAC) with least privilege principles. Customer administrator users are able to configure user roles within their organisation within the back-office platform. Integration with customer identity providers (Microsoft Entra ID) is supported, enabling customers to manage authentication and conditional access policies within their own environment.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Taranto holds a rigorous information security policy in line with our ISO27001 certification. Specific processes related to our information security practices are available upon request, and not generally shared.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Changes are requested via the support desk, and reviewed by the Service Delivery Manager (SDM) to establish whether these fall within Taranto’s contractual obligations. If changes are agreed between all parties and modifications are required to the Taranto product, then the change is scheduled. Once signed off, the SDM will make contact to arrange and work alongside the client's own change control procedures to implement the change with minimal disruption. Prior to any items being deployed into the live environment a backup is taken which allows us to quickly roll-back any changes if required.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability management includes continuous web application scanning, automated endpoint patching, and annual penetration testing by a CREST-approved provider. Our platform infrastructure is continuously assessed using cloud-native security tooling with vulnerabilities prioritised based on exploitability and business impact. Critical vulnerabilities are prioritised for immediate remediation.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: As part of our ISO27001 certification, Taranto employs robust protective monitoring processes to ensure information security for us and our customers.; ; Security events are collected from all platform components and ingested into a centralised SIEM for correlation and analysis. Automated alerting detects anomalies, downtime, and potential security incidents. We also employ dark web monitoring for credential exposure and continuous external attack surface monitoring. Security logs are retained for a minimum of 12 months.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Security incidents are managed in accordance with our ISO 27001 certified processes. Our platform includes AI-powered endpoint detection and response across all devices, enabling real-time identification and containment of threats. Incidents are logged, investigated, and remediated with root cause analysis informing preventative measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR Limited
• ISO/IEC 27001 accreditation date: Wednesday 30 July 2025
• What the ISO/IEC 27001 doesn’t cover: No exclusions. The certification covers all aspects of our hosted service delivery.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR Limited
• ISO 9001 accreditation date: Wednesday 30 July 2025
• What the ISO 9001 doesn’t cover: No exclusions. The certification covers all aspects of our hosted service delivery.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A87a5582-a46f-473f-90dc-885043f80d40
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tarantosystems.com. Tell them what format you need. It will help if you say what assistive technology you use.