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JAAM AUTOMATION LTD

Microsoft Power Platform License and Service Delivery

Power Platform is a low-code platform from Microsoft that allows you to quickly build business apps, tools, processes and reports customised to your organisation’s needs.

Features

  • Low-code solutions to business challenges
  • No-code workflows and automated processes
  • Intelligent analysis of diverse business data
  • AI models that optimise business processes
  • Secure, scalable, dynamic data storage
  • Low-code, secure website building
  • Conversational AI to handle routine enquiries at scale

Benefits

  • Find solutions to business challenges
  • Automate processes
  • Analysis of business data
  • Optimise processes using Ai models
  • Secure data storage
  • Low code website building
  • Handle routine tasks at scale

Pricing

£16 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@jaamautomation.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 0 5 2 4 3 0 5 9 6 6 9 8 3 5

Contact

JAAM AUTOMATION LTD Justin Smith
Telephone: +447711772589
Email: info@jaamautomation.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft Stack
Cloud deployment model
Public cloud
Service constraints
None
System requirements
Relevant Microsoft licensing needed

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority Level Response Time
Level 1 : Within 1 working hour
Level 2 : Within 4 working hours
Level 3 : Within 12 working hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Priority Level Response Time
Level 1: Within 1 working hour
Level 2: Within 4 working hours
Level 3 : Within 12 working hours

We provide application and platform support packages at varying levels, based on number of hours of support provided.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online training, onboarding and user documentation
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
In Excel or PDF
End-of-contract process
End of contract process depends on type of project, to be discussed individually with each customer.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Information layout adjusted for smaller mobile screens
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
Browser based
Accessibility standards
WCAG 2.1 A
Accessibility testing
These can be done on request
API
Yes
What users can and can't do using the API
Power Automate provides a graphical interface for the creation, deployment and use of API's.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Full low code platform available for building solutions

Scaling

Independence of resources
The Platform provides servicing tiers that can be used to increase additional performance as needed.
Additionally, analytical tools show where systems are under load and where bottlenecks occur so that you know where to increase capacity

Analytics

Service usage metrics
Yes
Metrics types
As per the Microsoft Power Platform reporting service
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Power Platform Dataverse allows for export using in product tooling to Excel and similar
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • JSON
  • SQL
  • Custom format through Power Automate flows

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
See Microsoft SLA for each service
Approach to resilience
See Microsoft SLA for each service
Outage reporting
See Microsoft SLA for each service

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
As per ISO 27001 guided standards
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Working towards ISO 27001 as a business, however the Power Platform itself complies as part of Microsoft.
Information security policies and processes
Working towards ISO 27001, policies aligned with this framework

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.

Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
https://docs.microsoft.com/en-us/security/benchmark/azure/security-control-vulnerability-management

https://learn.microsoft.com/en-us/power-platform/admin/security/overview
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Data Loss Prevention (DLP) Policies: Power Platform allows organisations to define and enforce DLP policies to prevent the unauthorised sharing of sensitive data. These policies actively monitor data interactions in real-time
has context menu
Incident management type
Supplier-defined controls
Incident management approach
As per ISO standards

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Covid-19 recovery

Covid-19 recovery

Automation using the Power Platform suite of products will drive improvements and efficiencies within the broader economy of the UK, building on the continued recovery from Covid-19

Pricing

Price
£16 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Some components included in MS Office 365

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@jaamautomation.com. Tell them what format you need. It will help if you say what assistive technology you use.