JAAM AUTOMATION LTD

Microsoft Power Platform License and Service Delivery

Power Platform is a low-code platform from Microsoft that allows you to quickly build business apps, tools, processes and reports customised to your organisation’s needs.

Features

• Low-code solutions to business challenges
• No-code workflows and automated processes
• Intelligent analysis of diverse business data
• AI models that optimise business processes
• Secure, scalable, dynamic data storage
• Low-code, secure website building
• Conversational AI to handle routine enquiries at scale

Benefits

• Find solutions to business challenges
• Automate processes
• Analysis of business data
• Optimise processes using Ai models
• Secure data storage
• Low code website building
• Handle routine tasks at scale

£16 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@jaamautomation.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

505243059669835

Contact

Justin Smith
+447711772589
info@jaamautomation.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Stack
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Relevant Microsoft licensing needed

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority Level Response Time; Level 1 : Within 1 working hour; Level 2 : Within 4 working hours; Level 3 : Within 12 working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Priority Level Response Time; Level 1: Within 1 working hour; Level 2: Within 4 working hours; Level 3 : Within 12 working hours; ; We provide application and platform support packages at varying levels, based on number of hours of support provided.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training, onboarding and user documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: In Excel or PDF
• End-of-contract process: End of contract process depends on type of project, to be discussed individually with each customer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Information layout adjusted for smaller mobile screens
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Browser based
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: These can be done on request
• API: Yes
• What users can and can't do using the API: Power Automate provides a graphical interface for the creation, deployment and use of API's.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Full low code platform available for building solutions

Scaling

• Independence of resources: The Platform provides servicing tiers that can be used to increase additional performance as needed. ; Additionally, analytical tools show where systems are under load and where bottlenecks occur so that you know where to increase capacity

Analytics

• Service usage metrics: Yes
• Metrics types: As per the Microsoft Power Platform reporting service
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Power Platform Dataverse allows for export using in product tooling to Excel and similar
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • JSON
  • SQL
  • Custom format through Power Automate flows

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: See Microsoft SLA for each service
• Approach to resilience: See Microsoft SLA for each service
• Outage reporting: See Microsoft SLA for each service

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: As per ISO 27001 guided standards
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Working towards ISO 27001 as a business, however the Power Platform itself complies as part of Microsoft.
• Information security policies and processes: Working towards ISO 27001, policies aligned with this framework

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.; ; Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: https://docs.microsoft.com/en-us/security/benchmark/azure/security-control-vulnerability-management; ; https://learn.microsoft.com/en-us/power-platform/admin/security/overview
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Data Loss Prevention (DLP) Policies: Power Platform allows organisations to define and enforce DLP policies to prevent the unauthorised sharing of sensitive data. These policies actively monitor data interactions in real-time; has context menu
• Incident management type: Supplier-defined controls
• Incident management approach: As per ISO standards

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Automation using the Power Platform suite of products will drive improvements and efficiencies within the broader economy of the UK, building on the continued recovery from Covid-19

Pricing

• Price: £16 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Some components included in MS Office 365

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@jaamautomation.com. Tell them what format you need. It will help if you say what assistive technology you use.