QLIKTECH UK LIMITED

Qlik Data Integration, Quality and Governance

Qlik’s Data Integration platform accelerates the ingestion, transformation and production of analytics and AI ready data by automating real-time data streaming, refinement, cataloging and publishing. It drives agility in the data production process through autonomous data pipelines (ETL/ELT) that stream from transactional systems, warehouses/lakes to create actionable data on-demand.

Features

• Unified Data Integration supporting ETL/ELT, CDC and streaming patterns.
• Real time CDC/data replication for data offload and reporting.
• Comprehensive, automated Data Quality and continuous observability via Trust Score.
• Broad connectivity across sources/targets including SAP and mainframe
• Low-code/no-code, AI-assisted data pipeline design.
• Comprehensive Data Governance capabilities including Stewardship and policies.
• Automated Data Warehouse/Lakehouse creation e.g. Snowflake, Databricks, AWS, Iceberg
• Advanced SAP connectivity & accelerators to simplify and accelerate adoption
• Modern hybrid architecture for ultimate deployment flexibility (on-premises, hybrid, cloud).
• Rapidly build trusted Data Products for interoperability with data consumers.

Benefits

• Single, high productivity platform for all data integration and governance.
• High performance, real-time streaming/CDC for time sensitive integration patterns.
• Superior Data Quality & Governance for a strong Data Foundation.
• AI-assisted development to optimise time to benefit and TCO.
• No-code/low-code flexibility to accommodate diverse skill sets.
• Platform agnostic and multi-cloud support for maximum flexibility and agility.
• Easily build trusted data foundation for multiple AI use cases.
• Create trusted Data Products that are easily discoverable and consumable.
• Automated Data Warehouse/Lakehouse/Knowledge-base creation to accelerate adoption.
• Reduce cloud Data Warehouse costs through optimised ingestion and compression.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.ward@qlik.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

505245951169123

Contact

Nick Ward
07557267116
nick.ward@qlik.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Data Quality Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Qlik Data Platform can be an add-on service to AWS, Azure and Google Cloud, the software being selected through market place for each vendor. Licensing for AWS can be either through their market place or directly with Qlik , Azure and Google licenses are purchased directly with Qlik.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The Qlik Data Integration platform is available on multiple deployment models. It can be Public, Private or Hybrid and can be deployed across all suitable Public & Private Cloud providers including AWS, Azure, GCP, UK Fast, UKCloud, Oracle, etc., subject to appropriate charging mechanisms being in place for each provider.
• System requirements:
  • Quad Core CPU
  • 8 GB RAM
  • 320 GB Storage
  • Windows Server or Linux
  • 1000MB Network Bandwidth

User support

• Email or online ticketing support: Yes
• Support response times: Depending on the severity: Severity P1 within 30 minutes 24x7, Severity P2 within 1 hours within working week, Severity P3 within 4 hours within working week.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: TBC
• Web chat accessibility testing: In our effort to make the Qlik support website accessible to visitors with disabilities and optimize the user experience for all site visitors, Qlik has partnered with ADA Site Compliance, a third-party provider of web accessibility testing, remediation, and monitoring services.
• Onsite support: Yes, at extra cost
• Support levels: There are 2 support options available; standard business hours and 24x7 support. Support includes all software upgrades, access to documentation and support desk. Support services include a number of methods for assisting customers including email and remote PC support.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We have extensive product documentation and help pages available online. We provide multiple methods of training including online self-paced, online instructor led, and onsite instructor led.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Not applicable.; No data is stored by the solution.
• End-of-contract process: The contract includes term license to use Qlik Data Integration software.; Support is included for the duration of the term. At the end of the term the customer can renew the agreement or stop using the service. If the service is terminated data will still reside on the customer's platform as no customer data is stored within the solution. However on termination all data replication tasks will stop. Offboarding is an easy process since no data is stored within the Qlik product so the customer simply stops using the software.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: In our effort to make Qlik products and website accessible to visitors with disabilities and optimize the user experience for all site visitors, Qlik has partnered with ADA Site Compliance, a third-party provider of web accessibility testing, remediation, and monitoring services.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The solution interface is web browser-based. Browsers such as Chrome, Firefox, IE and Edge can be used to access the service interface, as well as provide accessibility features that the user can take advantage of.
• Accessibility standards: None or don’t know
• Description of accessibility: Accessibility of the service will be browser dependant
• Accessibility testing: In our effort to make Qlik products and website accessible to visitors with disabilities and optimize the user experience for all site visitors, Qlik has partnered with ADA Site Compliance, a third-party provider of web accessibility testing, remediation, and monitoring services.
• API: Yes
• What users can and can't do using the API: A REST and .NET API is available for control of the Integration Server via the Qlik Enterprise Management Product. Full documentation can be provided on request.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Each installation is configured to the users requirement. Users normally purchase training to become familiar with the product and a few days professional services to help get started. Guidance on best practice is also imparted. Once trained the user interface allows the user to configure and customise tasks as required.; Users can configure source and target data repositories and what selection of data is required to be replicated. Filters can be applied to restrict the data being replicated. A comprehensive range of transformations can be applied to manipulate the data in transit.

Scaling

• Independence of resources: Qlik Data Integration platform is not a shared service and is not affected by the number of users. The solution can be scaled to cater for data volumes being managed by the service

Analytics

• Service usage metrics: Yes
• Metrics types: The user interface provides metrics on throughput of data including, but not limited to: Number of tables and rows replicated, volume data, latency and changes.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: The Qlik Data Integration platform can be deployed on Azure, AWS, Google, UKCloud or other infrastructure. Therefore customers can utilize the security capabilities of their chosen deployment for the protection of data at rest with their chosen environments where the Qlik Data Integration platform is managing data movement and transformations.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: While no data is stored in the Qlik Data Integration applications, it is possible to export metadata such as replication tasks and data modelling projects. e.g. to move across environments from (DEV to PROD)
• Data export formats:
  • CSV
  • Other
• Other data export formats: Meta data e.g. log files and product configuration
• Data import formats:
  • CSV
  • Other
• Other data import formats: Meta data e.g. log files and product configuration

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: The Qlik Data Integration platform does not store customer data in the Qlik network. All data is stored within the client's network and infrastructure. This network could include Azure, AWS, Google, UKCloud or other infrastructure. The protection of the network is therefore established by the customer's own protocols and those of the Cloud platform provider of their choice.

Availability and resilience

• Guaranteed availability: Availability is subject to customer's chosen platform. The Qlik Data Integration platform can be installed in a clustered or high availability environment.
• Approach to resilience: The Qlik Data Integration platform can be deployed on Azure, AWS, Google, UKCloud or other infrastructure. Therefore customers can utilize the resilience capabilities of their chosen deployment for their business continuity plans for outages, regional use cases, load-balancing, server instance back-ups, etc.
• Outage reporting: The Qlik Data Integration platform has built-in monitoring and management capabilities for performance, throughput and highlights any issues. Security can be set to view only mode specifically to view this. In addition, alerts can be set to email service issues to relevant recipients. Notifications can be written to the Windows event logs which can be parsed by standard monitoring tools such as HP Openview, MS SCOM, BMC Patrol, etc. In addition, the analytics logs can be viewed in any BI tools of choice, including Qlik Sense.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: User names are defined for individuals and passwords can be specified to meet specific criteria. Qlik Replication Platform can also use LDAP and Active Directory.
• Access restrictions in management interfaces and support channels: Security can be defined in existing Active Directory policies or defined to different security levels within the product on user roles.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Qlik Data Integration platform can be deployed on Azure, AWS, Google, UKCloud or other infrastructure within a hardened environment. Therefore customers can utilize the security capabilities of their chosen deployment for their own policies and processes. The Qlik Data Integration platform does support user authentication and allows for governed access permissions within the products.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The Qlik Data Integration platform can be deployed on Azure, AWS, Google, UKCloud or other infrastructure. Therefore customers can utilize the change management capabilities of their chosen deployment for their change management processes, etc. The Qlik Data Integration platform does offer auditing capabilities that can be integrated into 3rd party systems to monitor for potential security impacts.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Qlik Data Integration platform can be deployed on Azure, AWS, Google, UKCloud or other infrastructure. Therefore customers can utilize the vulnerability management capabilities of their chosen deployment for the threat and patch management of their own environments. The Qlik Data Integration platform currently has an annual four release cadence for product improvements and new capabilities, etc. In addition, patch releases can also be used to address any potential major security vulnerabilities that may occur and if found to impact Qlik's product capabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Qlik contracts a 3rd party, MSSP, as a SOC as a Service provider. They provide us with ongoing monitoring and analysing of security alerts. Penetration testing is carried out on new releases using industry standard test tools.
• Incident management type: Supplier-defined controls
• Incident management approach: The Qlik Data Integration platform can be deployed on Azure, AWS, Google, UKCloud or other infrastructure. Therefore customers can utilize the incident management capabilities of their chosen deployment for incident reporting of their own environments. The Qlik Data Integration platform supports various performance and error reporting and logging capabilities along with APIs which can be utilised as a part of the customer's incident management processes.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Explore Qlik Replicate features:; ; GUI that automates data ingestion and replication; High performance, real-time updates enabled by world-class CDC; Broad support for many enterprise data source and target platforms; Centralized monitoring and control with scheduling, notifications, and alerts; Replicating database changes to another database; Streaming database changes to Apache Kafka
• Link to free trial: https://www.qlik.com/us/trial/qlik-talend-cloud

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 45%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Standards Institue of Israel – QCD
• ISO/IEC 27001 accreditation date: Tuesday 20 October 2020
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1aa345fd-4c3d-47df-9eac-814690492a08
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Aa0d1f48-38ad-4262-9f94-8d9cb9f70df9
• Other security certifications: Yes
• Any other security certifications:
  • HI TRUST
  • IRAP
  • SOC1
  • SOC2
  • SOC3

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.ward@qlik.com. Tell them what format you need. It will help if you say what assistive technology you use.