Softcat Limited

Salesforce Transformational Services

Salesforce Professional Services provide unparalleled Salesforce Platform transformation services. Our user-centric approach to modernisation or transformation journeys uses best practice Salesforce governance models, technical & data modernisation strategies, human centred change management and user-centric design. SFDCS2024GC14

Features

• Reimagine Salesforce solution and technical design foundations in Lightning

Benefits

• Establish best practice Salesforce governance to drive long-term success

£43.93 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

505471260001639

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Planning

• Planning service: Yes
• How the planning service works: The Salesforce Professional Services Methodology is focused on driving speed to value on the platform while ensuring you’re set up for long-term success the first time. We use a lean agile and iterative design thinking approach that is designed to be flexible and complementary to your team and partner’s preferred way of working. Our experts start by breaking down your journey into 5 key phases: Discover, Define, Design, Deliver, and Deploy, with ability to scale on the platform being baked into each phase. Our continuous improvement model uses feedback loops to deliver MVP fast while iterating and scaling for a future-proofed solution. We also ensure you’re set up for long-term, sustainable success with a digital operating model and skilling up your team throughout the engagement to become self-sustaining.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Salesforce

Training

• Training service provided: Yes
• How the training service works: Please see our separate listing for Salesforce Training/Trailhead Services
• Training is tied to specific services: Yes
• Services the training service works with: Salesforce

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Salesforce professional services can provide a data and integration assurance service where we support with best practice methodology for the onboarding and offboarding of data. This covers data assessment; data cleansing; test extract and load; and migration validation.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Salesforce Cloud Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our approach to Quality Assurance is designed to ensure the highest quality end product for our customers by creating and executing test scripts, based on clearly defined customer user stories and acceptance criteria. Additionally, we provide a particular focus on user experience and usability, providing the best possible experience for the end user.; Custom development will undergo unit testing as part of automated builds throughout the build phase. Functional and non-functional testing of the application will happen in concert with development activities in each sprint. As Quality Assurance accepts user stories, the customer Product owner will determine whether the user story is accepted.. This partnership between development, quality assurance and the Product owner ensures a high quality of product, geared to delivering business value. ; After the build phase is completed, the project moves into validate and deploy. Our customers generally lead UAT and SIT. Customers either leverage the testing materials provided by Salesforce or create their own. This is an integral part of validating the success criteria established at the beginning of the project. Feedback or issues are captured in a defect management system, classified by severity and priority, triaged and rectified by the Salesforce development team for re-testing.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Please see our separate listing for Salesforce Success Services

Service scope

• Service constraints: We only work with Salesforce cloud services

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see our separate listing for Salesforce Success Services
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Salesforce has not conducted usability studies to verify that the online chat function works effectively with screen reading and other assistive technology. However, the services have been assessed against the WCAG 2.1 standards and existing customers have conducted testing and are using the Salesforce Webchat capability in live services.; ; Details of our compliance with WCAG 2.1 AA accessibility standards for our web chat products are described in our VPAT statements available here: https://www.salesforce.com/company/legal/508_accessibility/
• Support levels: Please see our separate listing for Salesforce Success Services

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Salesforce

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint.
• ISO/IEC 27001 accreditation date: January 25, 2024
• What the ISO/IEC 27001 doesn’t cover: Listing of current exclusions within the ISO27001 Statement of Applicability available to view at https://compliance.salesforce.com/en/documents/a006e000010P47JAASty.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems Inc.
• PCI DSS accreditation date: 15th December 2023
• What the PCI DSS doesn’t cover: No exclusions
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NCSC Cloud Security Principles
  • EU Cloud Code of Conduct
  • Data Privacy Framework (DPF) Program
  • HDS Certificate
  • SOC 1,2, 3
  • NEN7510
  • ISO 27018
  • ISO 27017

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £43.93 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.