SoftwareONE

Trend Micro One

Trend Micro One is a collection of technologies that use the unified cybersecurity platform called Vision One to protect your endpoints, cloud, email, network, web, and more. We do this by applying layered protection sensors across your organisation to defend your systems regardless of device, application, network, or location.

Features

• comprehensive security for the applications you build in the cloud.
• Protection from known, unknown and undisclosed threats
• Stop attacks with cross-generational blend of threat techniques
• User protection security with multiple integrated layers of protection
• Web Security providing forward-looking threat protection on web threats
• Workload Security: Secure your data center/cloud/containers
• Increase risk visibility, understand broader threats.
• Advanced Threat Detection
• Cross Platform Detection and Response
• Managed Cross Platform Detection and Response / MDR

Benefits

• Automated, flexible, all in one cloud security
• Network Security/NDR: Prevent, detect, respond
• User Protection / EDR , anywhere and on any device
• Layered protection guards against persistent/targeted email/O365 attacks
• Protect users (any location), on or off network.
• Automatically detect new workloads, protect them quickly
• Central Security Visibility: Increase risk visibility
• Advanced Threat Detection: Powerful security analytics
• Cross Platform Detection/Response: Collect and correlate deep activity data
• Superior threat expertise

£10.50 to £5,250.00 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

505690557868521

Contact

Tom Hook
+44 203 005 0238
technology-products.uk@softwareone.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: 1. Microsoft O365; 2. Azure, Blob storage, workloads; 3. AWS S3 buckets, containers, Workloads, Accounts; 4. Google workloads and email
• Cloud deployment model: Hybrid cloud
• Service constraints: Hybrid
• System requirements: N/a

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Please use the following link for further information on this:; https://success.trendmicro.com/dcx/s/solution/000285802?language=en_US
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: All details about Trend Micro site accessibility can be found here https://www.trendmicro.com/en_us/about/legal/accessibility-policy.html
• Onsite support: No
• Support levels: Standard 9-6.30pm 5 days a week support is included in your license subscription Trend Micro customers. ; ; Premium Support is 24x7 and charged based upon which solution is being supported. Further information can be requested from Account Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Complimentary online customer training courses are available for all of our porfolio, as well as chargeable onsite training. Our customer success function is committed to helping customers get the most from Trend Micro solutions. Geeting started guides can be found here https://www.trendmicro.com/en_gb/business/europe/get-started-with-trend-micro.html
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data will be automatically deleted one month after the grace period of your license expires. After data is deleted, Cloud App Security does not protect your service any more.All information regarding customer data collection can be found here https://success.trendmicro.com/dcx/s/data-collection-disclosure?language=en_US
• End-of-contract process: Trend Micro will work proactively with the customer to ensure timely renewal is in place to avoid any issues to the customer's security services

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: His app extends Trend Vision One to your mobile device to:; ; - Receive critical and high-severity alerts; ; - Share alerts with team members, through messaging apps or email; ; - View your organization's risk index and see how it's trending; ; - Compare your risk index against the regional average, industry average, and other similar size organizations.; You still need to leverage Trend Vision One's web console to deep dive into details and perform response actions. This mobile app will help you initially triage and assess the urgency of an on-going incident.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Details can be found here https://automation.trendmicro.com/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: With Trend Micro Service One Complete, your designated Service Manager is committed to providing the most optimized; experience with your Trend Micro solutions. Your Service Manager answers all inquiries, enabling you to get the most out of your Trend Micro solutions, and facilitates access to cybersecurity, solution, and subject matter experts.

Scaling

• Independence of resources: As an example of transparency and security, Trend Micro has undergone a SOC 2 Type II audit throughout the; period April 1, 2023 to September 30, 2023 to provide reasonable assurance that Trend Micro’s service commitments and systems/platforms requirements were achieved based on the trust services criteria relevant to security, availability and confidentiality.

Analytics

• Service usage metrics: Yes
• Metrics types: If Trend products and services are being consumed monthly via online marketplaces (e.g. AWS or Azure), montly consumption billing can be reported using the native billing portals.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: TrendMicro

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: N/a
• Data export formats: Other
• Other data export formats: N/a
• Data import formats: Other
• Other data import formats: N/a

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Trend Micro Service Levels can be found here https://success.trendmicro.com/dcx/s/solution/000285802?language=en_US
• Approach to resilience: As a global organization that protects customers in over 150 countries, Trend Micro understands there are requirements for data protection and privacy that make the location of a security offering important. That's why we've invested in making sure the solutions that make up our Trend Vision One™ unified cybersecurity platform are available in key locations around the world. We've also prioritized making sure these locations are secure, as demonstrated by our global certifications. These certifications can be found here https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• Outage reporting: Email Alerts- Maintenance and upgrade of Trend Micro services normally occur without any impact to our customers. Periodically, service-impacting maintenance may be required. For customers that are unable to access Trend Micro services and may not have noticed the scheduled maintenance notifications, you can check the real-time service status using the following website:; https://status.trendmicro.com/s/trend-vision-one

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Trend adheres to the following password polices and standards: Passwords must be changed at least on a bi-annual basis. Passwords must not be inserted into email messages or other forms of electronic communications. Passwords must not be shared or revealed to anyone. Passwords must be changed immediately if compromise is suspected. Passwords must be encrypted during transmission and stored hashed with a salt. Passwords must be at least eight alphanumeric characters long. Passwords must contain both upper and lower-case characters (e.g., a-z, A-Z). Password reuse prevention is enforced. Passwords must not be based on personal information, names of family, etc.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Www.trendmicro.com/en_gb/about/trust-center/compliance.html?modal=s2c-btn-view-certificate-e09054
• ISO/IEC 27001 accreditation date: See link
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 22/12/22
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/a
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Security Standards Council
• PCI DSS accreditation date: 01/12/22
• What the PCI DSS doesn’t cover: See link for more info https://www.trendmicro.com/en_gb/about/trust-center/compliance.html?modal=s2g-btn-view-pci-report-27b867
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: https://www.trendmicro.com/en_gb/about/trust-center/compliance.html

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All information can be found here https://www.trendmicro.com/en_us/about/trust-center/compliance.html

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Trend Micro follows industry best practices for SaaS deployments, upgrades and changes. All software changes follow a rigorous validation and approval process through testing, staging and production system rollout. Changes are formally tracked and reviewed for complete traceability based on defined change management processes. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerabilities are continuously monitored and tracked via internal records. Each vulnerability is assigned a CVSS Score. Patching requirements enforce timelines of addressing a vulnerability according to CVSS. In addition, vulnerabilities found and responsibly disclosed to Trend Micro via external researchers are addressed and assigned CVEs as required through Trend Micro’s responsible disclosure program. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Security logs are reviewed for all systems on a daily basis by the service operations teams. Security event logs are also integrated with internal communication and alerting tools for real time oversight and event triage. If a security incident is suspected, it is immediately reported to the Trend Micro Infosec team, where a formal incident response plan is executed. In addition, InfoSec independently monitors Trend Micro services environment logs. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: If a security incident is discovered, the incident is prioritized based on severity. A dedicated team of technical experts is assigned to investigate, advise on containment procedures, perform forensics, and manage communication. Following an incident, the team examines the root cause, and revises the response plan accordingly.; ; In the event of a breach involving personal data of a European citizen, Trend Micro will follow its obligations under GDPR. For more information, see; https://www.trendmicro.com/en_us/about/trust-center/privacy/gdpr.html In the event of a breach involving personal data of residents in regions outside the European Union, Trend Micro will follow its obligations under applicable laws.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery

  Fighting climate change

  Our sustainability initiatives are a big part of our vision to help create of a world safe for exchanging digital information. By constantly innovating, we enable our clients with solutions that help create a positive impact on the world and the way we live.; ; https://www.trendmicro.com/en_us/about/corporate-social-responsibility/sustainability.html

  Covid-19 recovery

  The recent outbreak of COVID-19 has affected people’s lives across the globe. At Trend Micro, our number one priority is to ensure that our employees and their families are as safe as possible. We realize this situation remains very dynamic, as information continues to change day-to-day, and as such we will continue to provide updates as we learn more. In the meantime, we remain committed to providing the superior service and support that our customers, partners, and suppliers have come to expect of Trend Micro.; ; In some regions, like many other companies, we have shifted our workforce to virtual/remote wherever it is feasible, and we are maintaining critical onsite operations as needed. At this time we have not experienced any major impact to our business operations as a result of this temporary shift. We will continue to closely monitor and adjust as appropriate to ensure we continue to deliver world class security protection and service for our customers and partners.; ; Please read the message from our COO regarding Trend Micro’s Customer commitment during the global Coronavirus Pandemic (COVID-19) - https://blog.trendmicro.com/letter-from-our-coo/

Pricing

• Price: £10.50 to £5,250.00 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can facilitate time limited demonstrations/evaluation licences

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.