Solution Junkies

Salesforce implementation and digital transformation services

Solution Junkies is an implementation and delivery partner which specialises in digital transformation on the Salesforce platform.

We combine a consultative approach with a deep understanding of how to deliver successful programmes using Salesforce and complementary cloud technologies whilst applying the Digital Service Standard.

Features

• Digital strategy, service design, roadmap design, vendor assessment, Enterprise Architecture
• User Research and Experience Design (UX/UI) for intuitive/inclusive services
• Project delivery utilising Agile methodologies and Digital Service Standards
• Salesforce Sales Cloud, Service Cloud, Government Cloud, Heroku, Digital Experience/Portals
• Salesforce Marketing Cloud, Pardot, Data Cloud, Tableau , BI applications
• Salesforce Industries including Health, Media, Comms, Finance and Energy
• Bespoke application design and development on the Salesforce platform
• Unlocking insights and efficiency with Salesforce AI for transformative outcomes.
• Data Migration & Integration using Mulesoft and other technologies
• Project Discovery utilising methodologies of the .GOV Service Design Manual

Benefits

• Rapid MVP deployment solutions using iterative design
• Salesforce expertise delivered to Digital Service Standards
• Produces cutting edge applications with user centric design
• Increasing business efficiencies, reducing risk and operating costs
• A trusted adviser bringing objective solutions focused on business outcomes

£650.00 to £1,500.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gareth@solutionjunkies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

506397663021068

Contact

Gareth Mitchell
07971297858
gareth@solutionjunkies.co.uk

Planning

• Planning service: Yes
• How the planning service works: The Solution Junkies approach to planning services ensures that clients are fully engaged and in control of the solution design and roadmap for their services.; ; The initial blueprint process evaluates the client's business objectives, current, and future processes, together with the needs of the end users.; ; This is achieved using a combination of:; ; - Collaborative technical and business workshops; - Alignment with strategic KPIs; - User Research; - Governance and adoption planning; ; This process is undertaken by high calibre consultants who ensure that best of breed solutions are tailored specifically to the requirements and needs identified in the blueprint period.; ; The outputs of the blueprint report-out contain the to-be solution architecture, combined with a phased delivery plan and the total cost of ownership for both licences and implementation services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Communities (Digital Experience Cloud)
  • Salesforce Marketing Cloud and Pardot
  • Salesforce Analytics (Tableau & CRMA)
  • Data Integration (Mulesoft & other providers)
  • Heroku App Development and Data Storage
  • Salesforce Data Cloud and AI
  • Salesforce Commerce & CPQ
  • Salesforce Industries and Public Sector Cloud

Training

• Training service provided: Yes
• How the training service works: Although our principal for software development is that services should intuitive and easy to use, it will often be necessary to work with clients to ensure that their user base fully understands how to get the most of the technology. This is particularly important for services which include a business transformation element or where the client wishes to support the service themselves after go-live.; ; Solution Junkies provides this using different methods which are designed on a project by project basis.; ; - Change management strategy; - General user training courses; - 'Train the trainer' courses; - Administrator training and certification; - Business process 'playbooks'; ; Train the trainer sessions provide a clients with the opportunity to take ownership of their own training and change management, supported by the individuals who have designed the system. This creates an engagement level which is hugely important within an organisation and naturally generates 'super users' for clients rely on in a business as usual environment.; ; 'Playbooks' are a graphical and descriptive set of guides for a service which can be used for both training during UAT but also after a service is Live.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Communities (Digital Experiences Cloud)
  • Salesforce Marketing Cloud and Pardot
  • Salesforce Analytics (Tableau & CRMA)
  • Data Integration (Mulesoft & other providers)
  • Heroku App Development and Data Storage
  • Salesforce Data Cloud and AI
  • Salesforce Commerce & CPQ
  • Salesforce Industries and Public Sector Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The process for migrating to a new service is just as important as the planning and development activities that occur before and after it.; ; Solution Junkies focuses on 5 primary areas:; ; - Business readiness; - User engagement and testing; - Change management and adoption; - Data; - Deployment and rollout strategy; ; Business readiness is assessed ahead of migration and the results of user testing are fed into a change management strategy to provide clients with a comprehensive view of how to release new software across their organisation.; ; Detailed data migration plans are architected to map and reconcile all source data, together with performing the requisite test data loads in order to validate that the new business process performs as expected with the legacy data. Data cleansing activities ensure that only relevant and accurate data is migrated into the new service.; ; A roll-out plan is created by taking inputs from the business readiness assessment and change management strategy. This is enacted using best-fit metadata deployment tools and data migration applications.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Communities (Digital Experiences Cloud)
  • Salesforce Marketing Cloud and Parot
  • Salesforce Analytics (Tableau & CRMA)
  • Data Integration (Mulesoft & other providers)
  • Heroku App Development and Data Storage
  • Salesforce Data Cloud and AI
  • Salesforce Commerce & CPQ
  • Salesforce Industries and Public Sector Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The Solution Junkies quality assurance process ensures working software is delivered in line with client expectations and agreed acceptance criteria.; ; A comprehensive environment strategy and devops process provides the opportunity to test software at many different points, this includes but is not limited to:; ; - Unit Testing; - Functional Testing; - Integration Testing; - End to End Testing; - User Acceptance Testing; ; All members of our delivery teams feel jointly responsible to produce high quality software which empowers each member to test and sign off features at all stages of the pipeline.; ; Performance testing on the FORCE.COM platform is something that can be arranged and carried out with the vendor but additionally, all heavily customised areas of a solution will always be tested with both heavy data volumes and concurrent usage as standard.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our 'Solution Evolution' services provide clients with everything they need to not only operate their services, but also continuously development them as new user needs and legislative changes, require.; ; We provide an Evolution Lead who is responsible for enabling organisations to sustain innovation after an implementation. These leads provide a central point of contact for consolidating and communicating with the roles and skillsets needed to continuously develop and support a platform.; ; Your Evolution Lead will track your budget and resources, together with reporting on a daily or weekly basis.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Within 60 minutes Monday to Friday, 9AM-6PM
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support response times, levels and resolution times can be agreed at a project level on request.; ; All support will be managed, by phone, email or ticketing system where applicable.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In establishing Solution Junkies, climate change was at the forefront of our thinking, both from a logistical standpoint and in terms of the organisations we work with. We intentionally do not have an office and do not force our consultants to commute to reduce our carbon footprint. We ensure travel is limited to purposeful occasions. ; ; The majority of our travel is limited to volunteering events targeted at sustainability initiatives (e.g., helping redistribute food via the Felix Project, assisting with important wildlife conservation work at Nottinghamshire Wildlife Trust, etc.). In addition to physical volunteering, we engage in a number of initiatives throughout the year to promote sustainability at home (e.g., ‘donate your shop’ - living our of your cupboards for the week and donating your weekly shop money to a charity, planting to promote wildlife conservation, etc.). ; ; We also work with several sustainability charities (e.g., Better Cotton, Textile Exchange, Wrap and Fareshare) to help them implement technology to scale and grow their reach and increase their impact.

  Covid-19 recovery

  Solution Junkies has worked hard to re-shape the way in which we provide services to our customers and how we enable our workforce to deliver value whilst incorporating new ways of working which protect our employees and customers in the new environment created by COVID-19.; ; Remote working for all employees has allowed us to reduce the overwhelming majority of our interactions internally and with customers. This has been achieved by changes to our policies and the implementation of cloud based technologies to collaborate at all stages of our projects. ; ; We have worked internally using wellbeing programmes and initiatives to support all of our staff, whether they are affected by mental health issues caused by COVID-19 or other. We run sessions to promote practices which encourage awareness in regards to Physical and Mental Health and provide forums for our employees to contribute ideas to improve and re-shape the way in which our companies operate. ; ; We have adopted a hiring strategy which allows us to provide employment for people all over the UK, including those from underprivileged communities and those left unemployed through COVID-19. ; ; Volunteering is a huge part of our culture and we organise 4 company wide volunteering days a year, together with many other joint volunteering days in collaboration with our customers at the end of project engagements. This has not only given purpose to our employees but also directly benefited communities which have been affected by the impacts of COVID-19 (including food waste charities and organisations helping respond to physical and mental disability needs).

  Tackling economic inequality

  Solution Junkies is committed to various practices which we believe helps tackle economic inequality. ; ; We provide fair wages and benefits for all our employees including healthcare and retirement provision. ; ; Our recruitment strategy incorporates and promotes diversity in the hiring process and we have a diversity committee which meets monthly to provide policies and corporate strategy to increase inclusivity and equal opportunity for all, regardless of gender, race or socio-economic background. ; ; We are very proud of the work we do supporting charities both with regular volunteering but also the financial support we provide. ; ; 2 examples of this support are:; ; 1) All new employees are asked to nominate a charity of their choice when they join Solution Junkies. The company then commits to donate £5 a month to this charity for the entirety of their employment. ; ; 2) We commit to donate a percentage of project profit to the charity of our customers choice upon successful completion of a project. ; ; Solution Junkies is committed to being a force for good. We are aware of our responsibility to not only provide employment across all parts of the UK but also to make a difference financially and with our time to help society as a whole.

  Equal opportunity

  Equal opportunity is very important to us at Solution Junkies and we have a very open and fair recruitment process to ensure we are as inclusive as possible when hiring. As a result we have a very diverse organisation e.g. 47.5% of our organisation is female and 12.5% of the organisation have disclosed a disability. In our survey a lot of the feedback from employees was that they love Solution Junkies’ diverse, flexible, open and encouraging culture. ; ; We rolled out a policy promoting diversity, equality and inclusion and we have monthly diversity reporting using the metrics for further discussion on how we can improve.; ; We created a Diversity Committee with employee representatives from different diverse groups. So far, we have planned events for 2024 focusing on diversity and inclusion events such as celebrating pride in June, Black History Month in October and Diwali in November.; ; We are continuously reviewing our recruitment practices making sure we are advertising in different spaces to attract and support the application of diverse candidates. We encourage our employees to attend external diversity events and we are creating a newsletter for each employee to share their experiences with us when they attend these events and any learnings they had so we can learn from this.; ; We have an attractive and supportive Maternity Leave Policy & Adoptive Leave Policy to encourage those who want to become a parent to work with us without worrying about leave.

  Wellbeing

  Employee wellbeing is at the forefront of everything we do and something that is very important to us. We implemented an employee wellbeing programme which looks after our employees wellbeing with a series of health plans, nutrition plans, work life balance talks, financial talks, parenting talks, and the opportunity to avail of free counselling sessions with a qualified therapist. It is fully confidential so the employee feels comfortable engaging in these services.; ; We understand that everyone has a lot to juggle with personal lives and work lives so we offer flexibility for appointments, needing to collect children from school, doctor’s appointments etc. We also have paid sick days and sick leave so employees can rest and recover when needed. We offer the benefit of private healthcare that employees can avail of.; ; Our HR is a certified life coach and encourages any employee to come for a confidential chat whenever needed. She has also run virtual events for the company on how to manage anxiety, and managing stress for Stress Awareness Month in April and we received great feedback from these sessions.; ; We created a wellness channel on slack where we share wellbeing tips daily and weekly along with a gardening channel and book club channel on slack so people can share their hobbies and interests. We also have volunteering days where everyone comes together with purpose to give back.; ; We send out an employee survey at least once a year, and gather feedback on how everyone is getting on, asking for feedback and taking action on the results.; ; We have also discussed with our managers how to ask about their direct report’s are doing to ensure they understand their current state of wellbeing. This is working well as we have received positive feedback from our employee survey.

Pricing

• Price: £650.00 to £1,500.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gareth@solutionjunkies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.