ACCESS UK LTD

Access Learning

Access LMS Evo brings together the best of learning management technology into one powerful solution designed to transform the way organisations deliver learning. By combining intuitive design with advanced functionality, LMS Evo helps businesses create engaging learning experiences that drive performance, compliance and growth.

Features

• Course management. Create, import, manage many formats of learning
• Companion app. Launch and complete learning activities on the go
• Off the shelf catalogues. Cyber, GRC, Leadership, H&S, Workplace skills.
• Diagnostic assessments. Providing gap analysis and skill based learning pathways
• Diagnostic assessments. Providing gap analysis and skill based learning pathways
• Continuing Professional Development. Record, track, report and manage CPD
• Discussions. Peer to peer discussions enabling social aspects of learning.
• Reporting. Thorough reporting using out the box and customisable reports
• Forms and workflows allow for performance management, appraisals, T&C

Benefits

• Centralised learning. One place for all learning activities and reporting.
• Management information from the workforce in terms of L&D
• Mitigate the risk of lack of knowledge
• Allow staff to grow and engage
• Create and nurture a culture of learning and improvement
• Satisfy regulations through evidence of compliance

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at buyer.enablement@theaccessgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

506584975786896

Contact

Stacey Graham
0845 345 3300
buyer.enablement@theaccessgroup.com

About the service

• Service categories:
  • Applications
    • Enterprise resource management
      • Human capital management
        • Core Human Resources Applications
        • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No specific constraints.
• System requirements:
  • IE11+
  • Firefox (latest)
  • Chrome (latest) Windows/Android tablets
  • Edge (latest)
  • Safari (latest) Windows/Mac/iPad

User support

• Email or online ticketing support: Yes
• Support response times: Response times can be viewed here: https://pages.theaccessgroup.com/rs/302-WOS-863/images/SuccessSupport2017_access_Brochure_PrintableVersion.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: Yes
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: See here: https://pages.theaccessgroup.com/rs/302-WOS-863/images/SuccessSupport2017_access_Brochure_PrintableVersion.pdf
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Training for administrators is provided via webinar. Support for administrators is then provided continually via online help portal, regular blogs and public webinars on a number of subjects.; This is all in line with various levels of support plan from FOC minimal contact, online only to full premium service named support and customer success manager giving personalised and proactive service.
• Service documentation: Yes
• Documentation formats: HTML
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Access Group's onboarding and offboarding documentation is accessible through the Customer Success Portal (https://access-support.force.com/Support/s/), which provides 24/7 online access to comprehensive resources including a knowledge base with FAQs, product guides, e-learning content, on-demand webinar recordings, feature release updates, and training materials that can answer most day-to-day user questions. All users can register for portal access regardless of their Success Plan level (Essential, Standard, or Premier), with additional support available through online case submission for all customers, telephone support for Standard and Premier customers, and dedicated resources like Customer Success Managers and Lead Technical Support Engineers for Premier customers, ensuring documentation and guidance is readily available throughout the entire customer lifecycle from initial onboarding through ongoing system use and any eventual offboarding scenarios.
• End-of-contract data extraction: We can provide data at the end of the contract for an extra charge.
• End-of-contract process: At the end of the contract, all user and learning data can be exported and provided. Confirmation of disposal of data can be provided aligned to data protection laws.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The LMS is accessible through a mobile device using an adaptive display model. A number of companion apps are available which are developed specifically for mobile devices.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Public APIs are available and typically used for reporting functionality accessing the data held.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Access LMS has a thorough self-service interface where administrators can customise the theme to reflect the organisation branding and livery. Views can be customised based upon user rights and privileges.

Scaling

• Independence of resources: Access LMS is hosted by Access Cloud Hosting providing a secure and highly scalable hosting environment.

Analytics

• Service usage metrics: Yes
• Metrics types: Access help can provide statistics and data from the usage of the system down to specific usage against specific activities.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data is exported through the reporting function. Data is exported to .csv or .xlsx file.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Xls
  • Xlsx
  • Rich text in some circumstances
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Xls
  • Xlsx
  • Rich text in some circumstances

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: See the SLA here: https://pages.theaccessgroup.com/rs/302-WOS-863/images/SuccessSupport2017_access_Brochure_PrintableVersion.pdf
• Approach to resilience: Available on request.
• Outage reporting: We have a portal with a dashboard (privately accessed) and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Users are set with specific roles within the organisation governed within the LMS. Different roles provide different views and access privileges.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber essentials
• Information security policies and processes: The Access Group is ISO27001 certified and operates an Information Security Management System (ISMS) in accordance with the ISO27001 standard. Access is audited annually by the British Standards Institute (BSI) who audit process adherence and compliance with ISO27001 controls. Access internally audits information security every month with a specialist security consultant. The ISMS is steered by the Information Security Working Group (ISWG) headed by the Chief Technical Officer and attended by the Chief Operating Officer, Finance Director and Information Security Analyst with representation from HR, IT and Hosting teams. The ISWG has an operational meeting every month following audits and a strategic review meeting every 4 months. Access operates a risk register and an incident, improvement and audit log for managing the ISMS on an operational basis. All Information Security and Acceptable Use policies are reviewed at least annually and changes to the ISMS are reviewed 3 times a year and form part of the ISWG strategic review.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: No major change should be implemented without:; A completed Change Management Form to record business case, problem, solution and risks.; Approval by the relevant Business Unit Director, Information Security Working Group or Quality Management Working Group.; An approved, documented plan of the sequence or steps for implementing and releasing the change into business as usual. This should be stored in an appropriate place.; Evidence demonstrating the fact that this change has been tested first.; A rollback/mitigation plan.; A post-change test being documented to check that the change has been successful.; Appropriate communication and training for any change.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Available on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial version is available for self-registration. Typically for 30 days but this can be extended. The guest LMS allows for exploration of the site with information (wiki) pages in place of the more complex areas.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 6%
• Between £500,001 and £1,000,000: 12%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 18%
• Over £5,000,001: 25%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Saturday 4 January 2014
• What the ISO/IEC 27001 doesn’t cover: Nothing is excluded from the standard certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: BSI
• ISO 9001 accreditation date: Friday 1 September 2023
• What the ISO 9001 doesn’t cover: The scope covers the design, integration, maintenance and hosting of managed information systems and software applications, consultancy, user training and support for the Health, Education, Social Care and Local authorities. Excluding all other products that fall outside of this scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 88f162a5-ea3c-4f9a-83d5-42769c7d8459
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications:
  • ISO 42001
  • ISO 27701

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at buyer.enablement@theaccessgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.