NOC365 LTD
Managed Service
NOC365's Managed Service ensures your organisation's IT infrastructure is always available to support employees and systems. The service manages and monitors all cloud and on-premise components including Servers, firewalls, WAN/MPLS, LAN Hardware, Routers, Switches, Wi-Fi. The service is provided by our UK-based 24x7x365 NOC and Service Management Team.
Features
- 24x7x365 monitoring of LAN, WAN and Cloud resources
- Fully managed and monitored service
- IT process automation including strategy, design and deployment
- Experience of all major public cloud platforms
- Experience of Server, Desktop, & Mobile devices
- Managed cloud migration services including AWS & Azure
- Specialists in Digital Transformation
- Cloud based disaster recovery planning and solutions
- Regular service reviews including technical reporting via 6 monthly healthcheck
Benefits
- Manageable, consistent cost model
- Transparent SLAs to manage expectations
- Peace of mind with proactive, accessible and experienced support team
- Access to modern technology solutions
- 6-monthly health checks and recommendations of best practice
- In-depth understanding of the environment for rapid resolution
- Access to certified engineers and consultants
- Service Delivery Management– designated Service Manager allocated to contract
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@noc365.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
5 0 6 8 0 9 9 3 4 5 5 0 1 9 0
Contact
NOC365 LTD
Zeshan Tahir
Telephone: 0345 862 5586
Email: sales@noc365.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
- Managed Private SaaS/PaaS
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes
- Support response times
-
NOC365 UK Business Hours (9am - 5pm): Business Impact & Target Response Times: High - 1 Hour Medium - 2 Hours Low - 4 Hours None - 8 Hours
NOC365 UK Non Business Hours (24/7): Business Impact & Target Response Times: High - 2 Hour Medium - 4 Hours Low - 8 Hours None - Next Business Day Please note any Escalations to Cisco Support will fall under their SLA's - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We provide support via email, telephone, on site and through our client portal. Where extra assistance is required that is not covered by the standard service, customers may purchase this at the rates shown in the SFIA rate card.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £550.00 | £400.00 |
| Network architect | £750.00 | £550.00 |
| Lead network architect | £950.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £850.00 | £625.00 |
| Lead security architect | £1,100.00 | £800.00 |
| Principal security architect | £1,400.00 | £1,025.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £550.00 | £400.00 |
| Solution architect | £725.00 | £525.00 |
| Senior solution architect | £900.00 | £650.00 |
| Lead solution architect | £1,100.00 | £800.00 |
| Principal solution architect | £1,300.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £550.00 | £400.00 |
| Technical architect | £725.00 | £525.00 |
| Senior technical architect | £900.00 | £650.00 |
| Lead technical architect | £1,100.00 | £800.00 |
| Principal technical architect | £1,300.00 | £950.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £375.00 | £275.00 |
| Application operations engineer | £500.00 | £350.00 |
| Senior application operations engineer | £650.00 | £450.00 |
| Lead application operations engineer | £825.00 | £575.00 |
| Principal application operations engineer | £1,000.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £650.00 | £450.00 |
| Senior business relationship manager | £825.00 | £575.00 |
| Lead business relationship manager | £1,000.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £425.00 | £300.00 |
| Change and release analyst | £525.00 | £375.00 |
| Change and release manager | £675.00 | £475.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £450.00 | £325.00 |
| Senior operations analyst | £575.00 | £400.00 |
| Operational control manager | £750.00 | £525.00 |
| Head of command and control | £1,100.00 | £775.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £350.00 | £250.00 |
| End user computing engineer | £475.00 | £325.00 |
| Senior end user computing engineer | £625.00 | £425.00 |
| Lead end user computing engineer | £775.00 | £525.00 |
| Principal end user computing engineer | £950.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £450.00 | £325.00 |
| IT service manager | £625.00 | £450.00 |
| Senior IT service manager | £800.00 | £575.00 |
| Head of IT service management | £1,050.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £575.00 | £400.00 |
| Major incident manager | £750.00 | £525.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £375.00 | £275.00 |
| Infrastructure engineer | £500.00 | £350.00 |
| Senior infrastructure engineer | £650.00 | £450.00 |
| Lead infrastructure engineer | £825.00 | £575.00 |
| Principal infrastructure engineer | £1,000.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £375.00 | £275.00 |
| Infrastructure operations engineer | £500.00 | £350.00 |
| Senior infrastructure operations engineer | £650.00 | £450.00 |
| Lead infrastructure operations engineer | £825.00 | £575.00 |
| Principal infrastructure operations engineer | £1,000.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £500.00 | £350.00 |
| Problem manager | £650.00 | £450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £300.00 | £225.00 |
| Senior service desk analyst | £400.00 | £300.00 |
| Service desk manager | £550.00 | £400.00 |
| Head of service desk | £725.00 | £525.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £475.00 | £350.00 |
| Service readiness analyst | £525.00 | £375.00 |
| Service transition manager | £700.00 | £500.00 |
| Lead service transition manager | £875.00 | £625.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 65c0e184-d7d4-4e08-b249-9f0cd13bd72f
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@noc365.com.
Tell them what format you need. It will help if you say what assistive technology you use.