Trustmarque Solutions Limited

Trustmarque Networking Technologies

Provision of a full range of secure networking products and solutions for wired, wireless, and wide-area connectivity with public and private cloud management options.

Features

• Switches and routers
• Wireless
• Centralised management with monitoring and reporting
• Cloud, email and web security
• Next-gen firewalls and IPS
• Identity, access and policy management incl. VPN
• Softward-defined LAN and WAN (SD-WAN / SD-LAN)
• Mobile device and PC endpoint management
• Data centre including public/private cloud mobility
• Various vendor solutions (inc: Cisco)

Benefits

• End-to-end connectivity for all your locations
• Secure end-to-end posture (incl. zero-trust and SASE)
• Reduce management overheads and simplify design
• Automation of common activities and reporting

£450 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

507501651620729

Contact

Lorraine Spence
01904 924089
tenders@trustmarque.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: Internet access

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We offer Standard SLA's which underpin our response times. However, we would commonly see responses to questions within a 2 hour window
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: P1 - 30 mins P2 - 1 Hour P3 - 4 Hours P4 - 1 Day Cost is determined on a contract by contract basis and an entire team of named technical and support engineers are assigned to each customer
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As part of a holistic suite of services Trustmarque offers advanced training to clients as well as Day 1 and Day 2 ongoing training services. This formulates part of our stack of professional services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data extraction is determined on a case-by-case basis, in line with agreed requirements and the specific configuration of the customer solution.
• End-of-contract process: Determined on a case-by-case basis, in line with agreed requirements and the specific configuration of the customer solution.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The solution stack offers API access at multiple points and to different service elements. Trustmarque can work with our customers to align the appropriate API-based approach on a per-scenario basis.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Trustmarque offer a consultative engagement in which we work with our customer to define business and technology issues, and determine how best to use the elements within this service to address the issues.; This provides a high level of customisation in line with customer requirements.

Scaling

• Independence of resources: Determined on a case-by-case basis, in line with agreed requirements and the specific configuration of the customer solution.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics provided on a per-solution basis via dashboard and reporting interfaces.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Consultancy, implementation, and support

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Not applicable.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Not applicable.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Appropriate secure method agreed as part of design.
• Data protection within supplier network: Other
• Other protection within supplier network: Not applicable.

Availability and resilience

• Guaranteed availability: Up to 24/7 support operations available in line with specific customer solution. Solution availability is dependant on specific customer architecture.
• Approach to resilience: Available upon request.
• Outage reporting: Outages can be reported via dashboard, automated reporting/alerting, or both.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Multiple authentication options are available from basic username and password, to multifactor, depending on specific solution design.
• Access restrictions in management interfaces and support channels: Not applicable.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Other
• Description of management access authentication: Based on client requirements.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: Available on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Trustmarque's Environmental Policy and Carbon Reduction Plan include delivering and supporting actions on reducing our carbon footprint and our impact on climate change. We have set a target to achieve net zero by 2035. Our policies include 'Virtual First 'meetings, energy reduction plans, flexible working, green software solutions and associated services from innovative suppliers to promote digital environmental innovation, promoting sustainable procurement. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Covid-19 recovery

  Trustmarque can provide re-training for those left disadvantaged by Covid-19 through skills training, CV and interview workshops. We promote employment and skills by working with Buyers to identify individuals who can benefit from our incentives, which can include workshops to develop and help those who face barriers to employment and increase digital accessibility for communities and hard to reach groups. We can also provide access to apply for apprenticeship and work experience opportunities. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Tackling economic inequality

  Trustmarque tackles economic inequality through operating a diverse supply chain including many SMEs and micro businesses. Our access to a broad range of suppliers ensures both resilience and capacity. Trustmarque is continuously refining our supply chain to meet the ever-changing needs of our customers and to ensure we can always offer the best solution through capability, capacity and resilience at the best price. Our vendor agnostic approach among suppliers allows us to support innovation and disruptive technologies to deliver lower cost and/or higher quality goods and services to customers. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Equal opportunity

  Trustmarque operates an Equal Opportunities policy that outlines our commitments including creating a workforce that reflects the diversity of our communities. Other initiatives include supporting disabled people to develop skills and supporting in-work progression. Trustmarque is a Level 1 Disability Confident employer, demonstrating our commitment to employing a diverse workforce so all can flourish. We are committed to a policy of treating all its employees and applicants equally. We are committed to creating an environment where diversity is valued and respected and where our people can bring their different perspectives, and whole selves to work. Inclusivity and equal opportunities for all colleagues are paramount. Trustmarque is a Living wage employer, and we offer 14–18-month apprenticeships. In February 2024 we launched Encircle our DEI network – made by colleagues, for colleagues to support Diversity, Equity, and Inclusion in the workplace. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Wellbeing

  We align our approach to mental wellbeing to the six standards in the Mental Health at Work commitment, including staff work and wellbeing sessions, flexible working, speak-up policy, etc. We have a dedicated team of qualified Mental Health First Aiders who offer support to all Trustmarque Group Colleagues to offer advice regarding how to support and signpost – this is linked to the ALGEE mental health action plan. The Work+Wellbeing team also facilitate workshops or share resources to support wellbeing within the workplace, this can be found on our Work+Wellbeing team via the Trustmarque Hub. We have an Employee Assistance Programme which is available 24/7 to all Trustmarque Group Colleagues. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

Pricing

• Price: £450 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trials available for multiple sub-products - detail available upon request.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.