Bridgeall Limited

Data governance services

Data governance is a key requirement for all organisations. How you manage the data you have, ensure it is kept safe and make sure its consistent across your organisation.
Understanding, mapping and securing the data you hold, the skills and processes involved is key to our data governance services.

Features

• Robust methodology for data governance review
• Data governance and data strategy services
• Utilise the best available technology from Azure including Purview
• Understand the non-technology element, people, processes and culture
• Improve data quality across your data silos
• Ensure reporting standards are maintained
• Create a data catalog to improve data governance
• Improve data accessibility via data governance
• Bridgeall provides a full range of data governance services

Benefits

• Improve decision making with better data governance
• Consistent data across your organisation improves user experience
• Build solutions on Microsoft Azure to improve data governance
• UK based consultancy with proven methodology for data governance
• Leading Microsoft partner

£450 to £1,650 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

507552635586137

Contact

Andrew Hart
01412126400
tenders@bridgeall.com

Planning

• Planning service: Yes
• How the planning service works: Our data governance consultants will provide a review assessment exercise to identify the weaknesses in their approach to data governance and suggest improvements. Some of these improvements will involve technology recommendations.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: On premise, or classroom at our offices, or remotely
• Training is tied to specific services: Yes
• Services the training service works with: Data governance services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: If migration will be included in the service this will be fully communicated and managed within customer requirements.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure
  • Power BI
  • Microsoft Fabric

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: One of our Prince 2 Project Managers and our Cloud Operations Manager will undertake a workshop with the customer to agree the quality assurance and performance testing requirements. Agree, Scope and cost the requirements, PID, with Commercial wrap and agree a Contract. Bridgeall can either deliver the service completely using our resources, or work on the basis of a joint customer/Bridgeall team to deploy.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Through our ITIL service desk, as a Microsoft Partner

Service scope

• Service constraints: Our data governance services have no known constraints. Each requirement will be discussed with the customer beforehand.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Average 15 minutes. M-F 9-5pm
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Fair Start Scotland/DWP
• Support levels: • Azure services are available 24 x 7; • 99.9% availability; • SLA’s can be tailored and agreed to customer requirements, and flexed on a daily bases, as business requirements dictate

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Consulting providing ROI and comparisons

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 09 May 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 9001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Bridgeall is committed to achieving net zero CO2e emissions. We have appropriate steps to measure our CO2 emissions and take into consideration changing business circumstances, an evolving supplier landscape and flexible employee working habits to refine emissions figures and targets on an ongoing basis. We regularly review and, when necessary, update carbon reduction and environmental initiatives to continue progress towards net zero. We are committed to monitoring and reducing our environmental impact through measures like reducing energy use at our premises and for business travel, reusing and recycling materials, and considering environmental factors when purchasing. Our office segregates waste for recycling through William Tracey Group. We also comply with the ISO14001 standard for environmental management systems.; Our senior management team regularly meet to discuss targets for reducing energy consumption and our carbon footprint in delivery. Our staff primarily work from home, reducing commuting impact by 60% compared to pre-Covid. We encourage public transport for client site visits.; Through our waste partner, we fully recycle redundant hardware per best practice from Zero Waste Scotland and SEPA. We utilise specialist recycling to collect and process IT waste compliantly with WEEE regulations. Hard drives undergo secure NSA-approved destruction or UK government NCSC certified data erasure.; Our use of cloud computing provides significant energy savings through reduced hardware needs. We have extended server lifespans by repurposing older models, reducing new server purchases by 80% over 3 years. Virtualised Cloud/Virtual Desktop PCs will extend desktop/laptop lifespans also.

  Covid-19 recovery

  Bridgeall is committed to delivering exceptional value and service, particularly in the context of Covid-19 recovery. All through the pandemic we took necessary steps to ensure both our staff and customers were safe. We adopted a hybrid working environment and promoted working from home and continued to deliver our services without interruption. Our approach is tailored to meet the unique needs of our customers, ensuring that we understand their business, goals, and challenges to implement solutions that drive success. We have a proven track record of adapting quickly to changing circumstances, as evidenced by our rapid development of a new application system for Time for You (TFY) Care to handle increased caseloads during the pandemic.; Our commitment to social value is embedded in our operations. We strive to invest in our client’s business, projects, and communities, aiming to deliver environmental, social, and financial returns. This is exemplified by our work with Link Housing Association, where we provide annual financial sponsorship of their charity foundation, Link Living, which supports children and adults affected by trauma or disadvantage.; In our tender responses, we demonstrate our ability to deliver against social value themes. We propose credible targets and ensure performance is monitored against the National Themes, Outcomes, and Measures (TOMs) developed by the Social Value Portal. Our dedication to social value, particularly in aiding Covid-19 recovery, is evident in our strategic approach to service delivery, our investment in community and environmental projects, and our adherence to rigorous standards that ensure we contribute positively to society.

  Tackling economic inequality

  Bridgeall is dedicated to addressing economic inequality, recognising the importance of inclusive growth and equal opportunities. Our approach is multifaceted, focusing on creating employment opportunities, investing in skills development, and supporting local communities.; Our initiatives contribute to economic equality, such as our apprenticeship programs that offer valuable training and experience to young people, our partnerships with local educational institutions (Digital Critical Friends - 3 Bridgeall technical team members are mentors for Teachers in schools across Scotland. Their responsibility is around consulting, advising, supporting, and promoting, IT and computing amongst younger groups.), and our commitment to fair and ethical business practices that ensure the prosperity of the communities we serve.; Our procurement policies are designed to support small and medium-sized enterprises where possible, promoting local economic development and sustainability.; We are an accredited Living Wage Employer and support the Living Wage movement, valuing fair wages to attract and retain top talent while boosting staff morale and productivity. We oppose Exploitative Employment Practices like Zero Hours Contracts; Our commitment to fighting economic inequality is not only a moral imperative but also a strategic business decision that enhances our competitiveness and aligns with our values of integrity, respect, and social responsibility.; Bridgeall's commitment to social responsibility also extends to supporting local communities, as evidenced by our monthly food/money donations to the Glasgow Northeast foodbank. We have also supported them by providing IT resources for specific projects to assist them. This initiative is part of our broader efforts to address economic inequality and support those in need. Our contributions to the foodbank help provide essential supplies to families and individuals affected by economic hardship, reinforcing our pledge to foster a more equitable society. Through actions like these, Bridgeall not only demonstrates corporate citizenship but also strengthens community ties and supports sustainable development goals.

  Equal opportunity

  Bridgeall's equal opportunities ethos is reinforced by our proactive measures to prevent discrimination and promote equality in all aspects of our employment and service delivery. We abide by the Equality Act 2010 and have established a diverse workforce that reflects the communities we serve. Our policies ensure fair treatment for all, with a particular focus on supporting disabled individuals through career development and tailored training programs.; Our commitment to fair work practices is evident in our status as a signatory to the Scottish Government's Scottish Business Pledge and our accreditation as a Living Wage Employer. We believe that fair compensation is crucial for attracting and retaining top talent, boosting morale, and enhancing productivity. Investing significantly in staff development, we prioritise continuous learning and growth, tailoring training based on annual appraisals, and offering various resources for advancement.; Bridgeall has made significant progress in improving employee retention over the past few years. The retention rates have steadily increased from 82% in 2021 to 98% in 2023.; To ensure a consistent team with minimal turnover we adopt numerous practices across the entire business, which includes; Investing in Employee Development, Competitive Compensation and Benefits, Work-Life Balance, Flexible Working, Transparent Communication, Recognising and Celebrating Achievements, Addressing Employee Concerns, Promoting Mental Health & Well Being, Collaboration and Team-Building Exercises, Career Growth Opportunities, Exit Interviews and Analysis, Annual Reviews and Recognition Program.; Bridgeall's dedication to equal opportunities is not just a policy but a core principle that guides our actions and decisions, ensuring a workplace where everyone can thrive.

  Wellbeing

  Bridgeall firmly believes in supporting the health and wellbeing of our employees and the wider community. We have robust policies and initiatives in place to promote physical, mental, and emotional wellness.; Our comprehensive health and wellbeing policies encompass various aspects such as mental health support, stress management, work-life balance, and access to resources. These policies undergo regular reviews to align with best practices and evolving needs. We actively promote a culture of openness and support through regular communications highlighting available resources, wellness events, relaxation techniques, and tips for maintaining a healthy work-life balance.; Mental health is a key priority for Bridgeall. We have a dedicated intranet site serving as a central hub for mental health resources, information, and support services. Employees can access articles, guidance, and tools to enhance their mental wellbeing. Additionally, some select staff are trained Mental Health First Aiders who can provide a confidential listening ear and suggest appropriate support options when needed.; Bridgeall encourages a healthy work-life balance through flexible work arrangements, enabling employees to strike an equilibrium between professional commitments and personal lives. We conduct training and awareness programmes to equip our team with knowledge and strategies for self-care and overall wellbeing.; Extending our commitment beyond our workforce, Bridgeall actively supports community engagement and integration. Our approach is flexible and responsive, supporting community-led initiatives that align with our values and objectives.; Bridgeall believes in continuous improvement and collaboration. We are dedicated to sharing our experiences, evaluating outcomes, identifying areas of success, and exploring opportunities to grow and enhance our health and wellbeing initiatives for the greatest impact on the communities we serve.

Pricing

• Price: £450 to £1,650 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.