CLOUD LOGIK LTD

Platform as a Service

Cloud Platform as a Service capability covering:
● Availability
● Performance
● Incident response and resolution
● Monitoring and alerting
● Security, Integration and regression testing.
● User management
● Database administration services
● Management and support of managed Cloud services

Features

• Provision and maintenance of cloud based development tools
• Provision and maintenance of cloud Operating System(s)
• Provision and maintenance of cloud middle ware
• Provision and administration of databases
• Provision and maintenance of all cloud infrastructure
• Deployment of dedicated DevOps teams, including SecOps
• Support for release and all change management with SLAs
• Knowledge Transfer to in-house WebOps/DevOps teams
• Deployment of test automation engineer(s)

Benefits

• Self service - clients are able to access cloud resources
• Faster time to market- write and release code at pace
• Predictable outcomes - Infrastructure as Code deployed thoughout
• Reduced overhead - infrastructure decisions are managed
• 24/7 support
• Resilient architecture (HA/DR etc)
• Access to advanced cloud SME's
• Best practice practices and engineering patterns

£350 to £1,250 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@cloudlogik.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

507596748827681

Contact

Max Lakanu
07751796707
info@cloudlogik.co.uk

Planning

• Planning service: Yes
• How the planning service works: Phase 1: ; - Define/validate vision; - Execute/validate application rationalisation analysis; - Outline/validate cloud strategy; - Outline/validate Terms of Reference (ToR); - Small 'transition, transform and go' team on-boarded; ; Phase 2:; - Architecture definitions; - Programme and delivery fundamentals agreed; - Delivery & Management ToR's defined; - Horizon plans agreed; - Contract negotiations and agreements in place; - Minimum Viable Cloud (MVC) definitions outlined; - Full 'transition, transform and go' team on-boarded; ; Phase 3; - Target architecture MVC 1 built; - Continuous Integration and Continuous Delivery practices agreed; - Migration rehearsal 1 delivered; - Delivery ceremonies in full swing (backlog refinement, retro's, show the thing, supplier board reviews, contract reviews etc.); - Business cases and recruitment campaign to replace migration team in play; - Acceptance into Service (AiS) plan and processes agreed; ; Phase 4; - Accelerated migration plan in execution; - Decommissioning of assets in execution; - Knowledge transfer to permanent civil servants in train; - AiS plans in execution; - Assets migrated; - Project close down and team rationalised to small footprint to facilitate complete knowledge transfer; ; Phase 5; - Backlog review; - Hand over to operational team; - Warranty/Early Life Support complete; - 'go'
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training is delivered through knowledge transfer; processes and procedures are documented on tools like Confluence and handed over during the Acceptance into Service (AiS) phase of delivery.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The paragraphs below provides you with a summary of our tried and tested approach to migration. Please refer to the response in the Planning section for more information; Phase 1: A cloud vision and strategy has been defined or validated and signed-off with relevant stakeholders; ; Phase 2: organisational assets are assessed for cloud suitability. Note that during this phase, recommendations to retire or archive applications will also be provided in order to further strengthen the business case(s).; ; Phase 3: target environment is built, migration rehearsals are implemented and low risk applications are already operational in the target environment ; ; Phase 4: migration plan is executed at pace, Acceptance into Service processes are being executed and knowledge transfer has begun. Further to this, the footprint of the migration team begins to reduce saving you money; ; Phase 5: migration plan is completely delivered, product backlogs are refined with the operational team; early life support is train and concludes with complete decamping of consultants i.e. 'go'
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: An end to end automated test framework/pipeline will be implemented (where possible) to assure quality. The range of tests are typically implemented throughout the life time of the migration project and automatically triggered any time changes are made to the target environment, tooling and/or the application itself. ; ; The test framework typically includes:; ; IT Health Checks:; - the range of attack vectors simulated will be agreed with the Cyber/assurance team e.g.spoofing, tampering,repudiation, information disclosure etc.; ; Regression tests:; - a suite of automated tests agreed with product managers and business stakeholders; ; Performance tests:; - automated tests scaled to resemble user loads ; - soak tests ; ; Operational Acceptance Tests; - successful build and deployment; - successful functional testing ; - successful non-functional testing; - successful IT Health Check; - high-level technical design, including resiliency, HA, DR and scaling capabilities and limitations; - cost management design; - service Design document; - information Assurance assessment & GDPR; - approved cut over plan; - infrastructure host & build (IHB) tests; ; Accessibility testing; - automated testing where appropriate

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Other
• Other security services:
  • Support with co-defining attack vectors
  • Support with configuring the target environment (alerts, dash boarding etc)
  • Support with configuring tooling to simulate assurance test criteria
  • Support with implementing assurance test criteria

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Our delivery model is to 'transition, transform and go'; however we are happy to support our clients with standing up an operational team to support BAU activity post migration.

Service scope

• Service constraints: Not applicable

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Severity 1 – Urgent; Time to Respond: 30 minutes; Time to Fix: 4 Hours; Time to Fix: 6 Hours; ; Severity 2 – High; Time to Respond: 1 hour ; Time to Fix: 8 hours ; Time to Fix: 12 hours ; ; Severity 3 – Moderate; Time to Respond: 2 hours ; Time to Fix: 16 hours; Time to Fix: 24 hours ; ; Severity 4 – Low; Time to Respond: 4 hours ; Time to Fix: 40 hours; Time to Fix: 60 hours; ; A dedicated technical account manager and cloud support engineer will be provided as part of the service.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We are reliant on the software developers to perform AT testing
• Support levels: Severity 1 – Urgent; Time to Respond: 30 minures; Time to Fix: 4 Hours; Time to Fix: 6 Hours; ; Severity 2 – High; Time to Respond: 1 hour ; Time to Fix: 8 hours ; Time to Fix: 12 hours ; ; Severity 3 – Moderate; Time to Respond: 2 hours ; Time to Fix: 16 hours; Time to Fix: 24 hours ; ; Severity 4 – Low; Time to Respond: 4 hours ; Time to Fix: 40 hours; Time to Fix: 60 hours; ; A dedicated technical account manager and cloud support engineer will be provided as part of the service.; ; The cost is dependent on the size and complexity of the migration, in addition to whether the client requires 24/7 support, extended hours or standard hours.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Cloud Logik is an Equal Opportunities employer. Our future success is based on our ability to recruit, retain and develop the best people in order to meet the needs of the business. We are committed to ensuring all partners, employees, contractors and job applicants receive fair and equitable treatment across all aspects - including: recruitment & selection; terms & conditions of employment; appraisal, promotion, remuneration, training and personal development.; The policy applies regardless of sex, gender reassignment, marital status, part-time status, sexual orientation, colour, race, nationality, national or ethnic origin, religion or creed, disability, responsibility for dependents, age and membership or non-membership of a trade union or political affiliation.; Our resource management business partner has overall responsibility for application of the policy across the organisation; Any breach, or alleged breach, of our policy is taken seriously, investigated fully - and that anyone found to be in breach of the policy could be subject to disciplinary action.; We require all partners, employees and contractors to act in accordance with the policy and to promote the spirit of it to the full.; ; We have set out to develop a culture where differences between people are celebrated and the full potential of our people are developed to the benefit of our clients, our staff and our business. Our diversity strategy emphasises seven key areas: training, flexible working arrangements, recruitment practices including targeting non-traditional talent pools, networking, communications, coaching and mentoring, and monitoring progress. Equal opportunities and diversity are also factored into our wider processes; for example, our approach to procurement includes checks on our business partners and the need for equal opportunities and diversity to be managed effectively within the supply chain.

  Wellbeing

  We recognise our duty to comply with legislative requirements on wellbeing and, so far as is reasonably practicable we will:; • Provide, at all times, a safe and healthy working environment and welfare facilities; • Provide a safe place of work, including safe access and egress; • Provide and maintain plant, machinery, equipment and systems of work that are safe and without risks to health; • Seek to ensure staff competence by allocation of reasonable resources for the provision of information, consultation, instruction, training and supervision; • Carry out periodic risk assessments of the workplace, including risk identification, rectification and control; • Ensure that all accidents are thoroughly investigated, documented and reported in accordance with statutory obligations and best management practice and remedial action taken to prevent recurrence; • Provision of adequate resource to effect all compliance requirements; • Seek expert advice in the field of health and safety where relevant.; ; Staff are reminded that they have a duty to: ; • Make themselves aware of the firm's Health & Safety policy, notably the duty of care to themselves and others; this is available to all staff in each location; • Not to misuse or interfere with any facilities, equipment and systems provided by the firm in the interests of health and safety; • To inform local management of serious and imminent dangers to health and safety, and any potential inadequacies in the firm's health and safety arrangements.

Pricing

• Price: £350 to £1,250 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@cloudlogik.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.