Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

Twin Technology

TT Mobile end-to-end Security

An advanced mobile threat defense solution for all, providing persistent, on-device protection to corporate-owned and BYOD devices. Leveraging advanced machine learning, detects threats across the kill chain: device, network, phishing, and app attacks. Built on the z9 machine learning platform. Competitive pricing for public sector

Features

  • Secure mobile endpoints
  • Access Mission critical systems safely
  • Access sensitive data securely
  • Device, Network, Apps & Phishing threat detection
  • Proactive visibility into risks and vulnerabilities
  • On-device remediation and UEM driven compliance actions
  • Deep forensics for Threat Hunting & Incident Response
  • Zero Touch Deployment

Benefits

  • Threat Intelligence and complete protection
  • Peace of mind when accessing data
  • Detects both known and unknown threats
  • Protecting the device against all primary attack vectors,
  • Built on the z9 machine learning platform
  • The unmatched forensics provided to prevent a compromise
  • Integrations into enterprise SIEM, IAM, UEM, and XDR platforms
  • Address local data laws and compliance needs by deploying Hybrid
  • Complete Mobile Coverage, No matter the mobile device
  • The global leader in mobile security

Pricing

£48 a user a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@twintechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 0 7 6 1 5 0 5 6 3 5 1 7 9 1

Contact

Twin Technology Larry Rach
Telephone: 01923 228820
Email: sales@twintechnology.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
Mobile device software - iOS, Googl......

User support

Email or online ticketing support
Yes, at extra cost
Support response times
8am - 6pm
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We provide this service via Microsoft TEAMs.
Onsite support
Yes, at extra cost
Support levels
We provide 3 levels of support, Gold, Silver and Bronze. The costs of these vary from the amount of support time purchased by each customer.
We provide a technical account manager for each service ticket raised.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Simple, clear instructions on the website to follow, or we can send an email set of instructions
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
The contract ends when the document expires or they do not renew a new document instance.
End-of-contract process
We will delete all documents once the term has expired. This is usually within 30 days of the expiry date and is done without a cost incurred.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
No

Scaling

Independence of resources
The service uses Elastic load balancing, to ensure application traffic can be catered for.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Downloadable to any device, once permission is granted.
Data export formats
Other
Other data export formats
  • JPEG
  • PDF
  • PNG
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.9%
Approach to resilience
AWS Cloud data centre
Outage reporting
Email alerts and notification on website

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
If the client requires access Two Factor Authentication can be provided.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Barclaycard
PCI DSS accreditation date
28/04/2019
What the PCI DSS doesn’t cover
American Express transactions Diner card transactions
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
We are working towards ISO27001 standards
Information security policies and processes
We operate the service in line with four key policy documents: Information Governance policy: overarching corporate controls including risk management, training and people controls, change control and incident response. Information Management policy: information lifecycle from creation to destruction including naming, storage, subject access, archiving, retention and destruction. Information Security policy: the securing of data, hardcopy and electronic, at rest and in transit including cryptography, access controls, virus and malware protection, passwords and penetration testing regimes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All components are recorded on a asset register and asset tagged where necessary. Should changes be needed a formal request is submitted to the change management board and risks would be assessed against the current safeguards in place against that component. Based on this assessment that change management board would recommend the correct and safest course of action.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Potential threats are identified through risk assessments. Our response to identified threats is measured on severity and impact. This also defines the level to which the issue is escalated.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We run anti-virus software on all servers and also gain reporting within our network on intrusion and unauthorised access attempts.
Incident management type
Supplier-defined controls
Incident management approach
We run anti-virus software on all servers and also gain reporting within our network on intrusion and unauthorised access attempts.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Twin Technology is dedicated to the continuous improvement, understanding and taking appropriate responsibility for any adverse environmental, social, and economic impacts of its consultative work. In doing so, Twin Technology considers impacts on a life-cycle basis and prioritises actions according to: alignment with the companies values, magnitude of impact, and compliance with any applicable regulations.
Twin Technology has also commited to reducing our carbon footprint by investing in electric vehicles.

Equal opportunity

Twin Technology has an equal opportunity policy already in place, It is our policy in recognition of all relevant legislation to ensure that there will be no discrimination on the grounds of colour, race, nationality, religion, gender, marital status, domestic circumstance, disability, sexual orientation, age, or any legal affiliation(s). This is a positive policy and it is the requirement of all staff, employed or contracted, to actively follow these requirements.

Wellbeing

Twin Technology's acknowledges the importance of wellbeing and this is incorporated within it health and safety policy.
Twin Technology Ltd recognises that it has responsibilities for the health and safety of our workforce whilst at work and others who could be affected by our work activities. We will assess the hazards and risks faced by our workforce in the course of their work and take action to control those risks to an acceptable, tolerable level.
Our Managers and Supervisors are made aware of their responsibilities and required to take all reasonable precautions to ensure the safety, health and welfare of our workforce and anyone else likely to be affected by the operation of our business.

Pricing

Price
£48 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We do offer a free trial for the service in some circumstances. It would be on a 30 day trial at most and generally will include almost all functions of the full purchased product/service.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@twintechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.