PricewaterhouseCoopers (LLP) PwC

PwC Grants Management Platform

PwC provides an end to end, cloud based grants management asset as a service. Our tried and tested platform is tailored to your requirements across public, private and third sector organisations. PwC offers scheme design, marketing/applicant engagement, assessment, award, payment management, monitoring/evaluation and real time management information functionality.

Features

• Configurable applicant portal functionality for large and small grant programmes
• User centric and tailored design approach
• Multi-channel targeted marketing campaigns with market segmentation
• Experienced grant assessors with UK based query centre
• Tailorable to most clients’ CRM system and licensing preferences
• Robust, proportionate and risk based due diligence processes
• Real time access to management information(MI) via interactive dashboards
• Ability to manage payment processing, which may include cash management
• Integrated document repositories to support audit
• Evaluation and articulation of the impact/outcomes of the scheme

Benefits

• Streamlined user journey, minimising the administrative requirements for applicants
• Rapid scheme mobilisation with clear visibility of the grants pipeline
• Digitally enabled platform with 24/7 access to submit applications
• Grants expertise combined with a breadth of subject matter experts
• Automated processes enhance efficiency and reduce scope for error
• Flexible and experienced surge resourcing to support fluctuating activity demand
• Rich and real-time MI enable quick and strategic decision making
• Robust and proportionate internal controls which may include external audits
• Evaluations provide an evidence base for strategic management decisions
• Full audit trail of assessment, engagement and decision points

£100 to £2,750 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk_tender_tracker@pwc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

508098572408178

Contact

Catherine Hurl
028 9041 5797
uk_tender_tracker@pwc.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Community cloud
• Service constraints: No
• System requirements: No system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24 hours Monday to Friday.; ; However on a current project we are actually operational 7 days a week. This wouldn't be the norm though more a covid thing but still possible.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: N/A
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Provide guidance documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We have a secure data transfer system or can use a secure system you may have
• End-of-contract process: We can discuss transferring the data over to you pending data ownership clauses

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Website automatically adjusts to mobile view
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Website accessed via secure authentication method
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: N/a
• API: Yes
• What users can and can't do using the API: We utilise an API to connect with companies house to verify organisations. This automation speeds up the process of application and ensures only eligible businesses make an application (the verfication process can be adjusted as required)
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Made bespoke to your grant programme

Scaling

• Independence of resources: Solution is load balanced and user numbers are throttled to minimise performance impact

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide metrics around site visits, registrations, applications, queries etc split by geography, demographic etc depending on data being captured
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: We can provide the data as agreed in a single file
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: XLS
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 95% availability
• Approach to resilience: Servers on resilient server hardware which is mirrored on to back up hardware in another data centre
• Outage reporting: Report and email

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: We verify accounts through first checking organisation eligibility then providing a link once registered to create an account _ password
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: 18/06/2022
• What the ISO/IEC 27001 doesn’t cover: PwC operates an Information Security Management System that complies and aligns with the requirements of ISO/IEC 27001:2013 for all client data that comes under our control or ownership by virtue of a contract for services between PricewaterhouseCoopers LLP and a client.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay from FIS
• PCI DSS accreditation date: 04/02/2022
• What the PCI DSS doesn’t cover: "It covers the use of all credit card facilities that PwC uses. These are the online terminal used by Collections to take card payments by clients, and handheld terminals used by the business for charity collections, and by the pharmacy for their payments.; "
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: BS ISO 22301:2012, Business continuity management systems requirements

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: CHECK

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: N/A
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability identification process from secure code review, vendor security release awareness across components and regular pen testing. These are then prioritised based on risk and added into a release roadmap for immediate or future rollout.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: N/a
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: A support management team exists for incident and request response as well as service governance against SLAs. Scheduled sessions with the client via a service manager to report on service fulfilment.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Companies House

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We work with our suppliers throughout the supply chain and operations to reduce emissions. We are on target for net zero by 2030. In 2023, we were again ‘platinum rated’ for sustainability from EcoVadis, - top 1% with our environmental performance deemed ‘outstanding’. We’re a carbon management leader for our ‘strong greenhouse gases management system and decarbonisation commitments, actions and reporting capabilities’.; ; The specifics varies per engagement, but our G-Cloud service provision will tackle climate change by one or more of the following:; a. Using climate friendly (low processing) algorithms.; b. Articulating climate impact on the hosting platform.; c. Including climate impact in options analysis to minimise climate impact whilst meeting contract objectives.; d. Investing in green tech, considering impact of manufacture, usage and at end of life.; e. Engaging with VCSEs to recondition technology.; f. Having 100% green energy on all our premises.; g. Sending zero waste to energy.; ; During engagement delivery, we implement Thoughtful Travel as our greatest climate impact is business travel. Specifically we: ; a. Collaborate online where appropriate, to avoid unnecessary travel.; b. Work in our network of BREEAM rated offices accessible by public transport (typically generating lower emissions compared to remote working); c. Enforce use of our travel booking app which prevents the least environmentally friendly modes of travel and has emissions information for different transport options. ; d. Agree travel in advance ; e. Use our climate forecaster and reporting tool to model our transport decisions and provide clear reporting of our emissions (which are our Buyers’ scope 3 emissions); ; We also induce and support our people to lower their own climate impact, facilitating circular economy principles e.g. recycling personal technology and clothing, sharing relevant practices.

  Covid-19 recovery

  Our G-Cloud services have been critical to Covid-19 recovery as follows:; a. Harnessing the power of cloud scalability and flexibility to our clients, enabling them to adjust their IT infrastructure ‘on demand’. This is important for Covid-19 recovery as Buyers still need to support remote working and online operations.; b. Reimagining how we deliver work - our cloud computing capabilities enable remote work by providing secure access to business applications and data from anywhere. This supports Covid-19 recovery in Buyers’ contracts by maintaining productivity, collaboration and service delivery.; c. Implementing robust security measures for our clients to meet increased cybersecurity risks - thus safeguarding their cloud infrastructure and data, a key issue for many government Buyers.; d. Providing robust and resilient cloud infrastructure to our clients, thus helping Buyers maintain business continuity throughout the pandemic.; e. Supporting our Buyers’ need for digital transformation, which has been accelerated by the pandemic. For example, we help organisations leverage cloud technologies to modernise their IT infrastructure, adopt agile development practices and drive innovation.; f. Providing digital skills training for people over 50, who became unemployed during Covid-19, to enable them to reskill and become economically active again.; g. Scaling up our office presence and delivering engagements in UK cold spots which include Bradford and Belfast, to support economic recovery and growth.; h. Significantly expanding our presence in areas such as Manchester and Cardiff which were also severely impacted by Covid-19.; ; We continue to innovate in emerging cloud technology to help Buyers tackle Covid-19 challenges and support a green transition, by enabling remote working, ensuring security and compliance, supporting scalability, driving digital transformation, and increasing business resilience.

  Tackling economic inequality

  Our G-Cloud 14 service provision will help tackle economic inequality as follows:; ; Increase supply chain resilience, capacity, and diversity by:; a. Teaming with diverse businesses in contract delivery e.g Auticon, a VCSE specialising in IT consultancy, staffed by people with autistic spectrum disorders. We also team with micro and small firms depending on the engagement scope and location.; b. We procure from social enterprises for ancillary products and services - e.g. catering and stationery. We are a founding member of the Buy Social Corporate Challenge and spend about £5m p/a with social enterprises. Therefore, indirect spend will help to tackle economic inequality.; c. Structuring our procurement to be accessible by social enterprises and apprentices in their provision of services to us and having transparent, fair, and clear procurement plans.; d. Running skills development seminars to help social enterprises become contract ready in conjunction with the School for Social Entrepreneurs.; e. Offering an equitable share of profit and risk within the contract and paying promptly. Since 2018, we have reported in line with Government’s Reporting on Payment Practices and Performance regulations.; ; Tackling Human Rights & Modern Slavery:; a. We have been rated ‘outstanding’ for Human Rights by EcoVadis. We focus on Modern Slavery “hotspots” in our supply chain and have detailed our policies, governance, risk management approach and related reporting in our Human Rights & Modern Slavery Statement.; ; Modernising delivery: ; a. We team with leading technology suppliers and innovate modern ways to deliver work and horizon scan for new opportunities to drive better outcomes or more efficient delivery. ; b. Recently awarded by Google for our innovative Generative AI solution - mindful of potential concerns posed by AI.; ; Developing skills:; a. We deploy apprentices from our technology degree apprentice scheme in appropriate roles - this will form part of their portfolio submission.

  Equal opportunity

  We are a level 2 disability confident employer and our platinum EcoVadis rating includes “Outstanding” for Labour and Human Rights performance as a result of our programmes to continuously manage the human rights risk associated with our operations and supply chain, and promote diversity, equity and inclusion.; ; Our G-Cloud 14 service provision will help with equal opportunity as follows:; ; a. Providing opportunities for people from underrepresented groups, so they can gain the experience they require to progress through our business. ; b. Specifically for disabled people, we team with VCSEs e.g. Auticon to provide work opportunities. For our own people and third parties we provide assistive technology and accommodations to enable people to manage long-term conditions.; c. We collaborate with under-represented groups so that our services are accessible and culturally inclusive.; d. Within our contract delivery we measure representation at all levels and gain feedback on quality of experience as retention and development requires people to have a sense of belonging and opportunities to develop.; e. We have a technology apprenticeship programme and our service provision gives opportunities (with oversight) to our apprentices, to help develop digital skills e.g. cloud and a portfolio for qualifications.; f. We conduct outreach to attract people to attend relevant training to work on call off contracts and monitor the diversity of our security cleared talent pool so we can mobilise diverse talent at pace.; g. We offer coaching to client personnel, nominated by the Buyer, to help them with their workforce equality strategy.; h. We offer community outreach including technical and relevant core skills, and raising confidence and ambitions to help people from underrepresented groups become economically active.

  Wellbeing

  Our G-Cloud service provision will help with wellbeing by our culture of support embedded within our ways of working:; a. developing an initial action plan to address typical health and wellbeing risks associated with cloud service provision. This includes checking work allocation in advance (alongside holiday and professional development), reviewing workload weekly and monitoring timesheets; providing suitable ergonomic equipment, creating a supportive environment, empowering and supporting our people to deliver their work and recognising their impact.; b. Empowering people to self-care e.g. attending routine medical appointments or attending to personal matters using everyday flexibility for work life balance.; - Collaborating with each team on wellbeing initiatives to suit their needs e.g. walking meetings, “dress for your day”, office fruit bowls, team-led yoga.; c. Sharing ideas for outside working hours e.g. using our corporate licence for the Headspace app or painting.; - Signposting corporate sources of support e.g.helplines and medical support - for PwC, Buyer and third party people, including help for issues like bereavement and firmwide resources e.g. support during world conflicts or the financial crisis. ; d. Accommodating access requirements and management of health conditions (as a Disability Level 2 Confident employer and signatory to Working With Cancer pledge).; e. We collaborate with financial organisations such as Aviva to host webinars for our people to make more informed decisions regarding their pension and as well as regular mortgage workshops.; f. Support different cultures e.g. opportunity to participate in the Ramadan challenge to promote insight and understanding during this period. ; ; We also share ideas with the wider community via LinkedIn Live for example on “digital detoxing” and promoting a culture of self-care.

Pricing

• Price: £100 to £2,750 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk_tender_tracker@pwc.com. Tell them what format you need. It will help if you say what assistive technology you use.