WM5G LIMITED

Technology Adoption Consultancy

WM5G offers Connectivity Advisory (or barrier busting) services called Simplifi supported by digital mapping and workflow technology and for Health & Care we offer Community Diagnosis services focussing on Colon Capsule Endscopy, Digital Discharge Services and Tech-enabled Care solutions

Features

• Connectivity strategy development services
• Digital connectivity map and process services
• Dispute resolution services
• Project and programme management
• Patient pathway integration
• Delivery of a fully managed solution
• Procurement support via our leading large-scale framework
• Home set-up and technical support for TEC citizens
• Referral management processes ensuring consistent assessment and eligibility validation
• Training and support to help staff adopt confidently

Benefits

• Accelerate deployment of advanced connectivity networks
• Secure investment from Government schemes including broadband vouchers
• Ensure new development are future proofed
• Accelerate screening time for bowel cancer diagnosis
• Reduce treatment costs and boost treatment success through earlier diagnosis
• Data integration with standard NHS systems
• Support patients to recover at home effectively
• Proactively support more citizens to live at home for longer
• Gives citizens and their carers confidence and independence
• Creates scalable, sustainable service models replicable across multiple local authorities

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at denise.china@wm5g.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

508356664556906

Contact

Denise China
07827 909061
denise.china@wm5g.org.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Adult Social Care
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Yes an extension - we offer fully managed solutions for health & care combining diagnosis, discharge and care technology services with clinical and other support services and for connectivity we provide advisory services on-top of our digital map and tool.
• Cloud deployment model: Hybrid cloud
• Service constraints: No - these are very flexible managed solutions that are designed to work with a wide range of clients.
• System requirements:
  • Reliable home connectivity enabling continuous data transmission to monitoring platform
  • Compatible data platform to integrate TEC devices using open APIs.
  • Secure environment supporting DPIA assessments for deployed TEC solutions
  • Staff access to devices and dashboards requiring authenticated user permissions.
  • Local authority systems capable of receiving shared monitoring data securely.
  • Ability to support device charging and safe in‑home installation.
  • Standard web browsers, Chrome, Edge, Safari and O365
  • Integration readiness with wider services such as housing monitoring infrastructure.
  • Secure networks enabling encrypted data transfer using Transport Layer Security.
  • Support for diverse user accessibility needs across multiple device types.

User support

• Email or online ticketing support: Yes
• Support response times: Yes we provide weekday support 9-5. We aim to respond to queries within one working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: With our partners we work with a third party consultants to evaluate and advise on web accessibility and they use a digital quality management tool to analyse an identify accessibility issues. Additionally, they periodically audit selected webpages to manually inspect, ensuring that problems are resolved and that the site is accessible for all users, including those with disabilities.
• Onsite support: Yes, at extra cost
• Support levels: For Connectivity we provide 9-5 weekday support and service availability. As this isn't a critical service we don't provide support outside of these times; ; For TEC and DDS we provide 24/7 monitoring centre support for continuous service availability and 9-5 weekday support for referrals and care. We can also offer pricing options for even higher levels of support.; For CCE we provide 9-5 weekday support for appointments and re-write.; ; Support activities are built into the core service and do not follow a tiered or chargeable support model. All support is included in standard contract charges, with the exception that activities delivered outside core hours (after 6pm or on weekends) may incur standard contract charges where chosen by the provider.; ; A dedicated account management structure is provided, consisting of an account manager/director and a project manager. This team oversees onboarding, day‑to‑day engagement, performance tracking, and issue resolution, fulfilling the role of a technical account manager within the programme.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Users are supported through a structured onboarding and mobilisation process built into Simplifi, CCE, DDS and TEC managed service, delivering on site installation and training the recipient, ensuring devices are set up correctly and users (and their carers, where applicable) understand how to use them confidently. This includes hands on demonstrations, guidance on device functions, and support tailored to individual communication, cognitive, or accessibility needs.; ; Practitioners access the service through a web based referral interface, which is available 24/7 and requires no software installation. The Provider confirms referrals, conducts assessments, and guides practitioners through technology selection, ensuring they understand the process and available options.; ; As part of mobilisation, staff receive practice development support and culture change guidance, helping teams embed the services effectively into day to day workflows. Ongoing learning is supported through collaboration with councils, monitoring centre staff, Digital Care Navigators, and other programme partners.; ; User documentation is provided through device guides and written materials supplied during installation. Continuous support is maintained through structured review, monitoring, and maintenance processes
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: At contract termination, WM5G and its sub-contractors ensure that all Customer Data is returned in a structured, commonly used, non‑proprietary format. In line with public‑sector data protection and exit‑management clauses, all data is made available within an agreed timeframe and via secure transfer channels. Customers can request data extracts at any point, and at contract end we provide a full export covering all records, audit logs, device readings, care‑activity data, and configuration history.; ; Data is supplied in open formats such as CSV, PDF, JSON or other mutually agreed standards, ensuring it can be ingested into alternative systems without dependency on consortium tooling. Where personal data is processed, all return, deletion, and handover activities follow established procedures for secure handling and lawful processing.; ; Following confirmation that the Customer has successfully received and validated all data, WM5G (and sub-contractors) initiate secure erasure in accordance with good industry practice, including overwriting, destruction of storage media, and documented evidence of completion, reflecting obligations such as secure deletion and destruction of storage media ; ; This structured, assured approach guarantees continuity of service, full data portability, and compliance with the Customer’s governance and statutory requirements."
• End-of-contract process: At the end of the contract, WM5G and its sub-contractors follow a structured exit process to ensure a smooth transition for the Customer. We provide an agreed exit plan that includes service wind‑down, handover of documentation, configuration details, and knowledge transfer. Customers receive a full export of all data in open, non‑proprietary formats (e.g., CSV, JSON, PDF), enabling straightforward migration to a new provider. Once the Customer confirms successful receipt of data, WM5G securely deletes all remaining copies in line with public‑sector requirements for data handling and secure destruction, consistent with obligations for erasure and destruction of storage media.; ; The contract price includes all activities required to deliver the core service: deployment, commissioning, monitoring platform access, reporting, dashboards, standard training, service desk support, incident resolution, security and governance controls, and standard end‑of‑contract data extraction. These inclusions align with public‑sector pricing expectations that core delivery elements and associated costs must be included in the pricing schedule.; ; Additional costs apply only where the Customer requests services beyond the agreed scope, such as bespoke integrations, significant service redesign, optional on‑site support, enhanced training, accelerated exit assistance, or expanded device/caseload volumes.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: With our partners we offer apps that citizens or other end users can use with shorter simpler screens for easy interaction
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: End users and citizens can use several apps or web interfaces. The latter are dashboard and workflow orientated for b2b users
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: With our partners we run regular tests, including manual and automated testing. Users with visual impairments have also reviewed the system. Medtronic work with third party consultants to evaluate web accessibility. Additionally they prioritise testing with assistive technologies to ensure their products are accessible for all users.
• API: Yes
• What users can and can't do using the API: Yes - transfer data to/from end users own interfaces, applications and data storage
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We guarantee consistent performance through a combination of scalable architecture, proactive monitoring and defined service‑level controls. The service is designed to dynamically allocate resources so that increases in usage by one Customer do not degrade performance for others. Continuous monitoring of capacity, throughput and system health allows early identification of load pressures, with automated scaling and remediation to maintain stability. Regular contract and performance reviews ensure thresholds and service levels are met, supported by disaster recovery and service‑continuity arrangements that protect end‑users from disruption. This approach ensures reliable operation regardless of wider demand across the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Our service provides comprehensive service‑usage metrics as part of the core offering. We generate regular datasets and performance reports that capture platform activity, service adoption, utilisation trends, alert volumes, user outcomes and other operational indicators. These metrics enable Customers to track effectiveness, support continuous improvement, and inform strategic decision‑making. Data is supplied in formats compatible with council and NHS systems, ensuring consistency across reporting environments. Insights are refined collaboratively with Customers to enhance quality, accuracy and governance. This data‑driven approach underpins benefits realisation, performance monitoring, and assurance throughout the lifetime of the contract.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Medtronic, Whzan and Alcove Group

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Client end-users can export their data via APIs or on request secure file transfers
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Public Sector Network for DDS. Our DDS partner is is connected to the Health and Social Care Network (HSCN), which is the UK’s secure private network for the NHS and public‑sector health bodies. This means we use a private/public‑sector network for secure data transfer.
• Data protection within supplier network: Other
• Other protection within supplier network: Public Sector Network for DDS. In addition Other data protection methods include: ISO 27001 (information security), Cyber Essentials Plus, DSPT compliance and NHS DTAC compliance.; Other for TEC this includes ISO9001 and Cyber Essentials Plus.

Availability and resilience

• Guaranteed availability: For TEC we offer with our partner: 24/7 AI‑Enabled Alarm Receiving Centre (ARC) & Responder Services, UK‑Wide Care Technology Service Coverage, Virtual Care Agency – Daily Remote Care Delivery, Integrated IoT and Smart‑Alerting Services; For DDS we offer with our partner: National availability across the UK, Continuous remote monitoring via Virtual Wards, Rapid deployment of Blue Box kits, Support available Mon–Fri, 9am–5pm, 24/7 data interoperability with NHS systems; For connectivity: As this isn't a critical service we offer availability of consulting and expert support services during weekdays 9-5
• Approach to resilience: Available on request
• Outage reporting: By email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted through authenticated logins with multi‑factor authentication, configurable password complexity, lockout settings and automatic session timeouts to prevent unauthorised access. All data is encrypted in transit and at rest. Administrative privileges are limited to authorised staff following role‑based access controls. Support channels (Teams, SharePoint and Microsoft 365 resources) also require authenticated, verified identities, with MFA mandatory for guest and external users before they can access shared files or support interactions. These combined controls ensure only approved personnel can manage configurations or access sensitive operational environments.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: We are compliant with Cyber Essentials and security governance is structured and audited through our parent company's Assurance Framework
• Information security policies and processes: "WM5G follows the information‑security, data‑protection and cyber‑security policies of the West Midlands Combined Authority (WMCA), operating within its established assurance and governance framework. TWM5G must maintain data‑protection governance measures such as policies, procedures, risk registers, privacy‑impact assessments, audit reporting, and assigned roles and responsibilities. It also requires the organisation to be registered with the ICO and to have a designated data‑protection lead. ; ; Operationally, WM5G works closely with WMCA’s Information Management and Cyber Security team to ensure adherence to WMCA GDPR, data‑security requirements and the wider cyber‑security posture. This is documented in the WM5G Entity PID, which specifies joint work to create a roadmap toward ISO 27001 alignment and confirms that WM5G complies with WMCA’s GDPR policy and information‑security processes. ; ; Security policies are reinforced through mandatory training, including information‑security, cyber‑security, and data‑protection modules, which all WM5G staff must complete. ; ; Governance and policy compliance are maintained through regular reporting structures, including project dashboards, board‑level oversight, and assurance reviews required by WMCA. Risk registers, monitoring processes, and periodic audits ensure policy adherence and provide mechanisms for escalation and remediation where required."
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: WM5G uses supplier‑defined configuration and change‑management processes embedded within its service‑management and PMO framework. Service components—such as hardware assets, SIMs, network elements and system configurations—are tracked through lifecycle documentation, asset records, telemetry and configuration logs, which include dedicated sections for asset, configuration and change management . Operational tools further support configuration tracking, logging and documentation control . Changes follow structured governance, including dependency review, integration checks and assessment of security and privacy implications before deployment, reinforced through WM5G’s PMO processes, technical reviews and escalation pathways .
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Our standard terms and service agreements require our technology partners to adopt continuous vulnerability identification - to address risks including poor credential management, hard‑coded credentials, unpatched device software; Risk‑based triage and prioritisation - incl. Effective vulnerability management requires ongoing scanning, classification, prioritisation, and continuous mitigation and monitoring; Patch and configuration management. We get information on potential threats from NCSC cyber reports, incident advisories, and threat notifications and supplier notifications.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We work with partners to implement prrotective Monitoring Processes relevant to Cyber Essentials via NCSC Guidance. These processes include: Security Logging & Event Collection, Continuous Monitoring for Abnormal Activity, Protective Monitoring of Devices, Transactional Monitoring, Log Retention & Architecture and Comparison of Logs Against Known Threats.
• Incident management type: Undisclosed
• Incident management approach: WM5G follows the WMCA incident management framework, which includes pre‑defined processes for common operational, cyber and service‑disruption events. Incidents are logged and assessed using structured procedures, supported by Business Continuity and Information Security policies. Users report incidents through the organisation’s established incident reporting channels, which require staff to raise all actual or suspected issues immediately. ; Incident responses follow documented checklists and activation protocols for rapid triage, escalation and recovery. ; Formal incident reports are generated through centralised logs, ensuring clear records of actions, decisions and outcomes for audit and continuous improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: For connectivity we will typically offer up 2 free days of consulting services to initially assess barrier busting processes and identify potential opportunities. For health & care we will typically offer free consulting services to help develop an initial proposal to launch digital discharge or care services.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 66e1ea1f-c4ea-43eb-8f2b-646047775238
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at denise.china@wm5g.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.