Kodergarten Ltd

BWS - Public transport Timetable validation, publishing, sharing and printing platform

Bws is an application that enables public transport operators and local authorities to use a shared workspace for managing, editing and publishing valid TXC timetable service files. Once validated and published this data can be shared via HTML or PDF stop or service timetables.

Features

• Import or create TXC files and edit online via browser
• Share your workspace with agents or Local authorities
• Create Valid TXC files to send to BODS
• Once published - create HTML or PDF timetables
• Map based route and service editing
• Flexible timetable service validation
• daily NAPTAN updates

Benefits

• Simple and free to use TXC validation tool
• No more sharing files via email
• Plan new services or amend existing easily and share
• Timetable printing for stops or services

£0.00 to £15,000 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@kodergarten.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

508553548540508

Contact

paul sandham
07912188380
paul@kodergarten.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Support services limited to clients. Public user support is not available.
• System requirements: A compatible browser and internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1hr - normal business hours - Monday to Friday.; Support outside these hours is limited to monitoring, unless exceptions have been arranged with by the client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided to clients i.e. LA's only, although 3rd party support (operators or establishments) can be provided if required.; A comprehensive SLA is in place.; Support levels will vary according to client requirements. ; All systems are monitored 24/7; Technical Support costs are included within the annual fees. These costs depend on a number of factors typically. the number of devices/active services, operators & establishments. ; We do not provide a technical account manager/cloud support engineer. We do provide a customer account manager for each client/project.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full training is provided - this can be onsite or offsite depending on the client.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users could export their workspace and published data as TXC 2.4 files.
• End-of-contract process: At the end of the contract, the client will continue to have access to the system for 12 months. ; The system would no longer allow users to create, import or edit publish service data ; Additional costs would be raised for any bespoke data export efforts on the part of the supplier.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: The application has a workspace where services can be shared and edited.; It has a published service space and an administration interface.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: We have tested using Axe and are now working on a production version of the system ready for 13 2024.
• API: No
• Customisation available: No

Scaling

• Independence of resources: The system is hosted on AWS and has been designed from the outset to be scalable. The core components of the system are robust open source enterprise level systems. ; Load testing is run regularly on our pre-production systems.

Analytics

• Service usage metrics: Yes
• Metrics types: Logins; Utilisation by account; Published files; Support incidents; general google analytics reporting metrics.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: https://docs.aws.amazon.com/whitepapers/latest/nhs-cloud-security-guidance-using-aws/principle-2-asset-protection-and-resilience.html
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data is available for export as a TXC 2.4 file. ; They can also export published service data as a timetable for use in Bus stops or digitally (HTML)
• Data export formats: Other
• Other data export formats:
  • PDF
  • HTML
• Data import formats: Other
• Other data import formats: TXC 2.4

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.8% systems availability.; This is dependent on our SaaS having full and unrestricted (as per the DPIA) access to 3rd party systems and networks.
• Approach to resilience: Hosted in AWS - system architecture available on request.
• Outage reporting: Email alerts on data processing status across production and preproduction systems.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: CASBIN/RBAC model. All systems are designed as multi-tenant. ; Organisational and user roles are supported. ; Where consent is required for another organisation to have access this is implemented by the relevant organisation within their Admin section.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are in the process of getting ISO27001 certification. We aim to achieve this by the end of 2024.
• Information security policies and processes: The company through its information governance and security policies seeks to minimise the frequency and severity of such incidents. The aim of this policy is to ensure that Kodergarten reacts appropriately to any actual, or suspected, information incidents relating to any of its information, be it digital, paper-based or any other media. This Information Incident Management policy is a key element in ensuring that Kodergarten: ; ; Understands and recognises actual or suspected information events and incidents when they arise. ; Acts in a way that ensures that the event or incident is managed and resolved promptly, minimising the impact upon the public, service users, the Company and its employees. ; Investigates incidents promptly, properly and learns any lessons necessary to ensure a cycle of continual improvement of information security. The aim of this policy is to ensure that the Company achieves the above by requiring: ; A single information incident contact and logging point. ; A documented set of management procedures that provides a consistent approach to ensure compliance with GDPR / Data Protection Act 2018 requirements. ; Prompt evaluation, escalation and remedial action ; An investigation and reporting procedure ; Risk management procedures to be applied

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: This will be detailed on enquiry. We are in the process of changing these as a part of ISO27001 implementation.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: This will be detailed on enquiry. We are in the process of changing these as a part of ISO27001 implementation.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: This will be detailed on enquiry. We are in the process of changing these as a part of ISO27001 implementation.
• Incident management type: Undisclosed
• Incident management approach: This will be detailed on enquiry. We are in the process of changing these as a part of ISO27001 implementation.; We have pre-defined processes for a wide range of events. ; Users report incidents via the Helpdesk.; Reports are provided as PDFs

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  more accurate and efficient public transport network information for smaller bus operators.

Pricing

• Price: £0.00 to £15,000 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full access for up to 90 days.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@kodergarten.com. Tell them what format you need. It will help if you say what assistive technology you use.