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CIVIC

Card Sorting and Tree Testing

Design/evaluate your Information Architecture (IA) with a card sorting exercise. Understand how your users would naturally group information, develop labels they are familiar with, and decide on a visual hierarchy. Card sorting ensures content is structured based on what makes sense to your users, not the company.

Features

  • Users group content into logical groups
  • Creation of group labels that resonate with users
  • Decide on a structure for your website
  • Find the right words for your navigation
  • Open/closed card sort
  • Designed, facilitated, analysed and reported back by UX experts

Benefits

  • Confirm if your proposed IA meets user needs
  • Increase your users task success rates
  • Reduce navigational issues causing frustration
  • Improve the overall user experience
  • Gather user-focused results as opposed to organisation opinion
  • Develop a robust user-centric Information Architecture (IA)
  • Can be conducted face-to-face or remotely
  • Can be held as moderated or unmoderated sessions
  • Early testing reduces costly development changes later

Pricing

£700 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@civicuk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 0 8 6 1 8 8 3 4 0 3 8 5 4 4

Contact

CIVIC Greg Rouchotas
Telephone: 0131 624 9830
Email: gcloud@civicuk.com

Planning

Planning service
Yes
How the planning service works
CIVIC are unique in that we offer Research, Design, Build, Development, Hosting and Support services; meaning we can take you from initial concept discovery through to development, launch and beyond. We believe in a user-centric approach that puts the needs of your users at the heart of our process, striving for a perfect balance between functionality, visual design and usability.

We strongly believe the key to a successful project is working collaboratively with our clients. We will help you plan how to implement the most suitable services based on your, and your users, needs, ensuring we deliver a cost effective, future-proof approach to meet your needs.

Part of this partnership is understanding the best approach to communicating our findings and outputs. We work with our clients to find out the best format for deliverables, to ensure results are digestible and actionable.

Each project is supported by a dedicated project manager who will ensure your project runs successfully. Using our ISO9001 accredited Account Management methodology and support mechanism, we have a track record of continuous improvement and delivery. As standard, we follow and adopt the Government Design Standards, Service Manual and Technology Code of Practice.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
CIVIC believe in collaboration which encourages the sharing of knowledge between our team and our clients. We can help up-skill your team/department through the creation of bespoke training packages. We will work with you to define what is needed and for which audience, ensuring that our training suits the needs and level of knowledge. From Accessibility for developers through to building a user-centric philosophy throughout the company, we can help build a package that best meets your needs.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have been supporting public sector clients in migrating services for nearly two decades, be that between cloud-based solutions or existing legacy systems. We’ll work with you to understand your needs and requirements, combined with the outputs of user and technical research, to provide a solution that works best for you.

As part of our migration process we delve into your infrastructure and understand the complete setup as well as your business processes and requirements. This puts us in a position to make recommendations on how the migration process should be mapped out taking into account availability and business critical requirements. We will then support you through the entire process, working together to deliver your requirements at each stage, communicating regularly/openly via stand-ups, project meetings and open-collaboration.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
CIVIC are ISO 27001/ISO 9001 accredited, our user research follows the Market Research Society and Ethics standards, and all our data is GDPR compliant.

We employ a range of industry standard performance and security tools to ensure the quality and performance of all our services.
These tools are employed to test all aspects of the service prior to delivery. Additionally, we test compatibility with a range of devices and browsers as well as with WCAG 2.1 AA standards. Our hosting platform is ISO27001 accredited.

We use real-time Project Management systems to track project progress/collaborate with our clients. Issue Tracking Systems (Jira, Bugzilla) track the progress of individual tasks, or “sprints”, given we favour an Agile development methodology. Our issue tracking systems are also integrated with our CRM, allowing Account Managers to have a complete overview of project progress, constantly monitoring staff resources to ensure that their utilisation never goes beyond 80%. These systems are made available to clients, allowing them to retrieve up-to-date information about their projects, at any given time. We encourage regular and open communication with our clients via stand-ups, project meetings and open-collaboration.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We offer a full service helpdesk which follows our ISO 27001 for security processes and ISO 9001 for quality assurance.

Service scope

Service constraints
There are no constrains to the service.

User support

Email or online ticketing support
Email or online ticketing
Support response times
For critical issues we respond within 0.5 hours. Exact response timescales are outlined in out service definition document.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We have done some testing to assistive technologies.
Support levels
We provide a technical account manager and a cloud support engineer.
Our costs are outlined in the pricing document

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International
ISO/IEC 27001 accreditation date
13/05/2008
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

At CIVIC, our commitment to environmental stewardship is integral to our operations, and is aligned with the Good Business Charter’s focus on environmental responsibility. We manage our environmental impact through an Environmental Management System compliant with ISO 14001 standards, concentrating on waste reduction, resource efficiency, and overall environmental enhancement.

We proactively minimise our energy use across all business aspects, from daily operations to deployed technologies, incorporating regular energy audits and investing in energy-efficient technologies. Additionally, we prioritise partnerships with suppliers who share our commitment to sustainability, ensuring that our supply chain upholds green practices.

Our climate action initiatives are driven by innovation. We are dedicated to adopting innovative solutions that reduce our environmental footprint, with a key goal of transitioning to 100% renewable energy. We also promote remote working and virtual meetings to decrease travel emissions, contributing to both environmental sustainability and workplace flexibility.
Transparency is crucial in our environmental strategy. We commit to openly sharing our successes and challenges, providing annual reports on our progress in emission reduction and energy efficiency.

Our ambition is to influence the broader business community through demonstrable effective practices, encouraging other organisations to adopt sustainable methods. We believe that collective action can lead to substantial environmental change.

Covid-19 recovery

At CIVIC, we’re steadfast in our commitment to aiding the recovery from the Covid-19 pandemic. Understanding the profound impacts on our community and economy, we’re actively engaged in rejuvenation efforts, aligning with the Good Business Charter's emphasis on responsible business practices.

To nurture a culture of innovation and resilience, we invest in training programmes and partnerships that bolster digital literacy and employability. This initiative focuses especially on those hardest hit by the economic effects of the pandemic, demonstrating our commitment to social sustainability, as endorsed by the Good Business Charter.

Moreover, we’re enhancing our operational resilience by expanding our capabilities in remote working and video conferencing. This adjustment, not only ensures continuity and flexibility in our operations, but also diminishes our carbon footprint, contributing to environmental sustainability in alignment with our recovery strategies.

Guided by the Good Business Charter's principles of transparency and accountability, we commit to monitoring and publicly reporting the impact of our initiatives. This approach guarantees that our efforts deliver tangible benefits to our community and support a robust, sustainable recovery.

By integrating these principles into our business strategy, CIVIC aims to not merely endure, but to flourish in the post-COVID-19 landscape, setting an example and motivating other businesses to participate in driving significant community recovery.

Tackling economic inequality

At CIVIC, our dedication to addressing economic inequality stems from its significant impact on community health and prosperity, in line with the Good Business Charter. We aim to create opportunities that enhance societal equity.

We have initiated various programmes designed to assist community members most impacted by economic disparities. These initiatives focus on delivering targeted training to improve digital literacy and employability, particularly for underrepresented and economically disadvantaged groups. By equipping individuals with critical tech skills, we facilitate broader access to employment opportunities and contribute to a more inclusive workforce.

We also actively collaborate with local suppliers and small businesses, offering equitable partnership opportunities. This approach boosts the local economy and supports the growth of diverse enterprises, reflecting our commitment to economic inclusiveness as a key component of the Good Business Charter.

We are steadfast in our internal employment practices, ensuring fair pay and equal treatment for all employees. Our internships and apprenticeships cater to individuals from diverse socioeconomic backgrounds, helping to cultivate a diverse talent pipeline within our company and setting a benchmark for the industry.

We commit to transparency by regularly reviewing and reporting on our efforts to tackle economic inequality. By embedding these commitments into our company culture, CIVIC not only narrows the financial gap, but fosters an ecosystem of growth, opportunity, and equality for all.

Equal opportunity

At CIVIC, advancing equal opportunities within our organisation and the broader community is a critical commitment, consistent with the Good Business Charter's principles on fair employment and employee well-being. We endeavour to create an inclusive environment where all individuals, regardless of their background, can succeed.

We are dedicated to removing barriers to employment and advancement within our organisation through fair hiring practices, designed to eliminate bias and promote diversity. By recruiting from a diverse array of communities, we not only mirror societal diversity, but enhance our company culture and foster innovation—a central tenet of the Good Business Charter.

Our commitment to equal opportunity extends to all staff, offering comprehensive training and development to support personal and professional growth. With a focus on aiding underrepresented groups in the tech industry, we collaborate with entities like OpenUK to provide mentorship and leadership development, thereby narrowing opportunity gaps.

We also partner with local educational bodies and community organisations to enhance STEM education among youths from disadvantaged backgrounds. By developing and sharing resources that support entry into STEM careers, we inspire the next generation to embrace technology roles.

We maintain transparency in our journey towards greater equality, regularly reviewing and reporting our progress, as endorsed by the Good Business Charter. By weaving these practices into our corporate ethos, CIVIC actively contributes to a fairer society, encouraging industry peers to join us in this vital endeavour.

Wellbeing

At CIVIC, the wellbeing of our employees and the wider community is paramount, resonating with the Good Business Charter’s emphasis on employee well-being. Our comprehensive approach covers both physical and mental health, ensuring a supportive and healthy environment for everyone.

Acknowledging the complex nature of wellbeing, our initiatives are wide-ranging. We have implemented flexible working arrangements to support a better work-life balance. Recognising diverse personal needs and responsibilities, we offer options for remote work, part-time schedules, and adjustable working hours to suit various life circumstances. These measures reflect our commitment to the Good Business Charter's principle of fairer hours and contracts.

Mental health support is readily available to all employees through counselling services and resources. We are committed to fostering an open culture where discussing mental health is normalised, and seeking assistance is encouraged—key aspects of a supportive workplace.

Physical health is equally prioritised at CIVIC. We encourage active breaks and have introduced 'Walking Meetings' to promote a more active lifestyle among our staff.

We are dedicated to regularly evaluating and adapting our wellbeing initiatives, actively seeking employee feedback and staying abreast of the latest research in occupational health to ensure our programmes are practical and relevant.

Investing in the wellbeing of our employees not only enhances their quality of life, but also increases overall productivity and satisfaction within our workplace. By leading with these practices, CIVIC aims to set a positive example for the industry and foster a culture of health and wellness.

Pricing

Price
£700 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@civicuk.com. Tell them what format you need. It will help if you say what assistive technology you use.