| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business architect | £1,100.00 | |
| Lead business architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,300.00 |
SYSCO SOFTWARE (N.I.) LIMITED
Microsoft Dynamics 365 Implementation and Support
Microsoft Dynamics 365 Business Applications Solutions Partner for ERP, CRM and Power Platform. Sysco Software provide expertise in requirements discovery via SmartStep/GYDE365 project methodologies, covering implementation, legacy system migration to SaaS, support for Microsoft Dynamics 365 including Business Central and BC Extensions, Case Management, Financial Management, Field Service.
Features
- Customer Service - Self Service Case Management
- Project Operations - End-to-End Project Management
- Finance and Supply Chain Management - ERP for Business Growth
- Business Central - All-in-one Financial and Business Management Software
- Marketing - Omni-Channel Engagement
- Power Pages, Web Portals for Case Management
- Power BI - Intelligent Data Reports and Analytics
- AI Business Solutions with Copilot Agents
Benefits
- Multi-channel application platform that works together.
- Integrate existing systems.
- Remove disparate databases and data silos.
- Achieve better outcomes through connected data insights.
- Easily grow and extend existing applications.
- Scale with a flexible, secure platform.
- Backed by Microsoft with $9+ Billion R&D
- Self-Service Case Management and Knowledgebase
- Intelligent Reporting and Data Driven Analytics
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at marketing@sysco-software.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
5 0 8 6 7 3 6 9 5 0 5 7 9 7 1
Contact
SYSCO SOFTWARE (N.I.) LIMITED
David Reid
Telephone: 02890508550
Email: marketing@sysco-software.com
About the service
- Service categories
-
- Cloud Support Services
- Managed Cloud
- Managed Private Cloud
- Managed Private SaaS/PaaS
- Managed Public cloud
- Managed Public SaaS/PaaS
- Managed Hybrid Cloud
- Managed Hybrid SaaS/PaaS
- Managed Private Cloud
- Managed Cloud
- Cloud Support Services
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Yes
- Support response times
- Support queries are acknowledged and triaged within standard working hours, Monday to Friday, 9:00 a.m. to 5:30 p.m., excluding public holidays. Queries received outside these hours, including weekends, can be logged via the online support portal and will be reviewed at the next available opportunity. All logged queries are assigned a priority level by the customer, which determines the response and resolution targets. Urgent issues affecting business operations are prioritised for immediate response, while advisory or low-impact queries are scheduled accordingly. Service Level Agreements (SLAs) ensure that all tickets are managed in line with predefined response timeframes.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Support is delivered through a dedicated helpdesk team specialising in Microsoft Dynamics 365 and related add-ons. Customers can log incidents or requests through an online portal, email, or phone, with full visibility of open tickets and progress tracking. Each support request is categorised as either a technical issue, user query, or change request, ensuring the appropriate team responds efficiently.
The support service includes remote access capabilities to diagnose and resolve issues promptly, with escalation paths in place for high-priority incidents. Fixes, patches, and updates are deployed in agreement with the customer to minimise operational disruption. Should the issue relate to platform software, vendor support channels are engaged directly and monitored until resolution.
Support fees cover unlimited access to the helpdesk during standard hours, with all incidents logged and managed through an internal CRM-based system. Enhanced support levels, including access to a technical service manager for escalation and priority handling, are available upon request. Security and data access policies ensure that only authorised personnel access client environments under strict authentication controls. This structure provides comprehensive coverage for technical, functional, and advisory support needs.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £895.00 | |
| Senior developer | £995.00 |
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- ISO/IEC 27001 accredited by
- Amtivo
- ISO/IEC 27001 accreditation date
- Wednesday 5 November 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- 2b5778a2-cf27-4ddc-ad2b-95531dab34f9
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at marketing@sysco-software.com.
Tell them what format you need. It will help if you say what assistive technology you use.