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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Rubrik - Backup as a Service
HCL Technologies UK LImited

Rubrik - Backup as a Service

Rubrik providces a zero trust data protection platform across all data and applications whether it be located on premises or in the public, private or hybrid cloud. Rubrik provides Ransomware detection and remediation, Sensitive Data Discovery , Incident containment and Orchestrated Application Recovery all within a single management plane

Features

  • Backup data on premises, across multi cloud and SaaS environments
  • Instantly recover data and applications locally or within the cloud
  • Zero trust architectire - Fully encrypted and immutable platform
  • Ransomware investigation and remediation
  • Sensitive data discovery for GDPR and other data classification types
  • Malware threat hunting and containment
  • Orchesterated and automated application recovery
  • API first architecture for 3rd party integration
  • M365 protection with air gap
  • Single pain of glass presented via SaaS

Benefits

  • Assured recoverability against ransomware via a zero rust immutable platform
  • Detect, identify and remiediate against ransomware
  • Database and unstructured data protection at scale
  • Policy based automation for simplicty of management
  • Rapid reocvery of services at scale
  • Orchestrated recovery of applications and services
  • Single SaaS platform extending from data center to cloud
  • Provide intelligence and compliance via senstive data discovery
  • Meet and exceed NCSC and NIST compliant data protection strategies
  • Provide a secure by design air gapped environment

Pricing

£90 to £120 a terabyte a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at CCSFrameworks@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 0 8 8 1 6 6 6 9 6 2 2 6 8 2

Contact

HCL Technologies UK LImited Paul Montgomery
Telephone: +44 (0) 20 7105 8600
Email: CCSFrameworks@hcl.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
On premises deployment requires specific hardware and/or resource configurations
System requirements
Customer provided networking

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 system down SLA within 30 minutes
P4 query next business day SLA
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Premium - 24x7x365 follow the sun support
Basic - Mon-Fri 8am-8pm (local time)
optional Customer Experience Manager (cost uplift)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Install Skills Transfer Handover via Professional Services
Online Free training via Rubrik University
Classroom/virtual training with certifications
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Via natural expiration or manual migration via professional services.
End-of-contract process
Customer has recovery only capabilities with no support on product or services. For Rubrik hosted services, customer will have set amount of days to expire/export

Using the service

Web browser interface
Yes
Supported browsers
Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
CLI based support interface for Rubrik Support personel - enabled by customer via a secure support tunnel
Accessibility standards
None or don’t know
Description of accessibility
Via Web Browser, cli or API
Accessibility testing
Not Applicable
API
Yes
What users can and can't do using the API
Any function within Rubrik can be accessed via API's
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Through an intelligent and automated task scheduler managed via SLA policies.

Analytics

Service usage metrics
Yes
Metrics types
SLA compliance metrics
backup and restore
uptime and capacity
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Multiple export options available via Rubirk interface and chosen cloud storage provider.
Data export formats
  • CSV
  • Other
Other data export formats
JavaScript Object Notation (JSON)
Data import formats
Other
Other data import formats
Data can be uploaded in JavaScript Object Notation (JSON) format.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Not Applicable
Approach to resilience
Various hardware and software resilliency - details available on request
Outage reporting
Yes - public statistics

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Rubrik uses MFA and biometric credentials for authentication to applications and baseline access is provisioned via RBAC and internal approvals (break glass) processes.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
16/10/2022
What the ISO/IEC 27001 doesn’t cover
No exception in the scope.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27001
ISO 20000
EU/US Privacy Shield
EU GDPR
SSAE 16 SOC 2
US HIPAA
US CJIS
UK ICO

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Rubrik has a set standard and processes for configuration and change management which can be provided on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Rubrik performs ongoing and constant reviews of its infrastructure and services as well as maintaining a trained staff within InfoSec and Compliance. Details of this can be provided on request
Protective monitoring type
Undisclosed
Protective monitoring approach
Rubrik provides regular and proactive monitoring processes. Details of which can be provided on request
Incident management type
Supplier-defined controls
Incident management approach
Rubrik has a full set of IM and RCA processes. Details of these can be provided on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)
  • Other
Other public sector networks
Not Applicable

Social Value

Fighting climate change

Fighting climate change

At HCL Technologies, we believe that we have got accountability to the future, as well as an imperative role to play in addressing global challenges, such as climate change and environmental sustainability.

HCL commits itself to confronting these challenges by assuming a leadership role in fostering a sustainable environment and responding appropriately to the risk posed by environmental degradation.

HCL will strive to achieve excellence in environmental management by:

Integrating environmental considerations into our all areas of operations, considering our environmental risks, responsibilities and organisational capability

Meeting all environmental compliance obligations applicable to the organisation

Reducing our ecological footprint through optimised utilisation of natural resources, including land, water and by ensuring the responsible use of energy throughout our operations, including conserving energy, improving energy efficiency and giving preference to renewable over non-renewable energy wherever feasible

Introducing more sustainable and green procurement approaches

Preventing pollution and minimising all types of waste, including e-Waste by adopting a Reduce-Reuse-Recycle-Recovery philosophy

Being an environmentally responsible neighbour in the community where we operate, and correct incidents or conditions that endanger the environment

By committing ourselves to open and constructive engagement with communities surrounding our operations on environmental matters

Providing a framework for setting and reviewing environmental objectives and targets

Continually improving and learning from our efforts in working towards environmental sustainability

Monitoring and reporting our environmental performance to key stakeholders

Ensuring that environmental policy is communicated to all the concerned persons working for or on behalf of the organisation, to make them aware of their environmental responsibilities

By making our environmental policy available to all stakeholders, including public on demand

Maintaining appropriate controls, including periodic review of environmental policy, to ensure its applicability and relevance to the changing scenarios and stakeholder’s expectations.
Covid-19 recovery

Covid-19 recovery

The outbreak of the COVID-19 pandemic and its ruinous effect on lives and livelihoods has been unprecedented in modern times. HCL has used its position as a global IT company to mitigate the effects where possible, supporting our clients to continue operating in these difficult times and providing help to those affected. We have developed rapid solutions to support our customers in returning to work during the pandemic with examples ranging for PPE stock management, workforce social-distancing solutions and the deployment of remote working technology.

Our HCL Foundation is a focal point for global programmes and has coordinated our support for COVID-19 affected communities.

As a result of the pandemic there have been many industries that have been heavily impacted economically and many job losses have been caused as government support is reduced, companies going into administration and many freelance/self-employed prospects have simply disappeared.

Some of the people displaced by the pandemic will have transferable skills and just need limited support in cross-training.

We offer a number of opportunities to help semi-skilled staff enter the IT services world. Schemes such as our ‘Consultant in Training’ programme where staff are taken on and have a mix of formal training and on the job mentoring to give them the skills to continue on this path. The formal training can result in recognised qualifications such as technology or project management certifications. Many alumni of this programme are taken on by HCL as the first rung on their new career ladder.

With regard to the less skilled people left stranded by the Coronavirus outbreak we provide targeted help in a similar way to how we support disadvantaged individuals.

We will work with our customers to understand the impact of COVID-19 and develop CSR plans to support these at a local level.
Tackling economic inequality

Tackling economic inequality

HCL is committed to Corporate and Social Responsibility (CSR) to help equality/diversity, the economy, health/wellbeing and local communities. For local economies/ communities, HCL creates and maintains positive industry partnerships, engaged employees (including a focus on staff behaviours) and a diverse workforce, working collaboratively to make work a great experience for all.

In the UK, HCL works in partnership with the Prince’s Trust to maximise our CSR activities relating to how technology can make a positive difference to the lives of people and organisations worldwide. We have developed an education programme called “Get Started with Technology” to upskill disadvantaged youth across the country.

In the UK, HCL runs a CIT (Consultant in Training) programme every year, whereby we hire fresh graduates with no prior corporate experience in the UK and train them on relevant technologies and then employ and groom them to be Consultants. This has been run in conjunction with Manchester Business School and we are looking to expand this programme to include the other Higher Education establishments.

We are mindful of our role to play in of supporting local businesses and generating additional economic development through our engagements. As such, we consider using local suppliers to meet requirements that we cannot fulfil ourselves. As an example, a significant proportion of the initial User Experience and Design work for new Manchester United app was undertaken by Manchester based Small/Medium sized Enterprises (SMEs).

HCL runs innovation labs, collaborating through global Hackathons or developing patents for new and emerging technologies. We share this knowledge via events and Webinars, as well as providing access to thought leadership in the guise of our Chief Information Officer (CIO) Council. Recent events have covered such diverse topics as Blockchain, Robotic Process Automation (RPA), Cognitive Systems and Artificial Intelligence (AI) and Internet of Things (IoT).
Equal opportunity

Equal opportunity

HCL focusses on creating/sustaining a nurturing environment for all employees, irrespective of backgrounds, gender, nationality, culture, ethnicity, age or differing abilities of individuals.

Gender parity and inclusion at all levels of the hierarchy is our top priority, with a special focus given to increasing the representation of women leaders at key leadership positions. The female employee ratio is a crucial metric that is reported and reviewed quarterly in the company board meetings. All our recruitment teams carry a target on gender hiring and all our job specifications have been reviewed to make them gender neutral.

HCL is committed to Corporate and Social Responsibility (CSR) to help equality & diversity, the economy, health & wellbeing and local communities. We have initiatives running to support, nurture, develop and celebrate the successes of disadvantaged communities or individuals. We endeavour to make a positive impact in the lives of people within the communities we operate in.

For local economies/communities, HCL creates and maintains positive industry partnerships, engaged employees (including a focus on staff behaviours) and a diverse workforce, working collaboratively to make work a great experience for all.

The company implements and maintains a management system that sets targets to monitor and continually improve our social performance across the company. Also, we comply with all relevant legislative and regulatory requirements relating to be a responsible business, including but not limited to the Modern Slavery Act, the Equality Act, the Public Services Act and the Living Wage Act.

To propagate an inclusive culture at HCL, a virtual Inclusion Lab model has been designed in consultation with business and HR stakeholders. The objective was to design a systemic, top down approach where each leader was sensitised and given the necessary skillset, mindset and toolset to actively demonstrate and promote inclusive behaviours.
Wellbeing

Wellbeing

HCL is committed to employee overall wellbeing through.

Physical/Occupational

Ergonomics Training; Employees have access to e-Learning based ergonomics training.

Chiropractor consultations; Organised at the workplace to advise employees on correct sitting posture.

Virtual General Practitioner; This allows employees to seek an appointment and follow ups with a GP to discuss medical issues.

Gym Flex/Cycle to Work; This benefit allows employees to seek attractive discounts on gym memberships and purchase a cycle.

Health Check-ups; We organise for basic health check-ups, like Body Mass Index (BMI), Glucose and Cholesterol screening at the workplace for all our employees.

Preventive Healthcare; Webinar on smoking cessation and good nutrition.

Mental/Emotional

Employee Assistance Programme; Free, confidential counselling services available for employees and their families in the local language on areas of emotional health, family issues, financial and legal guidance and other work and personal matters.

Wellbeing Webinars; Monthly workshops facilitated by clinical psychologists around various topics to have a better understanding on mental health issues and practical tips on how to deal with them.

Mental Health Awareness; Campaign to create awareness on mental health, breaking stereotypes and proactive ways for employees to become more self-aware, mentally resilient and emotionally secure.

Mindfulness and Yoga Workshops; To help employees overcome stress, anxiety and increase resilience and emotional intelligence, while improving communication.

Financial

HCL Discount Scheme/Perks at Work; Employees and family access to avail attractive discount schemes on over 3,000 products

Financial Wellbeing Workshop; To help employees understand the various financial instruments to enable them make the right decision on investments, pension decisions and future savings.

Emotional/Psychological

Chat sessions, culture and festive celebrations; This helps to bring various teams to interact and come together to create a livelier environment at the workplace.

Part time and Flexi Working Policies to help people effectively manage their work life balance.

Pricing

Price
£90 to £120 a terabyte a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at CCSFrameworks@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.