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Harrison James IT Services LTD

AIOps & Observability Maturity Assessment

The Harrison AIOps & Observability Assessment features a self-assessment toolkit for organisations to identify gaps in their AIOps model across ITOps, AppOps, NetOps, Cloud Ops, and SRE. Consultancy, recommendations, and a roadmap for Observability Strategy alignment with organisational goals are provided.

Features

  • Best practices / Design Guidelines Definition
  • AIOps + Observability Adoption for Enterprises
  • Recommendations & RoadMaps
  • Alignment with Organizational Goals
  • Gap Identification

Benefits

  • Seamlessly integrates data for holistic insight, eliminating fragmentation
  • End to end data for immediate and continuous monitoring.
  • Drives rapid progress in digital evolution, propelling transformation initiatives.
  • Elevates customer experience through optimized operations and responsiveness.
  • Shields business from potential threats while optimizing operational expenditure.
  • Immediate Root Cause Analysis
  • Fewer critical incidents that impact services
  • Technical alignment with business service and processes

Pricing

£350 to £1,250 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwarren@harrisonjamesit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 0 9 3 0 4 1 5 8 0 4 7 4 5 4

Contact

Harrison James IT Services LTD James Warren
Telephone: 020 3667 3666
Email: jwarren@harrisonjamesit.com

Planning

Planning service
Yes
How the planning service works
Harrison James will work with the customer to identify the correct options and solution requirements prior to the service being provisioned. This can be re-evaluated during the service to adjust to meet the customers changing needs.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our consultants conduct performance analysis on your current IT infrastructure, identifying gaps and challenges. We ensure these are addressed in the solution while considering cost-effectiveness.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
There are no service constraints; this passive service requires only sharing interviews, data, process analysis, and strategy information.

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Covid-19 recovery

Covid-19 recovery

Covid-19 recovery

Providing cost effective services that help reduce operating costs and improve quality is one of the key aspects to helping the UK economy recover

Pricing

Price
£350 to £1,250 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwarren@harrisonjamesit.com. Tell them what format you need. It will help if you say what assistive technology you use.