CM Security Ltd

KnowBe4 Security Awareness Training (SAT)

KnowBe4 is the world’s largest security awareness and compliance training and simulated social engineering platform. It combines the industry’s most comprehensive library of engaging, localised content, AI-driven simulated phishing and training recommendations, enterprise-grade reporting and robust user testing and assessments to drive awareness and change behaviour.

Features

• Realistic simulations of phishing attacks.
• Bite-sized training modules.
• Engaging and interactive content.
• Monitor users' progress and identify areas for improvement.
• Accessible on multiple devices, including smartphones and tablets.
• Compliance with cybersecurity insurance policies.

Benefits

• Reduction in security incidents.
• Helps mitigating breaches and regulatory fines.
• Compliance with industry regulations and standards.
• Cheaper cybersecurity insurance premiums.

£1.92 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ronald.hulme@cmsecurity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

509375138403140

Contact

Ronald Hulme
02033070370
ronald.hulme@cmsecurity.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Speakers or headphones are required to listen to training content.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond to all questions within 24 hours, Monday to Friday, from 09:00 to 17:00
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Email Only Support - Free of Charge; Telephone and Remote Support - 10% of Contract Price; Onsite Support - £1500 per day, plus expenses.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer a comprehensive onboarding service to help users get started with our service. This includes remote setup, configuration, and training sessions. For those who prefer onsite assistance, we offer onsite onboarding at an additional cost
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: User engagement data can be exported in report form (PDF) at the end of the contract period.
• End-of-contract process: At the end of the contract period, users will stop receiving phishing simulations and training content. Users will no longer be able to log into their training library or download certificates of completed training modules. 60 days written notice is required to terminate services.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile and desktop versions of the service have complete parity.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: The service interface is a web-based graphical user interface (GUI) used for configuring settings, running reports and accessing training content.
• Accessibility standards: None or don’t know
• Description of accessibility: The service interface is accessed via a web browser over a HTTPS connection.
• Accessibility testing: As of now, we haven't conducted any interface testing specifically with users of assistive technology.
• API: No
• Customisation available: Yes
• Description of customisation: This service can be customised by defining the frequency and content used in phishing simulations and training schedules. Bespoke schedules can be created for different groups of users.

Scaling

• Independence of resources: KB4 is designed for high availability. The cloud-native platform is scalable and elastic for users onboarded.

Analytics

• Service usage metrics: Yes
• Metrics types: This service offers metrics related to user engagement in training content, including tracking participation levels and completion rates. Additionally, it will monitor user engagement with simulated phishing emails, assessing actions such as email opens, link clicks, replies/forwards, and attachment opens. These metrics provide valuable insights into user behaviour and help evaluate the effectiveness of our training and simulation programs
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: KnowBe4

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: A service administrator can export user engagement data in PDF format.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: Data import is not available

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime
• Approach to resilience: KnowBe4 engineers have crafted a cloud-native, highly scalable, and robust product architecture on AWS.; ; KnowBe4 closely monitors system performance. In the event of component overload or failure, automated processes swiftly activate, deploying additional temporary systems or replacing existing ones.; ; The architecture seamlessly integrates automation, allowing for continuous system monitoring, updates, and corrective measures to be implemented without any interruption in service.
• Outage reporting: Service outages are reported via a public dashboard at https://status.knowbe4.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: We employ RBAC mechanisms to restrict access to specific functionalities within our management interfaces and support channels. This ensures that users only have access to the resources and features necessary for their roles and responsibilities. We enforce MFA for all users accessing management interfaces and support channels. This adds an extra layer of security beyond traditional password-based authentication.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 type 2 compliant

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SSAE18 SOC2 Type 2 certified; ISO 27001:2013; ISO 27701:2019; ISO 27017:2015; ISO 27018:2019
• Information security policies and processes: KnowBe4 maintains compliance with the European Union’s General Data Protection Regulation 2016/679 (GDPR).; ; A full security statement can be found here: https://www.knowbe4.com/security

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The KnowBe4 R&D department leverages a Continuous Integration / Continuous Delivery (CI/CD) pipeline for managing code deployments. Code changes are peer reviewed, approved by separate QA staff, and tested in a staging environment before they are pushed into production. The staging and production environments are logically separated and no data is shared between them.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The KnowBe4 information security team performs web application vulnerability scans monthly. These scans are configured to run as authenticated scans. Any vulnerabilities found during these scans or any other vulnerability discovery activities are added to a vulnerability tracking system. There the vulnerabilities are verified, categorised, and evaluated for actual risk. Vulnerabilities are remediated in accordance with a defined schedule.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All KMSAT processes have audit logging enabled as part of the default configurations. Additional logging for Infrastructure, system and networking are managed leveraging various tools. These are monitored by a dedicated team.
• Incident management type: Supplier-defined controls
• Incident management approach: KB4 has a formal incident response plan, of which the key elements include: Preparation, Identification, Containment, Remediation, Investigation, Follow-up/ Lessons Learned, and Notifications.; In the event of an incident involving your data you will be informed via email within 72 hours.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change We our proud of our record fighting climate change. We have consciously taken steps to reduce and continue to limit our carbon footprint. Business travel is approved for the private use of electric-powered cars only or the use of public transport. All staff work from home unless they are attending client sites.

  Covid-19 recovery

  All staff must be vaccinated with up-to-date boosters. All staff work from home over VPN and VOIP, thereby allowing continuity of service but isolating if infected, which provides containment. Full pay is granted to staff infected with Covid-19.

  Tackling economic inequality

  We are an equal opportunity, equal pay employer. Appointments to jobs are made on merit and commitment irrespective of race, colour, sex and social class, We provide in-house training to starters and encourage progress for all positions.

  Equal opportunity

  All staff are employed with equal opportunity and pay. All staff are equally encouraged to progress and commit to mastering emerging technology. We are contracted to support an end-user client base of registered companies that we believe are well-known to be ethical and law-abiding in their employment policy. We respectively operate with the same ethical behaviour.

  Wellbeing

  CM Security Ltd is committed to the health and well-being of its staff and those whom it engages as consultants. It is particularly committed to providing a healthy working flexible environment and encourages a work/life balance. We use the following wellbeing indicators: Physical Health, Emotional Health, Social and Financial health

Pricing

• Price: £1.92 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full, unrestricted access is available upon request for 14 days.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ronald.hulme@cmsecurity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.