CitySwift

CitySwift intelligent data platform

CitySwift’s cloud-based platform offers bus network providers precise historical and predictive data analysis and insights at speed. The CitySwift platform cleans, connects, and analyses key data sources across the bus network, giving authorities and operators the single source of truth to engage collaboratively to deliver a better bus network.

Features

• Bus network data analysis with data cleaning and data joining
• Automated data analysis and bus network performance insights
• Bus network data visualisation using schedule, ticketing & AVL data
• Bus performance metrics on punctuality, efficiency & demand
• Bus punctuality metrics: Start Point, Intermediate & Excess Wait Time
• Bus efficiency metrics including Average Speed, Layover & Dwell Time
• Bus stop level metrics: runtime, layover, speed & punctuality metrics
• Network, corridor, route, and stop level performance data
• Origin destination, driver performance, vehicle block & occupancy visualisation /insights
• Benchmark operators and route performance.

Benefits

• Understand operator performance data and bus network trends
• Identify areas for further investigation
• Use bus data: single source of truth for operator engagement
• Make data-driven decisions quickly and with confidence
• Share reports: proving investments, justifying decisions, and promoting stakeholder collaboration
• Deliver punctual and reliable bus services matched to passenger demand
• Analyse passenger movement patterns to predict future trends and opportunities
• Easily export and share data and reports with shareholders
• Filter by daily, weekly, monthly, yearly, seasonal time periods
• Integrate seamlessly with existing technology infrastructure

£60,000.00 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@cityswift.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

509481780404661

Contact

Philip Lavin
00353851404208
gcloud@cityswift.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: CitySwift will aim to keep any interruptions with the Platform or Products to a minimum. However, CitySwift may need to schedule and perform maintenance to keep the Platform working smoothly, correct any errors or implement software updates (Scheduled Maintenance). ; ; To ensure Customer can prepare for any potential interruptions, CitySwift will provide Customer with written notice:; at least 5 business days in advance for Maintenance occurring inside of normal business hours, ; at least 3 business days in advance for Maintenance occurring outside of normal business hours, and ; at least 2 business days in advance for Minor Maintenance.
• System requirements:
  • Schedule data (TransXchange)
  • Automatic Vehicle Location data
  • Ticketing Data

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: “Business Days” means a day other than Saturday or Sunday or public holidays in the UK. “Service Hours” 9am to 5.30pm local UK time on Business Days. ; ; During Business Days, CitySwift will respond to each question on the same day. Diagnosis and any identified resolution of these questions/issues will be managed and responded to depending on the priority level of the issue. Refer to our Support Policy in Terms & Conditions document.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: None with users of assistive technology.
• Onsite support: Onsite support
• Support levels: CitySwift offers multiple options to support Customer’s use of the Platform:; ; Email Support: Customer can send their queries or concerns to their dedicated customer success manager; Live Chat Support: Our website features a live chat option, allowing customers to interact directly with our team. ; Video/Phone Support: Customers can video call their customer success manager for assistance during business hours. ; Knowledge Base & FAQs: CitySwift maintains a knowledge base and FAQs section on its website to provide immediate answers to common questions.; ; The above support is included in the quoted prices. ; ; Please see the Service Definition document for a detailed description of our support levels (After-sales Account Management).
• Support available to third parties: No

Onboarding and offboarding

• Getting started: CitySwift’s onboarding process is led by an assigned Implementation Manager, who ensures seamless integration and setup for the customer. This involves necessary data integrations completed in advance of user training. Online/on-site training sessions are scheduled, conducted by our dedicated team, to comprehensively onboard and educate users about platform functionality.; ; CitySwift conducts detailed demonstrations and interactive workshops to ensure all staff are fully familiar with the platform. Throughout the adoption phase, our Implementation Manager conducts weekly check-ins providing ongoing support and guidance.; ; For CitySwift to provide the services, the buyer will be required to provide some/all of the following datasets:; Automatic Vehicle Location (AVL) data ; Ticketing data; TransXchange data ; Siri Vehicle Monitoring data; ; Training:; The CitySwift dashboard is hosted on a cloud platform with training and support on its usage offered as part of the onboarding process at no additional cost. A dedicated Implementation Manager will be allocated to conduct the following:; One-on-one and/or group training conducted virtually or on-site.; Virtual training and check-in calls.; Workshops take place as required by the customer to ensure users are maximising use of the platform. ; As product updates are released, our Customer Success team will ensure customers have advance notice and any training required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customer may export any aggregated data as a CSV file or PDF file prior to the contract end date.
• End-of-contract process: On expiry of the contract, the following steps shall be taken to ensure a satisfactory completion of the contract for both CitySwift & the Buyer:; ; The Buyer will disconnect all data connections to the CitySwift Platform relating to: ; 1. Automatic Vehicle Location (AVL) data ; 2. Ticketing data; 3. TransXchange data ; 4. Siri Vehicle Monitoring data.; ; CitySwift will destroy all historical AVL, Ticketing, TransXchange and Siri Vehicle Monitoring data from its servers.; ; CitySwift will remove all Buyer access to the CitySwift platform and decommission the Buyer’s platform application.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The CitySwift platform is primarily access via desktop however the application is functional with a mobile device.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The CitySwift application is accessed via any up to date browser, offering bus network providers precise historical and predictive data analysis and insights at speed.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None with users of assistive technology.
• API: No
• Customisation available: No

Scaling

• Independence of resources: The CitySwift service is built on components that scale up and down automatically and proactively based on the demand placed on the system.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data in the Google Cloud Platform is broken into subfile chunks for storage, and each chunk is encrypted at the storage level with an individual encryption key. The key used to encrypt the data in a chunk is called a data encryption key (DEK). The DEKs are encrypted with (or “wrapped” by) a key encryption key (KEK); ; Access is restricted by authorisation using the principle of least privilege, 2FA and user accounts.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: To export data from our platform:; ; Graph Data: Click the Export button in the bottom right corner of any graph to download the data in formats like CSV, Excel, PNG, JPG or PDF.; ; Raw Data Access:; Data Transfer: Seamlessly move data between cloud vendors.; SFTP: Securely upload or download large datasets via SFTP.; Shared Services: Access data through customized shared platforms.; Ensure you have the necessary permissions for data access and export. For assistance, contact our support team.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PNG
  • PDF
  • JPG
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON
  • TXT

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CitySwift commits to maintaining a Platform Uptime of at least 99% each Quarter. Should CitySwift fail to meet this uptime target, a credit will be applied to the Buyer, calculated as a percentage of the Fees paid, according to the following schedule:; ; Platform Uptime of 98.5% to 98.99% in a Quarter: 1% Credit of Fees paid in the Quarter; Platform Uptime of 95.0% to 98.49% in a Quarter: 2% Credit of Fees paid in the Quarter; Platform Uptime below 94.99% in a Quarter: 3% Credit of Fees paid in the Quarter; ; For further details on CitySwift's SLA, please refer to the Services Description document.
• Approach to resilience: The CitySwift service is designed following best practice, cloud native architecture built on Google Cloud Platform, leveraging all the capabilities they provide to ensure a resilient and highly available system. This includes autoscaling to match demand, built in redundancy, data backups and extensive monitoring and alerting to ensure a swift time to recover in the event of any issues.
• Outage reporting: Internal monitoring includes email and slack alerting , customers are made aware of outages via email with customer success.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We use RBAC (role based access control) to restrict access in management interfaces and support channels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our platform is run exclusively on Google Cloud Platform which provides significant foundational security out of the box. Beyond that, CitySwift adheres to GDPR and relevant legislation, maintains an up to date Cyber Essentials + certification, and conducts annual penetration testing by an independent Crest certified provider.
• Information security policies and processes: To ensure policies are followed, they are reviewed annually, communicated with staff. Staff are trained during onboarding and made aware of reporting procedure. ; ; CitySwift maintains the following information security policies: ; ; Acceptable Usage Policy that defines acceptable and prohibited behaviors, aiming to protect assets, ensure security, and maintain a productive work environment. ; ; Password policy to ensure proper protection of accounts. ; ; Remote work policy to protect infrastructure and data when accessed remotely. ; ; Secure disposal of Media policy. Security Incidents policy which provides procedural tools to help respond and mitigate the security incident. ; ; Email policy. ; ; Additionally, CitySwift maintains policies for acceptable encryption, change management, secrets handling, Web application security and server security which are implemented in the development of CitySwift products.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: - All components both infrastructure as code and application code are backed by Git SCCM and updated via a stringent QA & CI/CD process; - Automated test packs cover key functionality to minimize risk of regressions; - Thorough monitoring and alerting across more than 150 metrics ensure we have high observability of the system in both a stable condition and when in flux
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability Testing Approach; - Identify -> Evaluate -> Treat -> Support.; ; We use third party tools and monitoring to assess the severity and impact of a potential vulnerability.; ; Dependent on criticality, we expect to fix and deploy all instances with fixes immediately after a vulnerability is identified.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Identify potential compromises using:; Virus scanning on all instances using ClamAV, TLS versions with a restricted cipher suite, Firewalls that block malicious requests, DDOS protection.; ; We respond to issues using the following structure:; Identifying Vulnerabilities,; Evaluating Vulnerabilities,; Treating Vulnerabilities,; Reporting Vulnerabilities.; ; Response to incidents is dependent on severity. High and medium-rated incidents are worked on and treated immediately. To date in high priority issue found has been fixed on the day of discovery.
• Incident management type: Supplier-defined controls
• Incident management approach: We adhere to the following steps:; 1: Incident logging.; 2: Incident categorization.; 3: Incident prioritization.; 4: Incident assignment.; 5: Task creation and management.; 6: SLA management and escalation.; 7: Incident resolution.; ; Whether you have pre-defined processes for common events: We have pre-defined processes for common incidents, mostly encompassing data.; ; How users report incidents:; Users (assuming our customers) have a direct line to our customer support, along with the use of Intercom, our direct support chat client in the application.; ; How you provide incident reports:; When applicable to the customer these are shared via email from customer support.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Addressing Climate Change:; ; At CitySwift, we are committed to empowering bus operators to combat the climate crisis through strategic enhancements in public transportation. By leveraging advanced data technologies, we are making sustainable travel options not only more efficient but also more appealing to the public.; ; Pioneering a Sustainable Future with Innovative Technology:; ; CitySwift’s state-of-the-art technology platform gathers extensive data across bus networks. This data encompasses critical metrics such as passenger counts, peak travel locations, service delays, and more. Our team expertly organizes, analyzes, and applies this data to deliver significant advantages to transit authorities: elevating operational efficiency and enriching the passenger experience.; ; Enhancing route optimization, adherence to schedules, and reducing overcrowding, our technology fosters increased public transport usage. A notable increase of 15% in bus punctuality correlates to a 7.5% rise in passenger demand. For example, in a bustling metropolis like London, where two million individuals use buses daily, this can translate to an additional 150,000 passengers who opt for buses over personal vehicles or taxis—greatly reducing environmental impact. Public transit remains the most eco-friendly method of urban mobility.; ; Advancing Towards an Electric Future:; ; CitySwift is at the forefront of transitioning from diesel to fully electric buses. Many of our UK customers are preparing for this shift, which, while promising, presents numerous logistical challenges such as optimizing charging times and locations, managing driver changes, and accounting for variations in mileage and power usage. Factors like terrain and temperature can significantly influence battery life, making our data-driven insights crucial for planning efficient electric bus routes. Our technology is set to play a pivotal role in the widespread adoption of electric bus fleets across the UK and beyond, marking a major step towards our vision of a greener, more sustainable future.

  Equal opportunity

  CitySwift is proud to contribute to the achievement of sustainable development goals, specifically targeting Gender Equality and Reduced Inequalities. We believe that a diverse workforce is crucial not just for ethical reasons but also for fostering innovation and driving long-term success. Our team members come from varied backgrounds, bringing a wealth of perspectives that enhance our solutions for the bus industry. To promote inclusion, we actively support our 'CitySwift Women's Network,' a bi-monthly initiative that celebrates the achievements and roles of our female employees.; ; We strive to eliminate systematic barriers to success within our company by addressing unconscious bias during hiring, promotions, and performance evaluations, ensuring equal opportunities for career progression. Notably, many of our senior positions are held by women, including the Director of Content, Head of Sales, Head of Product Marketing, and HR Business Partner. We are dedicated to supporting our employees' growth through personal career development and continuous learning opportunities, including interview training and seminars on unconscious bias and CIPD.

  Wellbeing

  CitySwift maintains the highest standards of ethical business conduct, highlighted by our firm stance against modern slavery, supported by our comprehensive Anti-slavery and Human Trafficking Policy. Recognizing the importance of work-life balance, we offer flexible work locations and a hybrid working scheme to accommodate personal needs and enhance mental well-being, thus reducing absenteeism.

Pricing

• Price: £60,000.00 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@cityswift.com. Tell them what format you need. It will help if you say what assistive technology you use.