Trustmarque Copilot for Microsoft 365

Service scope

Software add-on or extension: Yes
What software services is the service an extension to: Microsoft 365 E3/E5 Office 365 E3/E5
Cloud deployment model: Public cloud
Service constraints: Microsoft admins can view the status of services and find out when maintenance is scheduled. Service health information is available at any time by signing in. https://learn.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-health-and-continuity.
System requirements: Microsoft 365: Fully hosted, managed SaaS; no on-premises infrastructure needed.

Cost-effective: Eliminates additional IT infrastructure for Onboarding system support.

Accessibility: Use on any web-enabled device with modern internet browsers.

Browser Compatibility: Supports Internet Explorer, Edge, Chrome, Safari.

Mobile Availability: Native apps for Android and iOS devices provided.

User support

Email or online ticketing support: Email or online ticketing
Support response times: Response times vary based on support plan selected. For more information, visit: https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-for-business-support-options
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: Microsoft is committed to developing technology that empowers everyone, including people with disabilities. Microsoft has a Disability Answer Desk where customers with disabilities get support with Microsoft Office, Windows, and other products. Microsoft also has Accessibility Conformance Reports (ACR) which describe how products and services support recognized global accessibility standards.
https://www.microsoft.com/en-us/Accessibility/disability-answer-desk
https://www.microsoft.com/en-us/accessibility/conformance-reports
https://learn.microsoft.com/en-us/windows/apps/design/accessibility/accessibility-testing
Onsite support: Yes, at extra cost
Support levels: Microsoft provides four (4) Modern Work support plan options. These include the following:
- STANDARD (included for all customers)
- BUSINESS ASSIST
- PROFESSIONAL DIRECT
- MICROSOFT UNIFIED
For more information, visit https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-for-business-support-options
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Microsoft provides all Modern Work customers with 24/7 self-help resources, including Microsoft Learn, training documentation, templates, and community support. For more information, visit:
- https://learn.microsoft.com/en-us/microsoft-365/
- https://support.microsoft.com/en-us/training
- https://adoption.microsoft.com/en-us/customer-hub/
- https://support.microsoft.com/en-us/modernworkplace
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: When the contract ends, your access to Modern Work services, applications, and customer data go through multiple stages before the subscription is fully turned off, or deleted:
1. Expired Stage (30 days): Users have normal access to Modern Work applications and files.
2. Disabled Stage (90 days): Data is accessible to admins only. Users can’t access applications. Admins can access the admin centre to buy and manage other subscriptions.
3. Deleted Stage: After the 90-day retention period ends, Microsoft disables the account and deletes the customer data.
During the term of an active subscription, a subscriber can access, extract, or delete customer data stored in Modern Work apps. For more information, visit https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires
End-of-contract process: Microsoft is governed by strict standards and follows specific processes for removing cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. In our Online Service Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control.

Please see Data Protection Addendum for full and up to date details about how Microsoft manages your data. https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA?lang=1

https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires?view=o365-worldwide

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari
Application to install: Yes
Compatible operating systems: Android

IOS

Linux or Unix

MacOS

Windows

Windows Phone
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Microsoft offers distinct experiences on mobile and desktop devices for Microsoft 365. On desktop, users access the full suite of features, while the mobile app provides a streamlined interface for essential tasks and allows for offline working when there isn't network connectivity.
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Microsoft 365 can be managed via the M365 admin centre: https://learn.microsoft.com/en-us/microsoft-365/admin/?view=o365-worldwide
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: Microsoft is committed to developing technology that empowers everyone, including people with disabilities. Microsoft has a Disability Answer Desk where customers with disabilities get support with Microsoft Office, Windows, and other products. Microsoft also has Accessibility Conformance Reports (ACR) which describe how products and services support recognized global accessibility standards.
https://www.microsoft.com/en-us/Accessibility/disability-answer-desk
https://www.microsoft.com/en-us/accessibility/conformance-reports
https://learn.microsoft.com/en-us/windows/apps/design/accessibility/accessibility-testing
API: Yes
What users can and can't do using the API: The Microsoft Graph API enables you to access data, intelligence, and insights from Microsoft applications. By integrating Modern Work with Graph API, developers can tap into user data and organizational information to enhance context-aware assistance from applications like Word, Excel, Teams, etc. Starting with users and groups at the core, Microsoft Graph forms a network of Modern Work services and features that manage, protect, and extract data to support a wide range of scenarios. Microsoft Graph lets you access this wealth of user data while always respecting proper authorization. For more information on Microsoft Graph's capabilities, services, and features, visit:
- https://learn.microsoft.com/en-us/graph/overview
- https://learn.microsoft.com/en-us/graph/overview-major-services
For information on Microsoft Graph limitations (throttling limits, service-specific limits, connection limits, schema limits, and availability), visit:
- https://learn.microsoft.com/en-us/graph/throttling-limits
- https://learn.microsoft.com/en-us/graph/connecting-external-content-api-limits
- https://learn.microsoft.com/en-us/graph/metered-api-overview
Microsoft Azure OpenAI also offers a suite of artificial intelligence (AI) services that can be seamlessly integrated with Modern Work to enhance its functionality. By leveraging services such as Azure Cognitive Services and Azure Machine Learning, developers can extend capabilities in areas such as code summarization, sentiment analysis of code reviews, and even predictive coding assistance based on historical patterns.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Modern Work customers can customize their services in various ways:
- The Microsoft 365 Admin Centre is a web-based portal where administrators can manage user accounts and settings for their organization. They can add or remove users, manage billing, reset passwords, and more.
- The Office Customization Tool allows administrators to customize the installation of Office by choosing which applications and languages are installed, how those applications should be updated, and application preferences.
- Users can personalize their Microsoft 365 experience by changing the theme, notifications, and other settings.
- The Microsoft 365 Developer Program provides a sandbox environment where developers can learn and experiment with Modern Work technologies.
- Developers can use the Microsoft Graph API to interact with data in Modern Work and build apps that integrate with Microsoft 365.
For more information, visit:
- https://learn.microsoft.com/en-us/deployoffice/admincenter/overview-office-customization-tool
- https://learn.microsoft.com/en-us/microsoft-365/admin/setup/customize-your-organization-theme
- https://support.microsoft.com/en-us/office/personalize-your-microsoft-365-experience-eb34a21b-52fa-4fbf-a8d5-146132242985

Scaling

Independence of resources: Microsoft employs a combination of proactive monitoring and efficient management practices to mitigate the impact of demand fluctuations on Modern Work services. Microsoft focuses on several areas of service management to minimize the affect on Modern Work users by demands placed on the service:
- Monitoring and Major Incident Management:
- Service Desk and Normal Incident Management:
- Administration and Feature Management:
- Business Consumption and Productivity:
For more information, visit:
- https://learn.microsoft.com/en-us/microsoft-365/community/maturity-model-microsoft365-servicing-microsoft365-service-change-management
- https://techcommunity.microsoft.com/t5/microsoft-365-blog/modern-service-management-for-office-365/ba-p/52793

Analytics

Service usage metrics: Yes
Metrics types: You can use dashboards in the Microsoft 365 admin centre to monitor the health of various Microsoft services. Microsoft 365 Monitoring increases observability and minimizes downtime through providing near real-time user telemetry data with enriched alerts in the Microsoft 365 admin centre's Service Health dashboard.
Additionally, Microsoft 365 usage analytics gives you access to a prebuilt dashboard providing a cross-product view of last 12 months and contains many prebuilt reports. Each report provides you with specific usage insights. User-specific information is available for the last full calendar month.
For more information, visit:
- https://learn.microsoft.com/en-us/microsoft-365/enterprise/microsoft-365-monitoring
- https://learn.microsoft.com/en-US/microsoft-365/admin/usage-analytics/usage-analytics
- https://learn.microsoft.com/en-US/microsoft-365/admin/usage-analytics/enable-usage-analytics
- https://learn.microsoft.com/en-us/graph/reportroot-concept-overview
Reporting types: API access

Real-time dashboards

Resellers

Supplier type: Reseller providing extra support
Organisation whose services are being resold: Microsoft

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Modern Work applications enable users to export their data in numerous ways.
For information on how Outlook users can export their data, visit https://support.microsoft.com/en-us/office/export-emails-contacts-and-calendar-items-to-outlook-using-a-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91
For information on how Teams users can export their data, visit https://answers.microsoft.com/en-us/msteams/forum/all/how-to-download-data-and-activities-carried-out-on/0e21a9e5-71c8-4cdd-b817-a019dcd54592
Data export formats: CSV

Other
Other data export formats: Microsoft Excel (as a workbook or PivotTable report)

Text-only (tab delimited)

Comma-separated values (CSV)

Extensible Markup Language (XML)
Data import formats: CSV

ODF

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: Please note that the following links are collectively a high-level overview, and the actual terms can be found in the specific SLA and refund policy documents.
• https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?lang=1&year=2023
• https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services
• https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472
• https://www.microsoft.com/en-us/store/b/returns
• https://learn.microsoft.com/en-us/answers/questions/1275102/ms-365-business-premium-service-level-agreement?page=1
• https://learn.microsoft.com/en-us/dynamics365/customer-service/use/overview-service-level-agreements
• https://learn.microsoft.com/en-us/training/modules/service-level-agreements/
• https://www.microsoft.com/licensing/servicelevelagreements%29
Approach to resilience: Microsoft's datacentre is designed to be resilient/align with the UK Government's 2nd Cloud Security Principle "Asset Protection and Resilience".
* Redundant Architecture: Microsoft online services achieve service resilience through redundant architecture, which involves deploying multiple instances of a service on geographically and physically separate hardware. This provides increased fault-tolerance for Microsoft online services.
* Data Replication and Automated Integrity Checking: Data replication and automated integrity checking are also part of Microsoft's strategy to ensure service resilience.
* Compliance with UK G-Cloud: Every year, Microsoft prepares documentation and submits evidence to attest that its in-scope enterprise cloud services comply with the 14 Cloud Security Principles of G-Cloud. This gives potential G-Cloud customers an overview of its risk environment.
* ISO/IEC 27001 Certification: The compliance process relies on the ISO/IEC 27001 certification. A Government Digital Service (GDS) accreditor then performs several random checks on the Microsoft assertion statement, samples the evidence, and makes a determination of compliance.
* UK OFFICIAL Data: The appointment of Microsoft services to the Digital Marketplace means that UK government agencies and partners can use in-scope services to store and process UK OFFICIAL government data.
Please also see:
• https://learn.microsoft.com/en-us/compliance/assurance/assurance-resiliency-and-continuity
• https://learn.microsoft.com/en-us/compliance/regulatory/offering-g-cloud-uk
• https://learn.microsoft.com/en-us/azure/compliance/offerings/offering-uk-g-cloud
• https://azure.microsoft.com/en-us/blog/trusted-cloud-security-privacy-compliance-resiliency-and-ip/
• https://azure.microsoft.com/en-us/blog/easing-compliance-for-uk-public-and-health-sectors-with-new-azure-blueprints/
Outage reporting: Microsoft provides several ways to report service outages for BizApps and Azure Cloud:
*Public Dashboard:
*API: Microsoft offers the Service Communications API in Microsoft Graph
*Email Alerts:
In addition to the public dashboard, API, and email alerts, Microsoft provides a few more methods for service outage notifications:
*Mobile Push Notifications: For urgent issues, Microsoft recommends configuring Service Health alerts to send mobile push notifications through the Azure mobile app.
*IT Service Management Tools: Many customers already have ticketing systems and IT service management (ITSM) tools in place.
*Power BI Notifications: Power BI provides incident notification so you can optionally receive emails if there's a service disruption or degradation.
Please also see:
•https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide
•https://azure.microsoft.com/en-us/get-started/azure-portal/service-health/
•https://learn.microsoft.com/en-us/graph/service-communications-concept-overview
•https://learn.microsoft.com/en-us/azure/service-health/impacted-resources-outage
•https://learn.microsoft.com/en-us/azure/azure-monitor/app/sla-report
•https://azure.microsoft.com/en-us/blog/how-to-stay-informed-about-azure-service-issues/
•portal.microsoft.com. https://portal.microsoft.com/servicestatus
•https://learn.microsoft.com/en-us/power-platform/admin/check-online-service-health
•https://learn.microsoft.com/en-us/power-bi/support/service-interruption-notifications
•https://techcommunity.microsoft.com/t5/microsoft-defender-xdr-blog/get-email-notifications-on-new-incidents-from-microsoft-365/ba-p/2012518
•https://azure.microsoft.com/en-us/blog/three-ways-to-get-notified-about-azure-service-issues/
•https://learn.microsoft.com/en-us/power-bi/support/service-interruption-notifications
•https://answers.microsoft.com/en-us/msoffice/forum/all/notifications-regarding-outages/0f8eb1e3-5caf-4e66-bbd9-e94415dba089

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: Using Microsoft Entra, Modern Work allows you to create or update dynamic groups based on defined rules. These groups automatically adjust their membership based on specified criteria. You can implement multifactor authentication and control device access based on group, team, or site sensitivity, as well as use sensitivity labels to protect content in Microsoft Teams, Microsoft 365 groups, and SharePoint sites.
Sensitivity labels enable you to protect content in Microsoft Teams, Microsoft 365 groups, and SharePoint sites. You can block access entirely from unmanaged devices or allow limited, web-only access. SharePoint, can restrict access to sites from specified network locations.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password

Other
Description of management access authentication: The identity/access management features that are built into Azure products/services help protect your organizational and personal information from unauthorized access while making it available to legitimate users whenever and wherever they need it.
For information: https://azure.microsoft.com/en-us/services/active-directory/
-Microsoft Entra Authenticator (formerly Microsoft Authenticator)
-Password policy enforcement
-Token-based authentication
-Role-based access control (RBAC)
-Integrated identity management (hybrid identity)
-Secure infrastructure Azure is the foundation for many Microsoft services. Microsoft Entra ID (Azure Active Directory) and Windows Server Active Directory Domain Services enable you to monitor access patterns both in the cloud and on-premises, and identify/address unauthorized access attempts/other potential threats.

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: The Certification Body of Schellman & Company, LLC
ISO/IEC 27001 accreditation date: 28/11/2023
What the ISO/IEC 27001 doesn’t cover: Not Applicable
ISO 28000:2007 certification: No
CSA STAR certification: Yes
CSA STAR accreditation date: 2013
CSA STAR certification level: Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover: Not Applicable
PCI certification: Yes
Who accredited the PCI DSS certification: Coalfire, an independent Qualified Security Assessor (QSA) company
PCI DSS accreditation date: 15/03/2021
What the PCI DSS doesn’t cover: Not Applicable
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: https://learn.microsoft.com/en-us/compliance/regulatory/offering-home?view=o365-worldwide

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: CSA CCM version 3.0

ISO/IEC 27001

Other
Other security governance standards: Microsoft adheres to numerous, rigorous security and compliance standards, including CSA CCM version 3.0, ISO 27001, ISO 27018, SOC 1, SOC 2, SOC 3, FedRAMP, and HITRUST, among others. For more on specific compliance, visit:
- https://learn.microsoft.com/en-us/compliance/assurance/assurance-governance
- https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--governance-and-compliance
- https://servicetrust.microsoft.com/
Information security policies and processes: Microsoft's approach to security governance is multi-faceted and includes several key components:
*Microsoft Power Platform: Microsoft Power Platform plays a crucial role in security and governance. It helps secure and govern apps like Power Automate and Power Apps. The platform allows administrators to create simple environment and tenant-wide Data Loss Prevention (DLP) policies. It also provides tools like the Microsoft Power Platform Centre of Excellence (COE) toolkit.
*Data Loss Prevention Policies: These policies are used to prevent data leakage and ensure data security.
*Security Design Considerations: Microsoft provides best practices for security design considerations.
*Governance Model: Microsoft provides guidance on defining the governance model between citizen developers and managed IT services, as well as between central IT and the business unit admins.
*Monitoring: Microsoft provides tools for capturing compliance/auditing data and measuring adoption and usage within an organization.
*App Governance in Microsoft Defender for Cloud Apps: This provides visibility, remediation, and governance into how apps and their users access, use, and share sensitive data in Microsoft 365 and other cloud platforms.
For more detailed information, you may want to explore these resources on the following resources:
•https://learn.microsoft.com/en-us/training/modules/security-governance-intro/
•https://learn.microsoft.com/en-us/power-platform/admin/governance-considerations
•https://learn.microsoft.com/en-gb/defender-cloud-apps/app-governance-manage-app-governance?view=o365-worldwide
•https://learn.microsoft.com/en-us/defender-cloud-apps/app-governance-app-policies-overview
•https://learn.microsoft.com/en-us/microsoft-365/business-premium/m365bp-security-privacy-compliance?view=o365-worldwide

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: Modern Work enforces change management procedures for both code and non-code changes to maintain its security posture. Detailed change management processes are enforced to maintain system integrity.
Service teams utilize ticketing or source control tools to document evidence of approval and track all changes. Changes are deployed through Microsoft’s Secure Development Lifecycle (SDL), which includes specific security considerations related to code reviews, tests, and approvals before systematically releasing code into the Modern Work environment. Critical security review and approval checkpoints are part of the SDL.
For more information, visit https://learn.microsoft.com/en-us/compliance/assurance/assurance-microsoft-365-change-management
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Microsoft uses a variety of methods to assess potential threats. The Microsoft Detection and Response Team actively looks for cyberthreats that have penetrated an environment, looking beyond known alerts or malicious threats to discover new potential threats and vulnerabilities.
Deploying Patches
The pace at which Microsoft deploys patches is dependent on specific requirements.
Sources of Information About Potential Threats
Microsoft aggregates data from various sources to gather information about potential threats.
Please also see:
•https://www.microsoft.com/en-us/security/blog/2022/09/08/part-1-the-art-and-science-of-threat-hunting/
•https://learn.microsoft.com/en-us/microsoft-365/security/defender/criteria?view=o365-worldwide
•https://learn.microsoft.com/en-us/windows/deployment/windows-autopatch/overview/windows-autopatch-deployment-guide
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: Azure security has defined requirements for active monitoring. Service teams configure active monitoring tools in accordance with these requirements. Active monitoring tools include the Microsoft Monitoring Agent (MMA) and System Centre Operations Manager. These tools are configured to provide time alerts to Azure security personnel in situations that require immediate action.
Azure continuously monitors and detects risk in your organization, even when devices aren’t connected to the corporate network. Azure security has defined requirements for active monitoring.
For a breakdown of initial response times by several level and business impact, please visit https://azure.microsoft.com/en-us/support/plans/response/
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: Microsoft employs a federated security incident response model. Each major online service team adheres to a shared incident management process, shared definitions, shared training to provide consistency. The Microsoft365 Security Response team provides service teams with centralized security expertise and incident response guidance as part of our federated security response model.
Responsibilities for security incident response are shared between the Microsoft365 Security Response team and each Modern Work service team. Our incident response strategy, based on the NIST 800-61 response management phases, through phases of interconnected activity:
-Preparation
-Containment, eradication, recovery
-Post-incident activity
For more information, visit https://learn.microsoft.com/en-us/compliance/assurance/assurance-incident-management

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Trustmarque's Environmental Policy and Carbon Reduction Plan include delivering and supporting actions on reducing our carbon footprint and our impact on climate change. We have set a target to achieve net zero by 2035. Our policies include 'Virtual First 'meetings, energy reduction plans, flexible working, green software solutions and associated services from innovative suppliers to promote digital environmental innovation, promoting sustainable procurement. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

Covid-19 recovery

Trustmarque can provide re-training for those left disadvantaged by Covid-19 through skills training, CV and interview workshops. We promote employment and skills by working with Buyers to identify individuals who can benefit from our incentives, which can include workshops to develop and help those who face barriers to employment and increase digital accessibility for communities and hard to reach groups. We can also provide access to apply for apprenticeship and work experience opportunities. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

Tackling economic inequality

Trustmarque tackles economic inequality through operating a diverse supply chain including many SMEs and micro businesses. Our access to a broad range of suppliers ensures both resilience and capacity. Trustmarque is continuously refining our supply chain to meet the ever-changing needs of our customers and to ensure we can always offer the best solution through capability, capacity and resilience at the best price. Our vendor agnostic approach among suppliers allows us to support innovation and disruptive technologies to deliver lower cost and/or higher quality goods and services to customers. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

Equal opportunity

Trustmarque operates an Equal Opportunities policy that outlines our commitments including creating a workforce that reflects the diversity of our communities. Other initiatives include supporting disabled people to develop skills and supporting in-work progression. Trustmarque is a Level 1 Disability Confident employer, demonstrating our commitment to employing a diverse workforce so all can flourish. We are committed to a policy of treating all its employees and applicants equally. We are committed to creating an environment where diversity is valued and respected and where our people can bring their different perspectives, and whole selves to work. Inclusivity and equal opportunities for all colleagues are paramount. Trustmarque is a Living wage employer, and we offer 14–18-month apprenticeships. In February 2024 we launched Encircle our DEI network – made by colleagues, for colleagues to support Diversity, Equity, and Inclusion in the workplace. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

Wellbeing

We align our approach to mental wellbeing to the six standards in the Mental Health at Work commitment, including staff work and wellbeing sessions, flexible working, speak-up policy, etc. We have a dedicated team of qualified Mental Health First Aiders who offer support to all Trustmarque Group Colleagues to offer advice regarding how to support and signpost – this is linked to the ALGEE mental health action plan. The Work+Wellbeing team also facilitate workshops or share resources to support wellbeing within the workplace, this can be found on our Work+Wellbeing team via the Trustmarque Hub. We have an Employee Assistance Programme which is available 24/7 to all Trustmarque Group Colleagues. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

Pricing

Price: £25.50 a licence
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: Self service trials for: Teams Exploratory, Viva Goals, Visio Plan 1 & 2, Project Plan 1 & 3. Any other trial customer will need to contact MS.
Link to free trial: Customers can view self-service subscriptions. In the Microsoft 365 admin center, go to the Billing > Your products page. On the Products tab, select the filter icon, then select Self-service. To view more details about a subscription, select one from the list.

Trustmarque Copilot for Microsoft 365

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Trustmarque Copilot for Microsoft 365

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents