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Connect Internet Solutions Ltd

User Experience (UX) Testing and Evaluation

Tried-and-tested services engage users and other stakeholders in designing, testing and improving user experience (UX) of websites, intranets, mobile applications and web-based services, guaranteeing users’ needs are embraced. Our user-centric methods include: stakeholder engagement workshops (e.g. card sort workshop) and collaborative user experience (UX) testing tools, user journey analysis.

Features

  • Business Objectives Workshop: establish user personas
  • Card Sort Workshop: engaging with stakeholder teams
  • Wireframing proposed UX based on stakeholder feedback
  • Heat mapping to identify usability issues
  • Suitable for many technologies: WordPress/Umbraco CMS, .NET Maui, bespoke software
  • Uses industry-recognised UX testing tools
  • Captures user personas

Benefits

  • Consultation outputs reviewed by User Experience expert and recommendations made
  • On-line collaboration tools for geographically dispersed stakeholders
  • Usability testing/on-line workshops where face-to-face sessions are not suitable
  • Guarantees buy-in from stakeholder / user groups
  • Embraces users’ needs, delivers a user-centric system providing required benefits
  • Traceability matrix enables easy tracking of progress against business objectives
  • Valuable channel-shift approach: user input is essential to ensure adoption
  • Optimised user experience minimises barriers to use and uptake
  • Suits range of technologies: WordPress/Umbraco, .NET Maui, mobile apps, intranet

Pricing

£4,429 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@connectinternetsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 0 9 8 1 6 0 5 1 9 6 1 8 5 0

Contact

Connect Internet Solutions Ltd Sam Mooney
Telephone: +44 (0) 1512824321
Email: gcloud@connectinternetsolutions.com

Planning

Planning service
Yes
How the planning service works
A range of proven methods and activities assists buyers plan services that are:
1) technically appropriate and of sufficient scale and resiliance;
2) operationally viable and sustainable for the buyer's organisation;
3) user-centric, meeting the needs of all user groups collectively;
4) usable for all target users.

Planning methods buyers may choose from:
a) stakeholder workshops;
b) requirements gathering (e.g. questionnaires, phone consultations);
c) user persona creation;
d) user journey modelling;
e) click testing, heatmapping, tree testing;
f) usability testing;
g) traceability matrices;
h) performance testing (load speed, volumes);
i) A/B design and testing (split testing);
j) prototyping;
k) load testing.

When appropriate, planning activities may be delivered online or face-to-face. Online activities use collaborative online systems to enable geographically dispersed stakeholders to engage fully in the planning process.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Test platforms available include:
(a) Live testing (b) simulation (c) design and execution of automated, reproducible test sequences (d) manual testing

Test targets include:
(1) platform/technology testing
(2) browser and/or device testing (mobile, tablet, PC)
(3) performance speed testing - load speeds, busy speeds, refresh speeds
(4) volume testing, peak periods
(5) standards-compliance including accessibility testing WCAG 2.2

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Maximum of 10 delegates at each stakeholder engagement workshop. Workshop delivery at client premises can be undertaken (travel time and travel and subsistence chargeable). Online workshops available where stakeholders cannot be gathered together.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
The service is delivered within normal working hours of 9am-5pm. Schedule for delivery of services will be agreed with the client. Our Project Manager will support you throughout. Please see pricing document for costs.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
19/07/2023
What the ISO/IEC 27001 doesn’t cover
Our ISO27001 accreditation covers only web hosting server platforms, their operation, management and control.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Workshops and testing delivered virtually, where possible, to encourage participating and positively impact our client's carbon footprint.

Pricing

Price
£4,429 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@connectinternetsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.