Rittman Mead Consulting Ltd

Cloud Platform Services

Oracle Managed Services, Cloud Platform Support, Cloud Adoption, Cloud Migration, Digital Transformation, Project Governance, Cloud Architecture Design, Financial Operations (FinOps), Database Performance Tuning, Autonomous Database Support, Exadata Cloud Services Support, Cloud at Customer Support for Modern Data Platform (Data Warehouse, Data Lake, Data Lakehouse, Analytics, Data Engineering, APEX)

Features

• Cloud Adoption & Migration Service
• Cloud Modern Data Platform Design and Implementation
• Cloud Platform Managed Service
• On-Demand Modern Data Platform Support
• Analytics Migration, Upgrades and Modernisation
• Data Engineering and Pipeline Development Services
• Low Code Application Development using APEX
• End User and Developer Training

Benefits

• Enable organisations to understand and use data
• Optimisation of processes linked to business objectives
• Optimises ROI from cloud investment (FinOps)
• Realise further value from your existing data platform
• Integrate data across multiple clouds
• Greater confidence in platform design and architecture
• Understand and manage risk of complex data transformation projects
• More efficient delivery of complex data transformation projects
• Enhance data literacy
• Improved data governance

£725 to £2,000 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@rittmanmead.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

509847698834954

Contact

Jon Mead
01273 053956
info@rittmanmead.com

Planning

• Planning service: Yes
• How the planning service works: Utilising cloud adoption strategies we work with the customers to define their needs for business process, security requirements, implementation of resilient and recoverable systems (RPO/RTO) and end-to end delivery using an agile approach.; ; Through the practice of Scrum Mastery, our project managers bring structure, organisation, and leadership to temporary co-collaborative Scrum Teams. This ensures the efficient delivery of value within each Sprint, in alignment with stakeholder expectations, contributing significantly to project success across diverse industries within the Agile framework.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Modern Data Platform on OCI
  • Oracle Data Engineering and Pipeline Services
  • Low Code Application Development using Oracle APEX
  • Oracle Analytics Cloud (OAC)
  • Oracle Autonomous Data Warehouse (ADW)

Training

• Training service provided: Yes
• How the training service works: We provide training courses for: ; OAC/OAS (Oracle Analytics Cloud, Oracle Analytics Server), ; Oracle Cloud Infrastructure (OCI) Data Science Service, ; Oracle Machine Learning (OML on Autonomous database ADB), ; ODI (Oracle Data Integrator) 12c, ; Oracle Analytics Repository (RPD) Modelling, ; R, ; SQL, ; Data Storytelling
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The Rittman Mead Cloud Adoption and Migration Service supplied by our Platform Services Team, is designed to assist and facilitate customers throughout their digital transformation from discovery through to implementation; for on-premise environments or between cloud service providers.; ; Adhering to Oracle’s Cloud Adoption Framework principles, Rittman Mead provides guidance and technical expertise to ensure customer cloud migrations do not fail due to the common mistakes such as:; ; No Urgency - The business has not given priority to the adoption, and no plan or goals have been defined.; ; No Executive Sponsorship - No senior buy in or leadership, leading to no investment or resource allocation.; ; No Alignment to Strategic Goals - Need to ensure there is value to the adoption of cloud, and that goals align with business requirements.; ; Struggle to pinpoint the value of cloud adoption - Must make the business understand the benefits, reporting these back to the business.; ; Using a tried and tested cloud adoption strategy, Rittman Mead can ensure the journey into the cloud meets the current and on-going needs of the business.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Oracle Cloud Infrastructure (OCI)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance: Included in the project strategy we assist the customer with both functional and regression testing at key stages. ; ; Performance: During the transition to either new hardware or to the Cloud; we provide a baseline of the current environment(s) performance. This is utilised as a benchmark throughout the migration process.

Security testing

• Security services: Yes
• Security services type: Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Our platform managed services is designed to provide a proactive end-to-end solution for your entire estate in Oracle Cloud Infrastructure. ; ; The key features of this proactive service, offer as much or as little depending on your business needs. This is achieved by segregating the main responsibilities for estate management based on Oracle’s shared responsibility model.; ; Our Platform Managed Service categorises these into three defined support pillars, with the customer having the ability to choose which pillar(s) and service levels best suit the needs of the business:; ; Infrastructure – We will take responsibility of the day-to-day operations and availability of Networking, Security (Identity & Access Management) and the Compute layer (Image or Operating System) including the Storage layer.; ; Database – Based on your Oracle deployment requirements, Rittman Mead can provide Database Administration services for:; ; Infrastructure as a Service (IaaS); Platform as a Service (PaaS); ; Application Layer – We provide proactive monitoring for availability, performance, recoverability and workloads. Our On-Demand Application Support can also be added to provide true application layer assistance and support.

Service scope

• Service constraints: On-Demand Application Support - Can be provided remotely or on-site, and is during working business hours, from Monday to Friday 09.00 - 17.00 (excluding bank holidays and weekends).; ; Platform Managed Service - This service is provided on a remote basis, with any customer requesting 24x7x365 service level, requiring the installation of Rittman Mead's monitoring solution to enable proactive support.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Rittman Mead Service Level Agreements (SLA) and Support Levels are consistent, although this is based upon the service levels purchased by the customer being either 24x7 or 9-5 (UK times). Full details are available within the attached Cloud Platform Service Brochure.; ; Priority 1 (P1) support tickets are responded to Out of Hours and Bank Holidays for systems within the 24x7 service level.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Platform Managed Service ; Service Level Agreement (SLA) definitions: ; Priority 1 - Response time: 30 minutes (Critical) ; Priority 2 - Response time: 2 hours ; Priority 3 - Response time: 4 hours ; Priority 4 - Response time: 8 hours ; ; Service Level definitions: ; 24x7x365 - Proactive support level designed for around-the-clock alerting, supporting your mission-critical systems for Priority 1 issues.; 9-5 (excluding weekends & bank holidays) - Proactive support level aimed at providing alerting and support during standard working hours.; Reactive - Reactive is standard working hours support level for non-critical systems that do not require proactive monitoring. NOTE: All support; requests are instigated by the customer; ; On-Demand Application Support ; Service Level Agreement (SLA) definitions: As per our standard SLA's listed above. ; ; Service Level definitions: ; 9-5 (excluding weekends & bank holidays) - Reactive support level aimed at providing alerting and support during standard working hours.; Additional Hours - If required, an assignment can take on additional hours subject to mutual agreement between Rittman Mead and the Customer.; ; Cost depends on response time.; ; We provide Technical Account Managers depending on the volume of the system for both services listed.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  The Company is committed to minimising it's carbon footprint. We encourage remote working, where possible, are part of a carbon offsetting scheme and for local employees run a cyble to work scheme, and provide on-site storage for cycles.

  Equal opportunity

  We recognise that discrimination is unacceptable and therefore we have a formal equal opportunities policy which aims to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. This policy is circulated to all agencies responsible for our recruitment, is made available for all employees and applicants for employment, as well as all private contractors. We maintain a neutral working environment in which no employee or worker feels under threat or intimidated. Promotion, advancement and learning and development for staff is made on merit and all decisions relating to this will be made within the overall framework and principles of this policy. ; The Company is committed to preventing acts of slavery and human trafficking from occurring within both its business and supply chain, and requires those same high standards of its contractors, suppliers and other business partners and we have a formal policy in place to support this. All staff must complete Anti-Modern Slavery training in order to be aware of how to identify possible modern slavery within supply chains and how to report concerns.

Pricing

• Price: £725 to £2,000 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@rittmanmead.com. Tell them what format you need. It will help if you say what assistive technology you use.