Ve3 Global Ltd

Digital Care & Operations

AI powered Digital Platform ingests data from multiple disparate healthcare information systems, analysing in real-time, providing a 'live' view of situational awareness and care activity.

The Digital Care & Operations platform delivers value by empowering decision makers to take action and equipping them with the information to act in real-time.

Features

• Digital Operating Model driven by transformation agenda to strategic goals
• Operating Management System comprising principles, routines, behaviours
• Digital Twin including real time suite of digital products
• AI powered predictive capability forecasting over a 72-hour horizon
• Real time data ingestion and action orientated insights
• EHR agnostic - designed to integrate standardised healthcare information systems

Benefits

• Build a digitally empowered workforce
• Release time enabling staff to spend more time with patients
• Streamline the organization through digitally enabled care coordination
• Ability to anticipate and avoid bottlenecks
• Optimise the use of capacity and resources
• Provide clinical and operations insights allowing staff to improve performance
• improving patient journey through safe, efficient and personalised care.
• Complements and designed to boost value from existing systems

£175 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

509889899350492

Contact

Nikhil Alex
02045520840
prime@ve3.global

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Our solution is a modular interoperable platform that integrates with existing healthcare provider systems using real time messaging based on industry standards (e.g. HL7).
• System requirements:
  • Integration with existing healthcare provider systems
  • Secure Microsoft Azure tenant (can be provided)
  • Engagement with clinical, operational, leadership and IT

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have standard Service Level Agreements defining the response times. Response time do not vary between weekday and weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We will provide a dedicated we portal clearly signposting web chat feature. Users are able to ask questions and request chat with support personnel.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: As per agreed SLA's
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have a modular approach providing a range of content that can be consumed based on the preference of the user. This includes.; 1. On site classroom training; 2. On site model wards - plan, launch and embed our processes and routines in a number of wards to be used as exemplars and demonstrate value.; 3. On site train the trainer; 4. Online e-curriculum embedded within platform; 5. User documentation embedded within platform
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Videos
  • Podcasts
• End-of-contract data extraction: Data originates and remains with end-users. the system only retains audit logs of messaging in Azure Blob storage which would be extracted and securely shared with the client and storage deleted or as per contracted requirements
• End-of-contract process: Subsequent to the end of contract the buyer will be able to continue using the platform. This will be at an additional SAAS licence, in addition to continued use the buyer will benefit from software version updates comprising net new functionality as well as user support.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Difference in form factor with reduced data load to accommodate mobile screen.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: VE3 employs a specialized web-based portal within its Assure Service Desk framework to disseminate client-specific information pertinent to the service, which includes:; ; Documentation encompassing contractual and commercial aspects, system operations manuals, system designs, service review reports, and user how-to guides.; Service metrics providing insights into performance and operational efficiency.; Key contacts facilitating seamless communication and collaboration.; Service announcements keeping clients informed about updates, changes, and important notices.
• Accessibility standards: None or don’t know
• Description of accessibility: Not applicable
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Users are able to use the standard APIs provided with the product.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Service will be unaffected by the end user load as automatic scaling will be implemented to dynamically allocate computational resources - the number of servers that are active will typically vary automatically as user needs fluctuate.

Analytics

• Service usage metrics: Yes
• Metrics types: The Digital Care and Operations is able to produce the following usage analytics:; 1. Platform Login frequency; 2. Module login frequency; 3. Daily Active Users; 4. Onboarding engagement
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data originates and remains with end users. Although our platform does not retain client data, users are able to download 'in flight' reports.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • Users are unable to upload data to the platform
  • Users with elevated permission are able to enter specific information

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service Availability is measured as a percentage of the total time in a Service Period, in accordance with the following formula:; Service Availability %= ((MP-SD)x 100 MP)/MP; Where: MP = total number of minutes, excluding Permitted Maintenance (as defined in the Release Management process), within the relevant Service Period; and; SD = total number of minutes of service downtime, excluding Permitted Maintenance, in the relevant Service Period.; Refunds/Credits agreed would be specific to agreed terms.
• Approach to resilience: The service is deployed across highly available, fault tolerant, physically separate locations. Each physical location is equipped with independent power, cooling, and networking infrastructure. Further information is available on request.
• Outage reporting: Azure is the platform of choice, hence this includes automated alerting, which interfaces to our Service Now, ITSM toolset (Assure). The customer has access to a configurable dashboard. Email and SMS alerts are created to advise on outages; however depending on the severity agree the processes for service outage notification is agreed between the Customer and the Service Management team

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Username and Password (Active Directory), Azure Active Directory, OAUTH2 Compatible IdP
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • ISO 14000-1
  • ISO 22000-1
  • ISO 9000-1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are compliant to ISO27001, Data Security Protection Toolkit (DSPT) and GDPR. We have a defined reporting structure which we will share on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The solution has an 'Infrastructure as Code' approach to deployment including deployment of code via DevOps processes.; ; Change Management is co-ordinated through a structured process with the support team and product development.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability management is provided by our public cloud platform. We also perform software composition analysis and dynamic app security testing as part of the standard DevOps processes. More detailed information is available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We perform extensive centralised logging of the platform including host-based, service, infrastructure, authentication, network and application logs. We also use advanced threat analytics to detect and alert on threats including using feeds from threat intelligence services, behavioural patterns and anomaly detection. Further details can be provide on request.
• Incident management type: Supplier-defined controls
• Incident management approach: VE3 follows a predefined process for incident management. Incidents can be initiated through alert monitoring or by customers/end users raising tickets themselves, either through a portal or via our Service Desk, based on the agreed model. The ticket/incident initiator receives progress updates via email and/or through the VE3 Application, which can be installed on their mobile or tablet as permitted. Monthly reporting is conducted through service reports and review meetings. Critical incidents are handled through our Major Incident Management process, which is agreed upon with the customer. A Major Incident Report serves as a specific follow-up for major incidents.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme: ; ; Environmental Sustainability in Operations: ; ; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure. ; ; Promoting Sustainable Practices: ; ; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain. ; ; Responsible by Design Framework: ; ; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients. ; ; Training and Education: ; ; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work. ; ; Community Engagement: ; ; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process: ; ; Remote Work Enablement: ; ; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees. ; ; Business Continuity Planning: ; ; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events. ; ; Digital Transformation Acceleration: ; ; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape. ; ; Healthcare Support Solutions: ; ; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes. ; ; Economic Stimulus through Innovation: ; ; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: ; ; Access to Affordable Technology: ; ; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. ; ; Skills Development and Training: ; ; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. ; ; Support for Minority-Owned Businesses: ; ; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. ; ; Digital Inclusion Initiatives: ; ; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. ; ; Fair and Transparent Procurement Practices: ; ; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: ; ; Access to Affordable Technology: ; ; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. ; ; Skills Development and Training: ; ; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. ; ; Support for Minority-Owned Businesses: ; ; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. ; ; Digital Inclusion Initiatives: ; ; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. ; ; Fair and Transparent Procurement Practices: ; ; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Wellbeing

  Environmental Sustainability: ; ; We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing: ; ; User-Centric Design: ; ; VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load. ; ; Health and Safety Protocols: ; ; We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. ; ; Promotion of Work-Life Balance: ; ; VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing. ; ; Mental Health Support: ; ; We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. ; ; Community Engagement and Social Impact: ; ; VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

• Price: £175 to £850 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.