XTRAVIRT LIMITED

Arctic Wolf Managed Security Operations

Arctic Wolf delivers managed security operations as a concierge service, using our Security Operations Cloud built on an Open-XDR framework covering on-premises and edge, public cloud and SaaS environments. Service modules include 24x7 Advanced Threat Detection and Response, continuous Vulnerability Management, Security Awareness education, and Digital Forensics & Incident Response.

Features

• 24x7 Security Operations - Managed Advanced Threat Detection & Response
• Bring your own security tooling - endpoint, network, cloud
• Arctic Wolf Labs Threat Intelligence & AI/ML Detection Engineering
• Managed intrusion detection system (IDS)
• Unlimited log ingestion & processing for security telemetry
• Log retention - 90 days minimum, 10 years maximum
• Managed vulnerability management of endpoints/networks, cloud and darkweb
• Security Posture Management - AWS, Azure, GCP
• Awareness via videos, quizzes & phishing simulations
• Concierge Security Team - named security practitioners enhancing Security Journey

Benefits

• Holistic, broad visibility actioned across your supported 3rd party toolset
• Coverage across on-prem, edge/remote, public cloud
• Cloud-native deployment speeds up onboarding to 30 days or less.
• Encompasses in-house SIEM/SOAR/Vulnerability mgmt/Security Awareness platforms
• 24x7x365 security monitoring with 5/30 min critical/emergency emergency SLO
• Concierge experience - security experts work to improve security posture
• Benefit from crowdsourced AI/ML threat intelligence detections from 5500+ customers
• Reduced cost, complexity, time to value vs Managed SIEM solutions
• Align your org to NIST CSF & CIS v8.
• Unified UI - access data/incidents/reports, vulnerabilities, IR plans & more

£8,298 an instance a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@xtravirt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

509891085815493

Contact

Tash Benford
08004880038
accounts@xtravirt.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: End user training of the platform and service delivery is provided by our Concierge Security Team, inclusive of the Arctic Wolf Security Operations Cloud and subsequent modules.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Arctic Wolf Managed Detection & Response
  • Arctic Wolf Managed Risk
  • Arctic Wolf Managed Security Awareness
  • Arctic Wolf Jumpstart Retainer

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Arctic Wolf's Concierge Security Teams have a plethora of skillsets and knowledge of public cloud deployments, as well as configuration best practices. As part of your customised Security Journey, we are able to deploy our microassessment security posture reviews which help your organisation scope, troubleshoot, configure and migrate to public cloud to best practices we have documented. This is a no-cost additional charge as part of our MDR service.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Other
• Other security services:
  • Digital Forensics & Incident Response (DFIR)
  • Incident Response Jumpstart Retainer

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Arctic Wolf fully supports the deployment, management, troubleshooting and maintanence of the Arctic Wolf Security Operations Cloud, and is provided inclusive of all subsequent modules purchased - Managed Detection & Response, Managed Risk, Managed Security Awareness and Incident Response Jumpstart Retainer.

Service scope

• Service constraints: Arctic Wolf's scope of service coverage should be broad in order to protect your entire environment - across on-premises networks & users, public cloud and SaaS applications.; Data residency can be selected by customer for AWS to be in Germanyand governance for the service is delivered within EU - Frankfurt, Germany. All other Sub-processor platforms will host data in the United States.; Service delivery of SOC location is Frankfurt, Germany.; We do not offer Security Cleared-accredited services.; ; Arctic Wolf DFIR services are delivered remotely within EMEA to suit time-to-response needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLOs offered to customers can be found in the MDR Solutions Terms located at https://arcticwolf.com/terms/. As of date of response, the following SLOs are offered 24x7x365 via ticket platform (email/website ticket):; Emergency outbound - triaged & true positive: 30 minute response after discovery; Non-Emergency outbound: 2 hour response after discovery; ; Inbound Emergency Call in has an SLO of 5 minute response - 24x7x365
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Na
• Support levels: Arctic Wolf provides Concierge-focused support to all customers, regardless of size or spend. ; ; Our model includes full onboarding of the solution with our onboarding organisation, comprehensive 24x7 advanced threat detection & response from our customer SOC, propietary threat intelligence & detection and response engineering from Arctic Wolf Labs, and proactive Security Posture Reviews & proprietary microassessments of security enhancements within your organisation from your named Concierge Security Team (CST). Each customer is also aligned to a Customer Success Manager for account management, checkins and healthchecks.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS, Google, Microsoft, Arctic Wolf, Runecast, Veeam

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 with mappings to HITRUST CSF Type 2

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "Arctic Wolf Networks, Inc., a global leader in cybersecurity, is dedicated to its mission to; “End Cyber Risk”. As the company works relentlessly toward this goal for our customers,; we are equally committed to conducting business responsibly and purposefully - operating; our business in accordance with industry-accepted standards and applicable laws and; regulations. We focus our efforts to do our part in minimizing our overall environmental; impact, educate and empower our employees, provide free cybersecurity awareness; training and resources to help our communities stay safe in an everchanging threat; landscape through the Pack Gives Back, encourage employee volunteerism, foster; diversity, equity and inclusion, and establish sustainability targets that will keep us; accountable to our goals and strive for continual improvement. "

  Equal opportunity

  We are committed to fostering a diverse, equitable and inclusive workplace where all members of our Pack feel safe and have a sense of belonging. We believe that cultivating diverse and inclusive teams with different perspectives helps us examine ideas from multiple angles, generate competitive business insights, and ultimately make better decisions. Learn more about our Diversity, Equity, Inclusion & Belonging Initiatives. https://arcticwolf.com/company/careers/diversity-equity-inclusion-and-belonging/

  Wellbeing

  The wellbeing of every pack member is critical to our success. When we’re strong individually, we’re stronger together, and unstoppable as we seek to grow, advance the industry, and carry out our mission to End Cyber Risk.; ; We want our employees to advance their career and our mission while feeling mentally clear, physically energetic, and connected to the things and people they care about most. Our goal is to encourage a work environment where wellbeing is the foundation that propels our employees forward, not something that has to be sacrificed for them to be successful.; ; Arctic Wolf offer focus areas, benefits and tools that focus on Professional enhancements, as well as physical, mental, financial and emotional wellbeing.

Pricing

• Price: £8,298 an instance a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@xtravirt.com. Tell them what format you need. It will help if you say what assistive technology you use.