Sempre Analytics

IBM Data & AI, Cognos and Planning Analytics Support Consultancy Services

Sempre Analytics' support and consultancy services offers full consultancy and support expertise in deployment, support and training of IBM's Planning Analytics, Cognos Analytics, Controller, Watson and other Data & AI platforms. We have vast experience in integrated planning, finance transformation, business intelligence, data management and data visualisation.

Features

• Consultancy and delivery teams with decades of experience
• Extensive scoping to ensure project success
• Fast performance providing real-time decision-making agility
• Expert consulting for FP&A and business intelligence best practices
• Flexible design options and solutions tailored to requirements
• Adaptation to organisation change
• Self-service exploratory analytics
• Powerful modelling that supports any business requirements
• Full implementation, support, training and go-live support
• Full implementation strategy defining design and plan for migration

Benefits

• Create data-driven outcomes
• Make confident decisions and improve operational efficiencies
• Transform business from a reactive operation to a proactive organisation
• Dedicated customer success, project management and consultancy teams
• Established and highly respected IBM Gold Partner
• Proven ability to deliver for/support large and complex organisations

£700 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercials@sempreanalytics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

509952707799844

Contact

Commercials
020 3137 9944
commercials@sempreanalytics.com

Planning

• Planning service: Yes
• How the planning service works: Sempre Analytics provides dedicated consultancy and project management services to support customers in preparing for Anaplan implementations. Their expertise covers various aspects, including:; ; - Business Buy-In and Use Cases; - Project Scoping, Roadmaps, and Architecture; - Resource Allocation with Defined Roles and Responsibilities; - Cost Estimation, Risk Assessment, Assumptions, and Dependencies; ; Our vast experience in delivering analytics projects ensures that customers have agreed and defined expectations.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • IBM Planning Analytics
  • IBM Cognos Analytics
  • IBM Watson (Assistant and Discovery)
  • IBM Controller

Training

• Training service provided: Yes
• How the training service works: We offer classroom training which can be bespoked for your organisation and online self-paced training. As part of implementation and projects, our consultants provide knowledge sharing.
• Training is tied to specific services: Yes
• Services the training service works with:
  • IBM Planning Analytics
  • IBM Cognos Analytics
  • IBM Watson (Assistant and Discovery)
  • IBM Controller

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our expert consultants meticulously analyse the data, processes, and functionality of the current platform. Whether it's migrating from spreadsheets or outdated planning and analytics tools, we identify gaps and shortcomings that can be addressed using IBM's Business Analytics platform. Collaborating closely with our customers, we enhance data, streamline processes, and provide customized tools and feeds for a seamless migration experience. Rest assured, normal business operations remain unaffected throughout the process.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • IBM Planning Analytics
  • IBM Cognos Analytics
  • IBM Watson (Assistant and Discovery)
  • IBM Controller

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Rigorous testing is crucial to ensure a successful project. Here’s how we approach it: 1. Data Reconciliation: We meticulously compare data between the existing system and the new one. This step ensures that no critical information is lost during migration. 2. Functional Unit Testing: Our team tests individual components or units of the system to verify their functionality. This helps identify any issues early on. Integration Testing: We assess how different modules or components work together. Integration testing ensures seamless communication between various parts of the system. 3. Acceptance Testing: Representative end users participate in this phase. They validate whether the system meets their requirements and expectations. Their feedback is invaluable. Throughout the project, we conduct these tests at appropriate stages, ensuring complete confidence in the migration process.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Managed support and/or consultancy services are available to support the developed solution at additional costs. This can be in the form of a monthly or annual contract or on a project basis.

Service scope

• Service constraints: Not applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email/Online ticketing support provided with access via Zendesk portal. SLAs are provided to customers based upon time taken for response and the severity of the request. Priority 1 tickets have a response objective of 2 hours during weekdays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Customers can contact our support desk by email, telephone or via our call logging system. Support is available daily from 9:00am to 6:00pm, weekends and bank holidays excluded. Support is provided free to all customers who have a current software support agreement with us. On-site support is available on an adhoc basis and at additional rates. ; SLAs are provided to customers based upon time taken for response and the severity of the request. Priority 1 tickets have a response objective of 2 hours during weekdays. A Managed Service is also available.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sempre are a proud partner of Sustainably Run, whose agroforestry practices, resources and training benefit the environment, counterbalancing CO2, biodiversity, employment, and community in emerging nations. This partnership is supported every time a meeting is booked with a Sempre employee. ; ; Through this successful partnership, Sempre was awarded a National Gold Green Apple Environmental Award in 2021.

  Tackling economic inequality

  Through the Sustainably Run partnership, Sempre Analytics help provide the following to families in developing communities:; - sustainable sources of food through agroforestry plots; - agroforestry education for reliable and maximum crop yields and economic sustainability; - income and infrastructure through regular crop income as well as crop surplus.

  Equal opportunity

  Sempre Analytics is committed to encouraging equality and diversity with the make-up of our workforce always being monitored in areas such as age, gender, ethnic background and disability. In addition to this, we support our charity of choice: Over The Wall, through annual charity fundraising events. Over The Wall is a national children’s charity that provides transformative activity camps to empower children with serious health challenges by using Therapeutic Recreation.

  Wellbeing

  Sempre Analytics supports the wellbeing of families in developing communities through our partnership with Sustainably Run, and the wellbeing of children (and their parents/guardians) with health challenges through our charity of choice: Over The Wall. We have also incorporated wellbeing into our culture and strategy. Examples include:; - remote/home working; - flexible hours; - annual company trips ; - regular social events; - health insurance; - mental health first aiders and professional stress counselling.

Pricing

• Price: £700 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercials@sempreanalytics.com. Tell them what format you need. It will help if you say what assistive technology you use.