ONE BIG CIRCLE LTD

Automated Intelligent Video Review (AIVR)

AIVR provides digital inspection capability across the rail network, for remote infrastructure monitoring and more. The web-based Platform hosts 2,000,000+ miles of national video data, enabling safe and remote monitoring of the lineside environment. Works are enhanced with a suite of digital tools, allowing for locating, measuring, and annotating images.

Features

• Rapid-time data availability
• High-Definition video data
• Locational/Time/Date information synced with data
• Forward Facing/Thermal/OLE/Line Scanning data available
• Machine Learning/AI insights and detections
• Suite of Digital Tools
• Simple data exporting in open formats

Benefits

• Reducing the requirement for Boots on Ballast
• View automatically detected assets on the AIVR Platform
• Plan proactive maintenance activities
• Easily share data within and across teams
• Reducing costs and carbon emissions with fewer on-site track inspections

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@onebigcircle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

509976141402556

Contact

Barnaby Kent
07888679198
enquiries@onebigcircle.co.uk

About the service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Computer Vision AI Software Services
  • Anomaly Detection AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Our standard deployment is to a secure public cloud with a SaaS based subscription. We are able to deploy to a public cloud as a separate bespoke task based on your requirements.
• System requirements: Availability of browser listed in capabilities.

User support

• Email or online ticketing support: Yes
• Support response times: We aim to respond to all queries within the same working day. Working hours are 9am - 5pm, Monday to Friday
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is not divided into levels
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training is available by booking a session. Online help guides and FAQs are available. In person training can be arranged if circumstances dictate necessity.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users are able to download data and footage to their own location on contract end.
• End-of-contract process: Users are contacted 40 days prior to expiry of licences and asked if they would like to renew. If the customer does not wish to renew, access is archived on the expiry date.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Unknown

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: A limited version of the service will run on mobile browsers. Map features are only available from inside a selected session. Filtering options are limited to searching for a session ID. The information panel is not present. Video footage will only play as still images.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API is available for clients on request. We have a graded approach to the API to meet our clients needs rather than a public, one size fits all API.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: "The customisation of AIVR comes from the footage that is received from multiple moving locations. We also enable the following customisation:; - Ability to annotate on images to collaborate with other staff.; - Ability to share links to footage and provide different levels of access to different users.; - Ability to create a machine learning dataset with annotated labels that can be configured.; - Ability to configure and change icons that show for different incidents."

Scaling

• Independence of resources: We use horizontally scaling elastic cloud technologies, dependent on load

Analytics

• Service usage metrics: Yes
• Metrics types: User required metric reports supplied at agreed intervals.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users are able to export their data by selecting a section of a route and having download links emailed to them.; We are able to work with a client to ensure that data can be automatically synchronised to their own private cloud setup depending on their requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • PNG
  • MP4
  • JPEG
  • JSON meta data
• Data import formats: Other
• Other data import formats:
  • GPX files from Garmin VIRB
  • GPX from GoPro

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: AIVR Software Availability - No. hours of AIVR Software availability during the hours of 8am to 6pm on Working Days / Total no. hours between 8am to 6pm on Working Days - 98%
• Approach to resilience: Our service utilises one of the large cloud providers and takes advantage of a number of the resilience services provided including:; - Data automatically backed up and sharded across nodes.; - Horizontally scalable services and applications that dynamically respond to load.; - Secure and resilient authentication and access control.; In addition to these services we also utilise industry standard software development and deployment techniques for ensuring resilience and quality in an evolving product.; Further information on system architecture and security policy is available on request.
• Outage reporting: A dashboard is provided to show usage of platform and also any outages. We also provide messaging systems utilising an API and email alerts to inform of any outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Contact management principles are applied to verify identity in support channels. Management interface is restricted by user type (and the user requires login credentials)
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Each employee signs an agreement which contains information around confidentiality and security. We hold regular training sessions to ensure that any security issue can be identified and then raised immediately with the Chief Technology Officer or designated person in their absence. The CTO has full authority to take any steps necessary if the issue reported needs immediate investigation and remediation.; Our automated systems trigger in our messaging tools and dashboards to ensure that any issues are flagged and need to be identified and resolved. If they are not they are automatically escalated to a more senior manager.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management is completed through our software development and configuration control tools. Changes are discussed during bi-weekly sprint planning and estimation sessions. Work is then tracked and tested during sprints. We deploy any chances to our staging environment where it is tested before being deployed to our production environment.; All changes to software and configuration are able to be rolled back if any issues are identified.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerabilities are identified by the following techniques:; - Automated internal tools alerting an engineer.; - Externally relevant security alert from relevant mailing lists or industry publications.; - User generated alerts.; Any potential issues will be raised on a daily meeting aside from urgent issues which will be raised immediately on internal messaging tools. Staff are encouraged to raise any concerns immediately and a more senior member will assess the threat level. Ultimately the CTO will decide the threat level. Patches can be deployed immediately if the threat level is sufficiently high.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring systems detect any unusual behaviour and these are made available to our service team. We also run a routine manual check to ensure integrity of the system.; Our team are also trained to identify whether any user reported problems maybe a potential compromise.; All staff are trained to immediately raise any concerns that there has been a compromise and alert other team members to implement a resolution plan. The CTO will be notified of any compromise and manage the resolution.
• Incident management type: Supplier-defined controls
• Incident management approach: Common events are handled using our service management tool. This ensures that common events can be handled via pre-approved canned replies that are sent to users. Cases are kept open and managed until completion.; Users are able to report incidents via a dedicated support email, telephone line or instance message tool available on the website.; Monthly reports of incidents and their resolution are made available to the management team and ultimately CTO.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full Access and Support for 2 Weeks (10 working days)
• Link to free trial: N/A

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: Saturday 29 November 2025
• What the ISO/IEC 27001 doesn’t cover: The scope of the Management System applies to the following:-; The provision of video, sensing and AI powered products and services that monitor and protect Critical National Infrastructure
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Citation ISO Certification Limited
• ISO 9001 accreditation date: Sunday 23 February 2025
• What the ISO 9001 doesn’t cover: The scope of the Management System applies to the following:-; The provision of video, sensing and AI powered products and services that monitor and protect Critical National Infrastructure
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: C25308c2-a1b3-4db2-b247-cdd675c5cf81
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: B2e929b3-ef05-4c38-9928-c819f261e96e
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@onebigcircle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.