GCI NETWORK SOLUTIONS LIMITED

Cloud Managed LAN & Wireless by Nasstar

Nasstar’s Cloud Managed LAN & Wireless service provides 24/7 monitoring, management, and optimisation of wired and wireless network environments. Leveraging advanced analytics, resilient infrastructure, and expert engineering teams, we ensure secure, reliable, high‑performance connectivity across sites - supporting cloud migration, hybrid work, and evolving organisational demands.

Features

• 24/7 proactive monitoring of LAN and wireless infrastructure
• Automated incident detection and resolution across network devices
• Software and security patch management for LAN and Wi‑Fi
• Real‑time dashboards showing traffic, health, and application usage
• Monthly performance reports for historical network insights
• Managed configuration options with expert guidance
• Dedicated Network Operations Centre with multi‑level support
• Service Desk support for requests and technical assistance
• Monitoring across sites, gateways, and cloud landing zones

Benefits

• Improves network reliability with proactive monitoring and rapid response
• Minimises downtime through automated incident detection
• Enhances security with consistent patching and best‑practice controls
• Optimises performance using actionable insights and analytics
• Supports productive work with reliable wired and wireless access
• Reduces operational overhead with centralised network management
• Enables informed decisions through detailed reports and dashboards
• Scales easily as business and connectivity needs grow
• Improves user experience with high‑performance connectivity
• Strengthens continuity through resilient infrastructure

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nasstar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

510000434524455

Contact

Andrew Hasnip
03450030000
tenders@nasstar.com

About your service

• Service categories:

  Systems Infrastructure Software

  Network

  Network infrastructure software

  • Network application delivery

  Network management

  • Network performance management (NPM)
  • Network operations management (NOM)
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements:
  • Works in conjunction with Cloud On-Ramp services
  • May be compatible with existing CPE, or Nasstar can provide

User support

• Email or online ticketing support: Yes
• Support response times: Response times are: -Priority 1 is 30 minutes (24/7) -Priority 2 is 1 hour (24/7) -Priority 3 is 3 hours (Core Support hours only) -Priority 4 is end of next business day (Core Support hours only) *Core Support hours are Monday to Friday 08:00 – 18:00, GMT/BST, not including UK Public Holidays. Extended support is 24 hours x 7 days for P1 and P2 Cases only.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Nasstar has a team of qualified connectivity and network Engineers aligned to ensuring both the availability and performance on Nasstar Network solutions and providing exception network managed services. The team is structured as follows: ; ; Network Operations Centre (NOC), containing 3 distinct levels of support:; L1 Network Team: Handles initial troubleshooting and basic network issues.; L2 Network Team: Manages more complex network problems that require deeper technical knowledge.; L3 Network Team: Deals with the most advanced network issues and escalations from L1 and L2 teams.; TDA and TDE: This team focuses on the technical design, architecture and implementation of Nasstar Network solutions.; ; Security Operations consists of both; Security Advisors: Who provide expert advice on security policies and practices ; Security Operations Centre (SOC): Who monitor and respond to security incidents and threats.; ; Service Delivery Management; Customer Service Managers: Ensure customer satisfaction and manage client relationships ; Technical Account Managers: Offer technical support and guidance to clients.; Network Lifecycle Consultants: Oversee the entire lifecycle of a clients network environment, including roadmap planning and decommissioning.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A dedicated Project Manager guides the customer through every stage of installation and transition, coordinating timelines, managing dependencies, and ensuring smooth communication throughout. The Technical Design Authority works closely with the customer to create a detailed, tailored design that aligns with their architecture, security requirements, and operational goals, ensuring the solution is technically robust and future‑ready. During deployment, on‑site support engineers handle physical installation, testing, and validation of equipment and services, resolving any issues immediately. Together, these roles provide a structured, controlled transition that minimises disruption and ensures the customer moves to the new service with confidence and clarity.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Nasstar can provide dedicated project support for offboarding and transition to a replacement provider, addressing user data in line with all relevant laws and regulations
• End-of-contract process: Customers can exit the service at the end of the contract, or service can be renewed for another 12 month period on a rolling contract
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Nasstar’s managed network and security services are fully tailored to each customer’s unique technical, operational, and business requirements. Every solution begins with understanding the customer’s sites, cloud strategy, resilience needs, and performance expectations. Connectivity can be customised by choosing the best mix of Ethernet, broadband, or mobile access, with bandwidth options from standard business rates up to high‑capacity 10Gb circuits. Customers can define resilience levels by combining diverse carriers, access types, or fully redundant circuit pairs.; The Managed WAN service is shaped around the customer’s architecture, with bespoke routing policies, site designs, and device configurations that match their operational model. ICC Cloud Connect links can be built for single or multi‑cloud environments, with selectable bandwidth, regions, and high‑availability options.; Firewall services are tailored through next‑generation policies, custom security rules, application controls, and threat‑prevention profiles aligned to each customer’s risk posture. All platforms—CPE, WAN, cloud gateways, and firewall environments—are supported by service levels and reporting that match the customer’s governance needs.; Every component works together as a fully integrated, customer‑specific solution designed to maximise performance, security, and resilience.

Scaling

• Independence of resources: Nasstar's LAN and wireless LAN networks can growth with demand through capacity management, and network expansion services. Network Engineering team can provide continuously monitor and forecast network utilisation and plan capacity upgrades as required.

Analytics

• Service usage metrics: Yes
• Metrics types: The service can provide optional historical network performance reports including metrics such as LAN availability, uptime, reachability, fault detection patterns, network utilisation, bandwidth usage, latency, and overall operational health of LAN and Wireless LAN Customer Equipment. These insights help assess stability, performance trends, and capacity demands across the managed LAN environment
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Customers can access their data via Service Access Request
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: As a network provider, Nasstar provide networking solutions over our ICC Core network for a number of customers, both private and public sector. These are securely separated by VLAN and VRF. Additional encryption services can be operated within our network, subject to solution design.

Availability and resilience

• Guaranteed availability: Each site will benefit from an SLA of up to 99.999%, dependant on the connectivity technology deployed. Where Nasstar do not meet the committed SLA, service credits are available.
• Approach to resilience: Nasstar’s network and service architecture is built with resilience at its core to ensure maximum uptime and business continuity. The ICC Core Network operates as a fully resilient ring, allowing traffic to automatically reroute in the event of a failure. All core and PE routers, switches, and critical infrastructure are deployed in high‑availability pairs, ensuring seamless failover with no single points of failure.; National resilience is strengthened through multiple Points of Presence located across Tier 1 UK data centres, enabling geographically diverse handovers, such as north and south, to protect against regional outages. Customers can further enhance site resilience by choosing RAO2 Ethernet services or adopting a multi‑carrier design for true access diversity.; On‑premises Customer Premises Equipment (CPE) can also be deployed in high‑availability pairs to maintain service continuity at the customer site. Cloud connectivity benefits from dual resilient NNIs into multiple cloud regions, ensuring private cloud access remains uninterrupted even during infrastructure events.; Together, these layers of redundancy deliver a highly available, enterprise‑grade network designed to keep customers connected under all circumstances.
• Outage reporting: Nasstar's pro-active management of the network will detect incidents, raise tickets and notify relevant stakeholders in line with an agreed customer service plan

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Management interfaces on the service are limited to Nasstar staff and include Username or password and Multi-Factor Authentication (MFA)
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information Security Policies & Processes; Nasstar operates a comprehensive Information Security Management System (ISMS) aligned to ISO 27001:2022, Cyber Essentials, PCI‑DSS, ISO9001, ISO20000‑1 and ISO14001. Our security governance includes a Board‑delegated senior management structure, supported by a global Security, Data Protection and Privacy Policy, Code of Conduct, and mandatory Standard Operating Procedures (SOPs). These cover physical security, operational security, access control, secure development, and supply‑chain assurance.; ; We follow strict operational controls including configuration and change management, vulnerability management, SIEM‑based monitoring, endpoint protection, regular vulnerability scanning, and incident management supported by specialist Security Incident Response Teams. Physical security uses CCTV, monitored access controls, and restricted data‑centre access. Access to systems follows least privilege, MFA, VPN controls, and monitored administrative accounts. Employees must complete background screening and annual information‑security training.; ; Reporting Structure; Security governance is led by senior management, with accountability retained by the Board. A Governance, Standards & Assurance Team oversees risk assessments, DPIAs, treatment plans, audits, and penetration‑test remediation. ; ; Ensuring Policies Are Followed; Compliance is maintained through internal audits, employee training, defined SOPs, continuous monitoring, annual certification reviews, penetration testing, and strict access‑control enforcement.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Nasstar operates a fully documented, ISO aligned Change Management Process that ensures all changes are risk assessed, peer reviewed, authorised, tested, traceable and auditable. The process requires documented implementation, testing and rollback steps, and mandates that customer impacting changes receive the appropriate customer approvals. Change governance is enforced by a Change Advisory Board (CAB), defined roles and responsibilities, and a centralised management system for full traceability. The process aligns with ISO27001 Annex A controls, including A.8 (Change Management), A.12 (Operations Security) and A.5 (Governance).
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Nasstar’s vulnerability management strategy is defined in STA001, using a structured, cyclical, risk‑based approach to identify, assess, remediate, validate and report vulnerabilities across all in‑scope systems. It aligns with ISO 27001 and Cyber Essentials Plus and includes pre‑production security testing such as vulnerability scans and penetration tests. Critical and High vulnerabilities (CVSS > 7) are remediated within 14 days, with critical patches applied within 72 hours of vendor release. During auditing process the external auditor requires us to deploy Qualys vulnerability scanner which is compliant with CSA CCM v4.x
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Nasstar maintains a formal Protective Monitoring Standard (STA010 - Protective Monitoring Standard) that defines, implements, and governs the monitoring controls required by ISO 27001. This standard is an integral part of Nasstar’s Information Security Management System (ISMS), which is independently certified to ISO 27001:2022.; Logs for systems (where required) are forwarded to a SIEM and monitored 24/7 by an external SOC partner; intrusion logs are reviewed daily. Incident response is governed by SOP190 with defined triage, investigation and containment, and for critical alerts initial communications occur within 10 minutes.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Nasstar operates an ITIL‑aligned incident management process with clear, structured communication. Incidents are reported via a 24×7 service desk and follow SOP190: detection, logging, triage, classification, investigation, containment, root cause analysis, remediation, recovery and closure. Customers receive an initial impact notification with the next update time, followed by regular updates throughout the investigation. For P1/P2 security incidents, communications are issued within 10 minutes. After restoration, a final notification and, where required, a formal incident report or post‑incident review are provided. All incident handling and reporting processes are regularly reviewed and independently audited under ISO/IEC 27001, ISO 22301 and ISO 9001.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Wednesday 20 October 2021
• What the ISO/IEC 27001 doesn’t cover: Nasstar's ISO/IEC 27001 certification does not define any specific exclusions. Scope is defined within the certification in terms of functional areas, geographies, etc.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: United Registrar of Systems (URS)
• ISO 9001 accreditation date: Wednesday 20 October 2021
• What the ISO 9001 doesn’t cover: Nasstar's ISO/9001 certification does not define any specific exclusions. Scope is defined within the certification in terms of functional areas, geographies, etc.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bd3d2094-d1ed-4b6f-994c-9afc7f47a236
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 46217802-bf0f-43e6-86e0-f63889175c01
• Other security certifications: Yes
• Any other security certifications:
  • NHS Digital - Data Security and Protection Toolkit 2024-2025
  • PSN connectivity service compliance certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nasstar.com. Tell them what format you need. It will help if you say what assistive technology you use.