HITACHI DIGITAL SERVICES UK LIMITED

Managed Services

Our Cloud Engineering Services assist clients in designing and implementing cloud solutions, including datacenter setups, ensuring robust foundations. We offer Migration and Re-platforming, Performance Engineering, Security Engineering, DevSecOps, and Site Reliability Engineering. Our Managed Services encompass Observability, Service Delivery Management, Event Management, FinOps, Platform and Infrastructure Support, and Application Support.

Features

• Enterprise application managements
• Remote infrastructure management
• Digital & custom applications management
• Service desk / workstation & image management

Benefits

• Stronger Business Continuity; ensure that uninterrupted systems are always available
• Secure Business environment; enforce security measures to protect apps/systems
• Collaborative and integrated approach to IT; faster delivery, better efficiency
• Enhanced customer experience, optimise customer experience by reviewing application performance
• Optimised business value − monitor your IT’s impact on revenue

£135 to £1,535 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at HCUK.BidTeam@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

510023518453224

Contact

Public Sector Team
07810873824
HCUK.BidTeam@hitachids.com

Planning

• Planning service: Yes
• How the planning service works: At Hitachi, our planning process for cloud adoption is supported by a range of advice tailored to meet the unique needs of each client encompassing:; - Maturity Assessment: We begin the planning journey by conducting a thorough evaluation of the client's current maturity level in cloud adoption. Through meticulous analysis, we identify strengths, weaknesses, and opportunities for improvement serving as the foundation for developing a comprehensive roadmap for modern cloud operations. By pinpointing strategic investments such as talent acquisition and tool enhancement, we ensure that our clients are well-prepared to maximize ROI.; - Design Engineering: Once the roadmap is established, our expert team shifts focus to the meticulous engineering of cloud applications. We ensure that every aspect, from performance to scalability and availability, is carefully considered and optimized. By integrating non-functional requirements into the design process, we lay the groundwork for seamless cloud integration and operation.; - FinOps: Throughout the planning process, financial considerations are paramount. FinOps provide clients with invaluable insights into the comprehensive costs associated with operating cloud applications. By benchmarking current and prospective cloud expenditure, we empower clients to make informed financial decisions and optimize their cloud spending strategies within their broader planning efforts.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Hitachi's Training Approach focuses on comprehensive guidance, coaching, and knowledge transfer to ensure the team's success. It includes guidance on best practices, ongoing coaching, and Super User Training, which consists of module-based presentations and tailored training sessions. Hitachi aims to empower teams to confidently utilize the ERP system and maximize its benefits. ; For End User Training, Hitachi partners with a specialist, known for delivering high-quality training solutions across Europe. Training will be tailored to different user groups, with key users receiving instructor-led training, supplemented by training manuals and exercise workbooks. Training delivery stages include familiarization, conceptualization, competence building, and measurement.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Hitachi offers an industry-leading application migration solution. With a fully automated and cloud-agnostic approach, we have helped some of the largest enterprises and government organizations accelerate their cloud strategies, reduce application migration project costs, increase application and data governance, and unlock the value of all of their data–wherever the data reside.; Combining extensive cloud expertise and our unique DevOps pipeline allows us to help enterprises migrate their applications to the cloud as much as 96% faster. Other key benefits include:; - Run application assessments to develop a base understanding and prepare the most appropriate roadmap.; - Deliver cloud landing zone with a scalability and hardened security in a fraction of the time of manual processes.; - Provide lowest risk migration using automated creation, development, and validation.; - Uncouple application and data to increase analytics and cost effectiveness.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Hitachi provides a range of support options from its Global Delivery Centres across EMEA, US and APAC:; - Consumption Based; - Fixed price support capability; - Pricing is based upon the agreed number of hours or tickets per month; - Leveraged Teams; - Support delivered from offshore shared support teams; - Onshore/Nearshore management layer providing service and technical governance; - Ringfenced Team; - Multi-skilled team focused on single client delivery; - DevSecOps model working with the client to define backlog and continuous service improvement

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9 to 5 (UK time), Monday to Friday
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Support levels: Costs are based on individual client requirements.; Hitachi will allocate a named Service Manager to oversee the ongoing service to ensure it fully meets the required platform service levels and performance. The Service Manager will leverage our global team of technical Support Specialists and Subject Matter Experts to provide support, guidance and assistance to clients. Our service uses a Primary Analyst model to develop and maintain technical expertise in assigned areas of application functionality and utilise that expertise effectively to help clients. A dedicated technical resource can also be provided at an additional charge.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/04/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Hitachi has actively addressed workforce inequality, appointing Lorena Dellagiovanna as our first Chief Diversity Officer and board member in April 2021, alongside Claire Thomas as CDIO. Resulting Success: 1. Inclusive Recruitment and further Development Practices: We prioritise fair treatment and equal opportunities for contract workers, incorporating CV blind interviewing. Our self-directed DEI training platform including subjects of inclusive leadership, creating an inclusive culture, how to overcome bias and many other topics has boosted female and non-Japanese executives at Hitachi by 10%. Now Focusing on emerging talent, we sponsor the 'Festival of the Girl' in London. 2. Investment in Physical and Mental Health: We offer Financial Advice, Career Advice, and anonymous mental health support both internally, through our Mental Health First Aiders, and externally via Optum/MyHeathWebb. We have an Employee Assistance program that ensures employees, and their dependents have access to professional counselling should they require it. More widely, we implemented the Mental Health at Work commitment standards, tailored to the Hitachi workforce. We also have 4 dedicated sessions led by the Equality Institute on how to talk about gender identity, being an ally, using LGBTQ+ identity as a superpower and transgender 101. 3. Environmental Innovator: Hitachi aims to be an innovator, reducing carbon for governments, cities, and customers. The Environmental Vision emphasizes solving environmental issues for a higher quality of life and a sustainable society. Partnering with Rainforest Connection, Hitachi develops data-driven solutions to protect rainforests, combat illegal logging, and preserve biodiversity. As a Principal Partner of COP26, Hitachi contributed to decarbonization and climate action. Committed to a Net Zero society, Hitachi strengthens climate targets across the entire value chain by 2050. We were also key contributors at COP28. In conclusion, By implementing improvements and actively addressing inequality, Hitachi aims to create an inclusive and supportive work environment.

Pricing

• Price: £135 to £1,535 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at HCUK.BidTeam@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.