Skip to main content

Help us improve the Digital Marketplace - send your feedback


GetSpace Location Booking Platform

GetSpace is the solution for companies that want to take their facilities management to the next level.

Reporting on how your offices are actually being used so that you can make better decisions about how your offices are being run.

Improved access and security to your buildings, including health checks.


  • Daily health screening
  • Covid 19 education and information
  • Office density management
  • Staff risk management
  • Real time reporting
  • Employee dashboarding
  • Onsite visitor management
  • Online bookings for office spaces
  • Integrated security
  • API integration


  • Understand employee health and risk
  • Educate employees on better health practices


£0.80 to £1.60 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

5 1 0 5 9 8 2 9 5 5 5 1 6 1 6


Telephone: 0118 206 2938

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
Smart phone and modern browsers only
System requirements
Smart phones and modern browsers

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Variable depending on severity of the question.
Office hours only unless otherwise contracted.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Support levels
The GetSpace solution is fully supported by iOCO's24/7 Service Desk providing a single point of access for all incidents and requests. The service is available via telephone, email or iOCO SMAX portal. Responses are prioritised and addressed in line with the service levels detailed in the Service Level Agreement document. All engagements have a named Service Manager for engagement and escalations with a Technical Service Manager who attend service review meetings.
Support available to third parties

Onboarding and offboarding

Getting started
User documentation is available.
Train the trainer is available upon request (online).
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
A ticket must be logged and we will delete upon request, or extract the client's data.
Data is retained for 12 months, unless otherwise requested.
End-of-contract process
There is no additional cost and no additional services are provided at the end of the contract.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The solution is responsive and works identically across both.
It is implemented as a progressive web app and can be installed like an application on a smart phone or accessed from the browser.
Service interface
User support accessibility
None or don’t know
What users can and can't do using the API
GetSpace can be integrated into existing HR and other relevant systems on a custom basis.
Restful API's can be exposed to share data with employment source systems, as well as access control systems (Allow or block entry).
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
Basic white labeling is available (colours and logos).
Custom integrations with employee source systems.
Custom integrations with health data providers.
Customizations are available at additional cost by the Sikhona team.


Independence of resources
The solution is hosted on Azure and follows Azure service levels.
Services are elastically scaled based on demand.


Service usage metrics


Supplier type
Reseller providing extra support
Organisation whose services are being resold
EOH Mthombo

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
All data at rest is encrypted with AES256
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Management users can extract Excel reports directly from the reporting portal.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
Other protection between networks
All public endpoints are secured via SSL
Data protection within supplier network
Other protection within supplier network
All internal endpoints are secured via SSL

Availability and resilience

Guaranteed availability
99.95% (due to Azure SLA and running scale out across update and fault domains)
Approach to resilience
Implemented as per Azure SLA requirements.
Outage reporting
Email alerts are sent to all active subscribers

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Only global administrators have full access across the stack. Actors may be granted limited permissions within resource groups only for specified and approved purposed.
All administration management and support is done by the support team who log into the back-end using active directory credentials which provide role based access to limited functionality.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
All staff sign contracts which include a comprehensive confidentiality agreement, and code of ethics.
Policies are in place to ensure compliance with GDPR (UK) and POPI(South Africa)

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes and configurations go through the Change Approval Board, and will then follow a specified change schedule. CAB Considerations include but are not limited to risk and impact assessment, effect and impact on infrastructure and linked services, and capability of the resources.
Full solution life-cycle management change tracking is in place with all requests for change, and changes down to code level recorded against individuals responsible for implementing changes.
Vulnerability management type
Vulnerability management approach
Azure Security Center configured across all subscription resources.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Azure Security Center with threat detection is configured and applied across all subscription resources.
Azure Frontdoor with WAF rules set to Prevention mode (access blocked on failed rules) applied to front facing web services.
Incident management type
Incident management approach
Incidents are logged on the service desk and assigned the correct level of severity. Critical incidents are automatically escalated to the Incident Manager to oversee resolution. Committed time to resolution is variable dependent on the level of severity.
Incident reporting can be provided as required.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Though we have a relatively low environmental footprint as a provider of professional services, we see effective environmental stewardship as an important aspect of an organisation’s licence to operate. iOCO is committed to playing its role in addressing the challenges climate change presents and addressing the global economy in the areas where we can. The biggest opportunity we have to increase environmental sustainability is to apply our expertise, resources, research and innovation to create solutions that provide our customers with the technology to improve the efficiency and sustainability of their operations, products and services. iOCO’s work in the digital solutions arena reduces the need for paper and physical transport and, for this reason, supports the environment by reducing the need for fossil fuels and fossil fuel-derived products. Within the Group, our goal is to minimise our direct impact on the environment by operating our facilities and conducting our activities in ways that reduce energy, water, paper consumption, waste and greenhouse gas emissions. We support and comply with the requirements of current environmental legislation and codes of practice associated with industry-best practices. As far as possible, we purchase products and services that minimise damage to the environment and we aim to minimise waste and prioritise waste reuse or recycling.
Covid-19 recovery

Covid-19 recovery

COVID-19 has been a massively disruptive force—it has caused businesses to close, forced people to work from home, accelerated the rate of technological adoption and pressed organisations to reinvent themselves overnight to remain sustainable and survive. It has also exacerbated issues that existed pre-pandemic. Unsurprisingly, business leaders face considerable challenges as they look to the future and re-evaluate how they will move forward to remain competitive and succeed. The pandemic forced an abrupt shift to remote working, and while businesses are still trying to figure out how people will work in the long term, it is widely predicted that a distributed work environment is here to stay. Digital collaboration has improved immeasurably, and technology has enabled people to connect across countries and time zones. We are taking active steps to keep our people and our customers safe, whilst prioritising our support for critical services. Our teams are working closely with our key contractors, partners and suppliers to ensure they can continue to support our services for consumers and businesses.
Tackling economic inequality

Tackling economic inequality

Over the past three years, iOCO has spent a significant amount of time building an organisation that is future-fit enabled by best-practice GRC systems and processes and a deeply rooted ethical culture. There has been radical transformation in terms of governance and compliance as a result. With these new policies, measures and controls in place, the EOH/iOCO group has witnessed a fundamental change in the way it is being run and governed under the current leadership. The zero-tolerance approach to unethical behaviour is evidenced in the public stance of the CEO, as well as the extensive actions taken by the leadership team.
Equal opportunity

Equal opportunity

iOCO has invested in upskilling our own people and supports gender equality through various initiatives including skills development. iOCO encourages our employees to grow the collective mindset to solve together and supports the people to develop their talents and abilities. This will be executed by creating new initiatives with foresight. The objective of people development is four-fold; employee and Company performance, sustainability, digitisation and consideration to global shifts. The development strategy and programmes are delivered through the Learning Hub. In return, iOCO expects our employees to take ownership to direct their own life and work, have the desire to constantly improve skills through learning and practice and have a sense of purpose in their work and something larger. This creates an ecosystem of autonomy, mastery and purpose and the aim to drive a growth mindset impacting the head, heart and hands.


iOCO’s ability to create value depends on the quality of the skills we have at our disposal. The technology industry is characterised by rapid evolution and we need to attract, engage and retain top talent, invest in skills development and career progression while supporting balance and quality of life. Ultimately our objective is to attract, develop, reward and retain the best possible talent to drive business success. We continue to navigate the new reality created by the COVID-19 pandemic. We enhanced our remote working solutions for staff and implemented a slow and gradual reopening of our offices once lockdown eased. To support our people through these trying times, we introduced a number of wellness initiatives and events aimed at employee wellbeing. Despite the significant volatility in the labour market, we were able to attract experienced talent while retaining existing talent.


£0.80 to £1.60 a user a month
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.